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Bộ đề 8 - Test 10

Nộp bài kiểm tra
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Câu tiếp 

Part 1

Câu hỏi

1-4101
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
1.
A.
B.
C.
D.

Part 1

Câu hỏi

2-9813
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
2.
A.
B.
C.
D.

Part 1

Câu hỏi

3-9510
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
3.
A.
B.
C.
D.

Part 1

Câu hỏi

4-3315
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
4.
A.
B.
C.
D.

Part 1

Câu hỏi

5-8941
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
5.
A.
B.
C.
D.

Part 1

Câu hỏi

6-1293
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
6.
A.
B.
C.
D.

Part 2

Câu hỏi

7-7558
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
7.
A.
B.
C.

Part 2

Câu hỏi

8-3189
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
8.
A.
B.
C.

Part 2

Câu hỏi

bd8test10-9-8595
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
9.
A.
B.
C.

Part 2

Câu hỏi

10-621
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
10.
A.
B.
C.

Part 2

Câu hỏi

11-4906
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
11.
A.
B.
C.

Part 2

Câu hỏi

12-2059
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
12.
A.
B.
C.

Part 2

Câu hỏi

13-1786
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
13.
A.
B.
C.

Part 2

Câu hỏi

14-798
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
14.
A.
B.
C.

Part 2

Câu hỏi

15-5571
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
15.
A.
B.
C.

Part 2

Câu hỏi

16-3748
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
16.
A.
B.
C.

Part 2

Câu hỏi

17-3264
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
17.
A.
B.
C.

Part 2

Câu hỏi

18-298
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
18.
A.
B.
C.

Part 2

Câu hỏi

19-626
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
19.
A.
B.
C.

Part 2

Câu hỏi

20-3671
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
20.
A.
B.
C.

Part 2

Câu hỏi

21-5326
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
21.
A.
B.
C.

Part 2

Câu hỏi

22-1733
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
22.
A.
B.
C.

Part 2

Câu hỏi

23-6086
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
23.
A.
B.
C.

Part 2

Câu hỏi

24-1085
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
24.
A.
B.
C.

Part 2

Câu hỏi

25-9162
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
25.
A.
B.
C.

Part 2

Câu hỏi

26-2700
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
26.
A.
B.
C.

Part 2

Câu hỏi

27-6327
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
27.
A.
B.
C.

Part 2

Câu hỏi

28-7897
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
28.
A.
B.
C.

Part 2

Câu hỏi

29-4352
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
29.
A.
B.
C.

Part 2

Câu hỏi

30-2672
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
30.
A.
B.
C.

Part 2

Câu hỏi

31-2582
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
31.
A.
B.
C.

Part 3

Câu hỏi

3234-9666.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
32.
Where does the woman work?
A. At a computer store
B. At an accounting firm
C. At a medical clinic
D. At a post office

Part 3

Câu hỏi

3234-9666.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
33.
Why is the man calling?
A. To change an appointment
B. To discuss a billing error
C. To buy some supplies
D. To ask for directions

Part 3

Câu hỏi

3234-9666.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
34.
According to the woman, what happened last month?
A. Some software was installed.
B. A business relocated.
C. A schedule changed.
D. Some shipments were delayed.

Part 3

Câu hỏi

3537-6867.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
35.
What is happening next weekend?
A. A retirement dinner
B. A grand opening
C. A birthday party
D. A wedding

Part 3

Câu hỏi

3537-6867.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
36.
What is the woman's specialty?
A. Baking cakes
B. Cooking vegetarian meals
C. Designing kitchens
D. Arranging flowers

Part 3

Câu hỏi

3537-6867.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
37.
What will the woman most likely do next?
A. Clean a workstation
B. Choose an assistant
C. Look at an order form
D. Find some equipment

Part 3

Câu hỏi

3840-8641.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
38.
Who is the woman?
A. A financial adviser
B. An art gallery owner
C. A delivery driver
D. An apartment manager

Part 3

Câu hỏi

3840-8641.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
39.
What problem does the man mention?
A. A room is poorly lit.
B. A machine is too noisy.
C. A space is too small.
D. A location is inconvenient.

Part 3

Câu hỏi

3840-8641.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
40.
What does the woman offer to do for the man?
A. Renovate a room
B. Lower a price
C. Hire a technician
D. Rent an appliance

Part 3

Câu hỏi

4144-4332.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
41.
Where do the speakers work?
A. At a botanical garden
B. At a landscaping company
C. At a jewelry shop
D. At a travel agency

Part 3

Câu hỏi

4144-4332.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
42.
What did the woman recently do?
A. She made a large sale.
B. She finalized a budget.
C. She organized activities for a celebration.
D. She received a certificate.

Part 3

Câu hỏi

4144-4332.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
43.
What will the woman do next?
A. Give a tour
B. Read a manual
C. Call a vendor
D. Rearrange a display

Part 3

Câu hỏi

4446-8902.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
44.
Where is the man going?
A. To a trade show
B. To a community festival
C. To a board meeting
D. To an orientation session

Part 3

Câu hỏi

4446-8902.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
45.
What does the man mean when he says, "It's just one small bag"?
A. He does not have space to bring an item.
B. He does not need help.
C. He thinks a product is too expensive.
D. He needs to buy new luggage.

Part 3

Câu hỏi

4446-8902.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
46.
Why is the man leaving early?
A. He has to catch a flight.
B. He needs time to eat lunch.
C. He is worried about traffic.
D. He has to practice a presentation.

Part 3

Câu hỏi

4749-9606.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
47.
Where most likely are the speakers?
A. At a train station
B. At a movie theater
C. At a restaurant
D. At a furniture store

Part 3

Câu hỏi

4749-9606.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
48.
What will begin at two o'clock?
A. A building inspection
B. A press conference
C. An awards ceremony
D. A job fair

Part 3

Câu hỏi

4749-9606.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
49.
Why do the men decide to call a business?
A. To order tickets
B. To get driving directions
C. To complain about a service
D. To make a reservation

Part 3

Câu hỏi

5052-9297.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
50.
Where do the speakers most likely work?
A. At a car manufacturer
B. At a law firm
C. At an Internet-service provider
D. At a fashion magazine

Part 3

Câu hỏi

5052-9297.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
51.
What are the speakers mainly discussing?
A. A staff assignment
B. A salary increase
C. A safety procedure
D. An equipment upgrade

Part 3

Câu hỏi

5052-9297.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
52.
What does the man offer to do?
A. Review a portfolio
B. Consult a colleague
C. Submit an application
D. Schedule a business trip

Part 3

Câu hỏi

5355-7627.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
53.
Where do the speakers work?
A. At an employment agency
B. At a bank
C. At a pharmacy
D. At a supermarket

Part 3

Câu hỏi

5355-7627.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
54.
Why does the woman say, "I'll probably have to work late tonight"?
A. To offer a solution to a problem
B. To decline an invitation
C. To ask for some help
D. To correct a misunderstanding

Part 3

Câu hỏi

5355-7627.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
55.
What does the woman say she has to do by tomorrow?
A. Review a résumé
B. Set up a display
C. Prepare a demonstration
D. Finish a summary

Part 3

Câu hỏi

5658-5856.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
56.
Why is the woman late?
A. She could not find a tool.
B. She did not submit a report on time.
C. She had to park far away.
D. She was waiting for an assistant.

Part 3

Câu hỏi

5658-5856.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
57.
What problem does the man mention?
A. Some signs are missing.
B. Some floor tiles are loose.
C. A handrail is broken.
D. Some lights will not turn on.

Part 3

Câu hỏi

5658-5856.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
58.
What does the man say he will do after lunch?
A. Change a light bulb
B. Lock a room
C. Conduct an interview
D. Get a supervisor's approval

Part 3

Câu hỏi

5961-5422.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
59.
What business does the woman work for?
A. A software company
B. A stationery store
C. A real estate agency
D. An accounting firm

Part 3

Câu hỏi

5961-5422.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
60.
What does the woman want to do?
A. Purchase a printer
B. Dispose of old documents
C. Renew a lease
D. Ship some boxes

Part 3

Câu hỏi

5961-5422.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
61.
What will Raj most likely do next week?
A. Meet the woman at her office
B. Send the woman a catalog
C. Attend a small-business seminar
D. Pick up flyers from a printshop

Part 3

Câu hỏi

6264-176.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

62.
What is the man's job?
A. Flight attendant
B. Taxi driver
C. Hotel manager
D. Salesperson

Part 3

Câu hỏi

6264-176.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

63.
Look at the graphic. Who will the man's trainer most likely be?
A. Maria
B. Ali
C. Lior
D. Ema

Part 3

Câu hỏi

6264-176.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

64.
Why does the woman make an appointment for the man?
A. He has to take a fitness assessment.
B. He has to complete some paperwork.
C. He wants to practice using some equipment.
D. He wants to tour a fitness center.

Part 3

Câu hỏi

6567-2063.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

65.
Why is the man at the store?
A. To interview for a job
B. To make a delivery
C. To complain about a service
D. To buy some merchandise

Part 3

Câu hỏi

6567-2063.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

66.
Look at the graphic. Where does the woman direct the man to go to?
A. Area 1
B. Area 2
C. Area 3
D. Area 4

Part 3

Câu hỏi

6567-2063.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

67.
What does the man show the woman?
A. An invoice
B. A discount coupon
C. A corporate policy
D. A product brochure

Part 3

Câu hỏi

6870-584.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

68.
What does the man say he likes about his current job?
A. His boss is supportive.
B. His company offers bonuses.
C. The office is close to his home.
D. The work is interesting.

Part 3

Câu hỏi

6870-584.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

69.
Look at the graphic. Which job will the man most likely apply for?
A. Senior Accountant
B. Tax Accountant
C. Property Accountant
D. Management Accountant

Part 3

Câu hỏi

6870-584.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

70.
What does the woman say she will do soon?
A. Start her own company
B. Transfer to another department
C. Plan a vacation
D. Go to graduate school

Part 4

Câu hỏi

7173-5927.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
71.
Where does the speaker most likely work?
A. At a bank
B. At an electronics store
C. At a printshop
D. At a museum

Part 4

Câu hỏi

7173-5927.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
72.
What does the speaker say he has e-mailed?
A. An invoice
B. A brochure
C. A trade-show calendar
D. A reference letter

Part 4

Câu hỏi

7173-5927.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
73.
What does the speaker ask the listener to do on a Web site?
A. Sign a document
B. Fill out a survey
C. Submit an application
D. Register for a class

Part 4

Câu hỏi

7476-8823.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
74.
Who is the intended audience for the announcement?
A. Cooks
B. Customers
C. Waiters
D. Hosts

Part 4

Câu hỏi

7476-8823.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
75.
Which menu item does the speaker mention?
A. A soup
B. A salad
C. A main course
D. A dessert

Part 4

Câu hỏi

7476-8823.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
76.
What does the speaker ask Mark to do?
A. Sort through some food items
B. Apologize to a customer
C. Stay for a later shift
D. Clean some dishes

Part 4

Câu hỏi

779-8911.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
77.
What is the focus of the workshop?
A. Interviewing techniques
B. Leadership skills
C. Collecting consumer feedback
D. Time-management tips

Part 4

Câu hỏi

779-8911.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
78.
What should the listeners do at home?
A. Create a schedule
B. Work on a résumé
C. Read some articles
D. Watch a video

Part 4

Câu hỏi

779-8911.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
79.
Why does the speaker say, "Kenta has worked here for over twenty years"?
A. To announce Kenta's retirement
B. To explain Kenta's promotion
C. To recommend Kenta's services
D. To agree with Kenta's opinion

Part 4

Câu hỏi

bd8test10-8082-2256.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
80.
What type of event is taking place this evening?
A. A holiday parade
B. An arts fair
C. A music concert
D. A sports competition

Part 4

Câu hỏi

bd8test10-8082-2256.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
81.
What does the speaker advise the listeners to do?
A. Save their tickets
B. Take public transportation
C. Bring a camera
D. Arrive early

Part 4

Câu hỏi

bd8test10-8082-2256.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
82.
What will the listeners hear next?
A. A celebrity speech
B. A weather report
C. A new song
D. A business update

Part 4

Câu hỏi

bd8test10-8385-4627.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
83.
What does the listener want help with?
A. Completing a building design
B. Planning a grand opening
C. Selling a home
D. Purchasing furniture

Part 4

Câu hỏi

bd8test10-8385-4627.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
84.
What does the speaker say she will do first?
A. Get city approval
B. Contact a bank
C. Submit a payment
D. Visit a property

Part 4

Câu hỏi

bd8test10-8385-4627.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
85.
Why is the speaker unable to meet until next week?
A. She will be out of town.
B. She is busy with another client.
C. Her car is being repaired.
D. Her house is being renovated.

Part 4

Câu hỏi

bd8test10-8688-9513.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
86.
Who most likely is the speaker?
A. A health inspector
B. A store supervisor
C. A maintenance worker
D. An interior decorator

Part 4

Câu hỏi

bd8test10-8688-9513.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
87.
What does the speaker ask the listeners to do?
A. Send accurate time sheets
B. Save important documents
C. Recommend a job candidate
D. Keep an area neat

Part 4

Câu hỏi

bd8test10-8688-9513.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
88.
What does the speaker imply when he says, "the store's opening in a few minutes"?
A. Customers should be patient.
B. Employees should work quickly.
C. A schedule was changed.
D. A meeting is ending.

Part 4

Câu hỏi

bd8test10-8991-6617.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
89.
Who is Martina Santos?
A. A reporter
B. An architect
C. An artist
D. A gardener

Part 4

Câu hỏi

bd8test10-8991-6617.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
90.
According to the speaker, what is Martina Santos' source of inspiration?
A. Travel
B. Nature
C. History
D. Music

Part 4

Câu hỏi

bd8test10-8991-6617.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
91.
What does the speaker say the listeners can receive at the front desk?
A. Some tickets
B. Some headphones
C. A receipt
D. A postcard

Part 4

Câu hỏi

bd8test10-9294-3722.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
92.
What event is taking place?
A. A product launch
B. A going-away party
C. An awards ceremony
D. An anniversary celebration

Part 4

Câu hỏi

bd8test10-9294-3722.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
93.
Why does the speaker say, "sales of our new cosmetics line increased by ten percent"?
A. To request additional staff
B. To express disappointment
C. To recognize an accomplishment
D. To describe a new advertising strategy

Part 4

Câu hỏi

bd8test10-9294-3722.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
94.
According to the speaker, what is Alina going to do?
A. Transfer to another location
B. Buy a house
C. Start a new business
D. Write a book

Part 4

Câu hỏi

bd8test10-9597-5345.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

95.
According to the speaker, where did the feedback come from?
A. A trade magazine review
B. A board member
C. A group of employees
D. A marketing research firm

Part 4

Câu hỏi

bd8test10-9597-5345.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

96.
Look at the graphic. Which feature will the listeners work on?
A. Appearance
B. Processing speed
C. Sound quality
D. Weight

Part 4

Câu hỏi

bd8test10-9597-5345.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

97.
What does the speaker ask the listeners to do by the end of the week?
A. Talk to their managers
B. Suggest some ideas
C. Revise some documentation
D. Approve some specifications

Part 4

Câu hỏi

bd8test10-98100-3811.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

98.
Look at the graphic. Which trail does the speaker recommend?
A. Yellow
B. Blue
C. Red
D. Green

Part 4

Câu hỏi

bd8test10-98100-3811.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

99.
According to the speaker, what will happen at 3:00 P.M.?
A. The bus will leave the parking area.
B. Some team events will begin.
C. A photograph will be taken.
D. A park ranger will give a lecture.

Part 4

Câu hỏi

bd8test10-98100-3811.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

100.
What does the speaker say he will do next?
A. Lead a hike
B. Meet with the company director
C. Distribute some beverages
D. Go to the visitor center

Part 5

Câu hỏi

101.
Please contact the product distributor, not the retail store, if ------ need replacement parts.
A. your
B. you
C. yourself
D. yours

Part 5

Câu hỏi

102.
AGU Group's insurance rates have remained steady ------ the last three years.
A. at
B. by
C. to
D. for

Part 5

Câu hỏi

103.
Sage Bistro's menu features a ------ variety of seafood items than Almaner Pavilion's.
A. wide
B. widest
C. wider
D. widely

Part 5

Câu hỏi

104.
Frequent training enables our technicians to resolve most computer problems ------.
A. swiftly
B. avoidably
C. doubtfully
D. rigidly

Part 5

Câu hỏi

105.
Most of the manufacturing sector has reported higher profits as a result of the trade ------.
A. agreement
B. agreeing
C. agreeably
D. agrees

Part 5

Câu hỏi

106.
The cooking instructions call for reducing the heat and letting the sauce simmer ------ it thickens.
A. whereas
B. likewise
C. instead
D. until

Part 5

Câu hỏi

107.
The Cullingford Bridge took a ------ short amount of time to be repaired.
A. surprise
B. surprisingly
C. surprising
D. surprised

Part 5

Câu hỏi

108.
The company's summer picnic is ------ held outside town, in Warren County Lakeside Park.
A. apart
B. always
C. much
D. far

Part 5

Câu hỏi

109.
Ms. Navarro wants to fill the administrative assistant ------ as soon as possible.
A. worker
B. employment
C. position
D. experience

Part 5

Câu hỏi

110.
The item that Ms. Bak ordered from our catalog is ------ until 16 October.
A. unavailable
B. occupied
C. uneventful
D. delivered

Part 5

Câu hỏi

111.
Kespi Brand cookies, delicious by ------, are even better when paired with a glass of milk.
A. that
B. theirs
C. them
D. themselves

Part 5

Câu hỏi

112.
The North India Electricians Association ------ various online courses covering licensure, safety, and technology.
A. offers
B. takes
C. pays
D. allows

Part 5

Câu hỏi

113.
The latest survey shows that our downtown store is more ------ for local shoppers than our suburban location.
A. conveniences
B. conveniently
C. convenience
D. convenient

Part 5

Câu hỏi

114.
Weaving Fire is the most popular television show ------ women ages 18-34.
A. among
B. toward
C. within
D. along

Part 5

Câu hỏi

115.
------ a designer has completed a prototype product, the rest of the team will be invited to critique it.
A. So that
B. Whether
C. From
D. After

Part 5

Câu hỏi

116.
Rather than archiving routine e-mails, please delete them ------.
A. especially
B. likewise
C. quite
D. instead

Part 5

Câu hỏi

117.
Mr. Khana made a phone call yesterday during which he ------ for the delay in the shipment of the clothing order.
A. to apologize
B. apologized
C. apologize
D. will be apologizing

Part 5

Câu hỏi

118.
Following many months of research, the marketing team finally decided on a ------ for the new perfume bottle.
A. force
B. style
C. belief
D. request

Part 5

Câu hỏi

119.
For more information about product warranties or ------ your new appliance, please contact customer service.
A. to register
B. registered
C. registers
D. registration

Part 5

Câu hỏi

120.
There will be a software upgrade tomorrow, ------ please back up any important files you have stored on the server.
A. rather
B. while
C. so
D. because

Part 5

Câu hỏi

121.
Ambassador Chaturvedi wrote in his memoir that his parents taught him to do each job well, ------ it was.
A. whoever
B. anyone
C. everything
D. whatever

Part 5

Câu hỏi

122.
Yields from your garden will ------ rise as you add Natrium Compost to the soil.
A. steady
B. steadying
C. steadily
D. steadier

Part 5

Câu hỏi

123.
The Tokyo division handles product ------ and customer service for the company.
A. distribute
B. distributor
C. distribution
D. distributed

Part 5

Câu hỏi

124.
Our newest executive assistant will be responsible for ------ between the marketing and accounting departments.
A. coordination
B. attention
C. appreciation
D. consideration

Part 5

Câu hỏi

125.
Hemlin Corporation is looking for a sales representative ------ primary role will be expanding business in the northwest region.
A. that
B. whose
C. who
D. which

Part 5

Câu hỏi

126.
To eliminate ------ inventory of winter outerwear, Ashley Fashions has cut prices on all coats, hats, and scarves.
A. chilly
B. adequate
C. excess
D. revised

Part 5

Câu hỏi

127.
Search the Labesse Financial Web site for the most current and detailed ------ of investment options.
A. explain
B. explanation
C. to explain
D. explainable

Part 5

Câu hỏi

128.
The last paragraph ------ to have been added to the contract as an afterthought.
A. arranged
B. permitted
C. transferred
D. appeared

Part 5

Câu hỏi

129.
Unless the shipment of tiles arrives early, work on the lobby floor ------ after the holiday.
A. has commenced
B. commencing
C. will commence
D. commenced

Part 5

Câu hỏi

130.
Neeson Pro garments are made of a synthetic blend that is ------ to staining.
A. exposed
B. automatic
C. limited
D. vulnerable

Part 6

Câu hỏi

To: All Employees

Subject: Server Maintenance Reminder

Date: March 11

 

Please be advised it is time for the IT department to 131 mandatory server maintenance and updates. 132. There will be no Internet service in the building from 7:00 P.M. Wednesday, March 12, until 9:00 A.M. Thursday, March 13. In addition, please note there will be no remote access available. Therefore, you will not be able to log in to the server from outside the office. 133 this regularly scheduled maintenance, you will not have access to your e-mail, calendar, or contacts. Employees should plan accordingly. We 134 any inconvenience this may cause.

131.
A. suggest
B. perform
C. cancel
D. revise

Part 6

Câu hỏi

To: All Employees

Subject: Server Maintenance Reminder

Date: March 11

 

Please be advised it is time for the IT department to 131 mandatory server maintenance and updates. 132. There will be no Internet service in the building from 7:00 P.M. Wednesday, March 12, until 9:00 A.M. Thursday, March 13. In addition, please note there will be no remote access available. Therefore, you will not be able to log in to the server from outside the office. 133 this regularly scheduled maintenance, you will not have access to your e-mail, calendar, or contacts. Employees should plan accordingly. We 134 any inconvenience this may cause.

132.
A. The updates will be e-mailed to all employees.
B. Please reply if you would like to participate.
C. The process will begin tomorrow evening.
D. A memo will be distributed indicating the start time.

Part 6

Câu hỏi

To: All Employees

Subject: Server Maintenance Reminder

Date: March 11

 

Please be advised it is time for the IT department to 131 mandatory server maintenance and updates. 132. There will be no Internet service in the building from 7:00 P.M. Wednesday, March 12, until 9:00 A.M. Thursday, March 13. In addition, please note there will be no remote access available. Therefore, you will not be able to log in to the server from outside the office. 133 this regularly scheduled maintenance, you will not have access to your e-mail, calendar, or contacts. Employees should plan accordingly. We 134 any inconvenience this may cause.

133.
A. During
B. Now
C. When
D. Finally

Part 6

Câu hỏi

To: All Employees

Subject: Server Maintenance Reminder

Date: March 11

 

Please be advised it is time for the IT department to 131 mandatory server maintenance and updates. 132. There will be no Internet service in the building from 7:00 P.M. Wednesday, March 12, until 9:00 A.M. Thursday, March 13. In addition, please note there will be no remote access available. Therefore, you will not be able to log in to the server from outside the office. 133 this regularly scheduled maintenance, you will not have access to your e-mail, calendar, or contacts. Employees should plan accordingly. We 134 any inconvenience this may cause.

134.
A. regret
B. regretting
C. regrettable
D. regrettably

Part 6

Câu hỏi

22 April

 

Ms. Anna Schoorl

Rodezand 334

3011 AV Rotterdam

Netherlands

 

Dear Ms. Schoorl,

 

Congratulations on your remarkable 135 in the Netherlands, Belgium, and Luxembourg. Your region has improved its on-time delivery performance for each of the past seven quarters. 136.

 

I am pleased to offer you a promotion to Director of European Operations. The position 137 in Hamburg, Germany. I realize that relocating may be difficult for you. 138, I certainly hope that you will take time to consider this opportunity. Please call me at your earliest convenience so that we can discuss any concerns you may have.

 

Thank you for being a part of the Unocity Shipping family.

 

Sincerely,

 

Xia Hsu, Director of Operations

Unocity Shipping, Inc.

135.
A. speeches
B. shops
C. visits
D. efforts

Part 6

Câu hỏi

22 April

 

Ms. Anna Schoorl

Rodezand 334

3011 AV Rotterdam

Netherlands

 

Dear Ms. Schoorl,

 

Congratulations on your remarkable 135 in the Netherlands, Belgium, and Luxembourg. Your region has improved its on-time delivery performance for each of the past seven quarters. 136.

 

I am pleased to offer you a promotion to Director of European Operations. The position 137 in Hamburg, Germany. I realize that relocating may be difficult for you. 138, I certainly hope that you will take time to consider this opportunity. Please call me at your earliest convenience so that we can discuss any concerns you may have.

 

Thank you for being a part of the Unocity Shipping family.

 

Sincerely,

 

Xia Hsu, Director of Operations

Unocity Shipping, Inc.

136.
A. Such work deserves recognition.
B. Please meet with your assistant.
C. It was shipped about a week ago.
D. I will be in Belgium next month.

Part 6

Câu hỏi

22 April

 

Ms. Anna Schoorl

Rodezand 334

3011 AV Rotterdam

Netherlands

 

Dear Ms. Schoorl,

 

Congratulations on your remarkable 135 in the Netherlands, Belgium, and Luxembourg. Your region has improved its on-time delivery performance for each of the past seven quarters. 136.

 

I am pleased to offer you a promotion to Director of European Operations. The position 137 in Hamburg, Germany. I realize that relocating may be difficult for you. 138, I certainly hope that you will take time to consider this opportunity. Please call me at your earliest convenience so that we can discuss any concerns you may have.

 

Thank you for being a part of the Unocity Shipping family.

 

Sincerely,

 

Xia Hsu, Director of Operations

Unocity Shipping, Inc.

137.
A. was based
B. is based
C. basing
D. bases

Part 6

Câu hỏi

22 April

 

Ms. Anna Schoorl

Rodezand 334

3011 AV Rotterdam

Netherlands

 

Dear Ms. Schoorl,

 

Congratulations on your remarkable 135 in the Netherlands, Belgium, and Luxembourg. Your region has improved its on-time delivery performance for each of the past seven quarters. 136.

 

I am pleased to offer you a promotion to Director of European Operations. The position 137 in Hamburg, Germany. I realize that relocating may be difficult for you. 138, I certainly hope that you will take time to consider this opportunity. Please call me at your earliest convenience so that we can discuss any concerns you may have.

 

Thank you for being a part of the Unocity Shipping family.

 

Sincerely,

 

Xia Hsu, Director of Operations

Unocity Shipping, Inc.

138.
A. In addition
B. For instance
C. However
D. Similarly

Part 6

Câu hỏi

To: Wu Investment Services employees

From: Eileen Suen, Office Manager

Re: Jacob Wu

Date: 15 August

 

To All Staff,

 

As many of you are aware, Jacob Wu, our long-standing Chief Executive Officer, 139 on 1 October. Twenty years ago, Mr. Wu set out to create a Hong Kong-based services firm with an international scope. 140. Wu Investment Services currently serves clients in seventeen countries, 95 percent of whom have chosen to invest with us for the long term.

 

Mr. Wu will be 141 by Thomas Wu, his son, who has served as Vice President of Wu Investment Services for the past four years.

 

A gathering will be held on 28 September to celebrate Mr. Wu’s 142 career. I will send further information about the event closer to the date. Thank you.

 

Eileen

139.
A. retired
B. will be retiring
C. would retire
D. was to retire

Part 6

Câu hỏi

To: Wu Investment Services employees

From: Eileen Suen, Office Manager

Re: Jacob Wu

Date: 15 August

 

To All Staff,

 

As many of you are aware, Jacob Wu, our long-standing Chief Executive Officer, 139 on 1 October. Twenty years ago, Mr. Wu set out to create a Hong Kong-based services firm with an international scope. 140. Wu Investment Services currently serves clients in seventeen countries, 95 percent of whom have chosen to invest with us for the long term.

 

Mr. Wu will be 141 by Thomas Wu, his son, who has served as Vice President of Wu Investment Services for the past four years.

 

A gathering will be held on 28 September to celebrate Mr. Wu’s 142 career. I will send further information about the event closer to the date. Thank you.

 

Eileen

140.
A. You will soon receive a formal invitation.
B. The event will take place in the staff room.
C. He certainly achieved his goal.
D. There, he graduated with academic distinction.

Part 6

Câu hỏi

To: Wu Investment Services employees

From: Eileen Suen, Office Manager

Re: Jacob Wu

Date: 15 August

 

To All Staff,

 

As many of you are aware, Jacob Wu, our long-standing Chief Executive Officer, 139 on 1 October. Twenty years ago, Mr. Wu set out to create a Hong Kong-based services firm with an international scope. 140. Wu Investment Services currently serves clients in seventeen countries, 95 percent of whom have chosen to invest with us for the long term.

 

Mr. Wu will be 141 by Thomas Wu, his son, who has served as Vice President of Wu Investment Services for the past four years.

 

A gathering will be held on 28 September to celebrate Mr. Wu’s 142 career. I will send further information about the event closer to the date. Thank you.

 

Eileen

141.
A. succeeded
B. achieved
C. accomplished
D. resolved

Part 6

Câu hỏi

To: Wu Investment Services employees

From: Eileen Suen, Office Manager

Re: Jacob Wu

Date: 15 August

 

To All Staff,

 

As many of you are aware, Jacob Wu, our long-standing Chief Executive Officer, 139 on 1 October. Twenty years ago, Mr. Wu set out to create a Hong Kong-based services firm with an international scope. 140. Wu Investment Services currently serves clients in seventeen countries, 95 percent of whom have chosen to invest with us for the long term.

 

Mr. Wu will be 141 by Thomas Wu, his son, who has served as Vice President of Wu Investment Services for the past four years.

 

A gathering will be held on 28 September to celebrate Mr. Wu’s 142 career. I will send further information about the event closer to the date. Thank you.

 

Eileen

142.
A. promising
B. technical
C. foremost
D. distinguished

Part 6

Câu hỏi

From: Madeleine DeVries, Director of Operations

To: All Employees

Date: June 1

Re: Travel Policy

 

To help reduce 143, the officers have voted to change the company’s travel policy. The revised policy will be 144 on June 15. From that point forward, employees traveling within the country will be required to submit their travel requests to the accounting office no later than three weeks before the date of departure. 145.

 

146 exceptions to this policy will be decided on a case-by-case basis and must first be approved by the individual employee’s supervisor.

143.
A. spend
B. spends
C. spender
D. spending

Part 6

Câu hỏi

From: Madeleine DeVries, Director of Operations

To: All Employees

Date: June 1

Re: Travel Policy

 

To help reduce 143, the officers have voted to change the company’s travel policy. The revised policy will be 144 on June 15. From that point forward, employees traveling within the country will be required to submit their travel requests to the accounting office no later than three weeks before the date of departure. 145.

 

146 exceptions to this policy will be decided on a case-by-case basis and must first be approved by the individual employee’s supervisor.

144.
A. instituted
B. examined
C. purchased
D. overturned

Part 6

Câu hỏi

From: Madeleine DeVries, Director of Operations

To: All Employees

Date: June 1

Re: Travel Policy

 

To help reduce 143, the officers have voted to change the company’s travel policy. The revised policy will be 144 on June 15. From that point forward, employees traveling within the country will be required to submit their travel requests to the accounting office no later than three weeks before the date of departure. 145.

 

146 exceptions to this policy will be decided on a case-by-case basis and must first be approved by the individual employee’s supervisor.

145.
A. The accounting office will be closed for renovations next week.
B. Travel is important for maintaining relationships with clients.
C. The officers periodically review and revise key company policies.
D. Requests for international travel must be sent at least one month in advance.

Part 6

Câu hỏi

From: Madeleine DeVries, Director of Operations

To: All Employees

Date: June 1

Re: Travel Policy

 

To help reduce 143, the officers have voted to change the company’s travel policy. The revised policy will be 144 on June 15. From that point forward, employees traveling within the country will be required to submit their travel requests to the accounting office no later than three weeks before the date of departure. 145.

 

146 exceptions to this policy will be decided on a case-by-case basis and must first be approved by the individual employee’s supervisor.

146.
A. Any
B. Additional
C. Previous
D. These

Part 7

Câu hỏi

Questions 147 – 148 refer to the following rêcipt.

 

Siobhan’s Toronto, Ontario

 

April 14     09:23 a.m.        Dine-in

Order: 55234                Server: Antonio K.

 

1 Medium Coffee $2.25

No sugar

No milk

 

1 Large Coffee $2.75

3 sugars

No milk

 

2 Croissants   $4.00

 

Subtotal $9.00

HST 13% $1.17

Total $10.17 **********************************

Tell us how we did today and get a free medium coffee! Just fill out our online survey at www.siobhans.ca/survey. You will be given a code to receive a free medium coffee when you buy any regular-priced pastry.

147.
What type of business most likely provided the receipt?
A. A caterer
B. A vegetable market
C. A café
D. An online retailer

Part 7

Câu hỏi

Questions 147 – 148 refer to the following rêcipt.

 

Siobhan’s Toronto, Ontario

 

April 14     09:23 a.m.        Dine-in

Order: 55234                Server: Antonio K.

 

1 Medium Coffee $2.25

No sugar

No milk

 

1 Large Coffee $2.75

3 sugars

No milk

 

2 Croissants   $4.00

 

Subtotal $9.00

HST 13% $1.17

Total $10.17 **********************************

Tell us how we did today and get a free medium coffee! Just fill out our online survey at www.siobhans.ca/survey. You will be given a code to receive a free medium coffee when you buy any regular-priced pastry.

148.
How much money can survey participants save?
A. $2.25
B. $2.75
C. $4.00
D. $9.00

Part 7

Câu hỏi

Questions 149-150 refer to the following advertisement.

 

Country Gardening Today

 

Growing plants can be easy. It just takes knowing the right tips and tricks. That’s why our award-winning Country Gardening Today is the most widely read gardening magazine in all of New Zealand. Most of our readers say they had never planted a single seed before ordering our magazine, and now they take pride in their beautiful flowers and scrumptious vegetables. Our articles cover every aspect of gardening, and they are written by expert landscape designers, horticulturalists, and botanists. This fun and practical magazine also offers do-it-yourself landscaping ideas, product recommendations (no ads!), and step-by-step guides. Don’t miss this spectacular offer! Subscribe before the end of February and save 25% off the retail cover price! Just go to www.countrygardeningtoday.com.

149.
For whom is the advertisement most likely intended?
A. Beginning gardeners
B. Landscape designers
C. Plant store owners
D. Magazine publishers

Part 7

Câu hỏi

Questions 149-150 refer to the following advertisement.

 

Country Gardening Today

 

Growing plants can be easy. It just takes knowing the right tips and tricks. That’s why our award-winning Country Gardening Today is the most widely read gardening magazine in all of New Zealand. Most of our readers say they had never planted a single seed before ordering our magazine, and now they take pride in their beautiful flowers and scrumptious vegetables. Our articles cover every aspect of gardening, and they are written by expert landscape designers, horticulturalists, and botanists. This fun and practical magazine also offers do-it-yourself landscaping ideas, product recommendations (no ads!), and step-by-step guides. Don’t miss this spectacular offer! Subscribe before the end of February and save 25% off the retail cover price! Just go to www.countrygardeningtoday.com.

150.
According to the advertisement, what does the magazine feature?
A. Product advertisements
B. Gardening tips from readers
C. Articles by gardening professionals
D. Botanical artwork

Part 7

Câu hỏi

Questions 151-152 refer to the following e-mail.

 

To: Pedro Alamilla

From: Emma Golding

Date: 16 April

Subject: Labels

 

Dear Pedro,

 

Per your request, below is the text for the labels for the new “Think Green Paper” line. The labels will be placed on the edge of the packaged reams of paper, so their size should not exceed 3 cm by 8 cm. The design should include the tree graphic we discussed yesterday. The text should read as follows:

 

          • Think Green Paper

          • 100% from recycled products

          • 90 g/m2 bond

          • Bright white

 

Please create a true-to-size and true-to-color sample version of the label by Wednesday, 21 April, and send it to the attention of my assistant, Dora Kensington. I will be out of the office on Wednesday, but I will review the sample and approve it as soon as I am back in the office on Thursday morning.

 

Emma

151.
Who most likely is Mr. Alamilla?
A. An administrative assistant
B. A graphic designer
C. An accountant
D. A store manager

Part 7

Câu hỏi

Questions 151-152 refer to the following e-mail.

 

To: Pedro Alamilla

From: Emma Golding

Date: 16 April

Subject: Labels

 

Dear Pedro,

 

Per your request, below is the text for the labels for the new “Think Green Paper” line. The labels will be placed on the edge of the packaged reams of paper, so their size should not exceed 3 cm by 8 cm. The design should include the tree graphic we discussed yesterday. The text should read as follows:

 

          • Think Green Paper

          • 100% from recycled products

          • 90 g/m2 bond

          • Bright white

 

Please create a true-to-size and true-to-color sample version of the label by Wednesday, 21 April, and send it to the attention of my assistant, Dora Kensington. I will be out of the office on Wednesday, but I will review the sample and approve it as soon as I am back in the office on Thursday morning.

 

Emma

152.
What is indicated about the sample?
A. It will include an image.
B. It will be larger than its final version.
C. It will be printed with green ink.
D. It will require Ms. Kensington's approval.

Part 7

Câu hỏi

Question 153 – 154 refer to the following online chat discussion.

 

Artie Jeffers [5:40 P.M.]

Sun Jung, the overhead lights in the conference room are blinking oddly. I called the maintenance hotline, but no one answered. Is anyone from maintenance still in for the day?

 

Sun Jung Park [5:41 P.M.]

Oh no! We have a meeting there in 20 minutes with the Larkspur executives. Try sending a message to Patty Grant. She is the head of maintenance and usually works late.

 

Artie Jeffers [5:45 P.M.]

Good news! Patty has already responded. A crew is on the way now to address the problem.

153.
Why does Mr. Jeffers write to Ms. Park?
A. To schedule a meeting
B. To find out whether she can work late
C. To ask about staff availability
D. To postpone an upcoming event

Part 7

Câu hỏi

Question 153 – 154 refer to the following online chat discussion.

 

Artie Jeffers [5:40 P.M.]

Sun Jung, the overhead lights in the conference room are blinking oddly. I called the maintenance hotline, but no one answered. Is anyone from maintenance still in for the day?

 

Sun Jung Park [5:41 P.M.]

Oh no! We have a meeting there in 20 minutes with the Larkspur executives. Try sending a message to Patty Grant. She is the head of maintenance and usually works late.

 

Artie Jeffers [5:45 P.M.]

Good news! Patty has already responded. A crew is on the way now to address the problem.

154.
At 5:41 P.M., what does Ms. Park most likely mean when she writes, "Oh no"?
A. She did not set up the conference room.
B. She cannot find Ms. Grant's phone number.
C. She is unable to attend an executive meeting.
D. She is concerned about a maintenance issue.

Part 7

Câu hỏi

Questions 155-157 refer to the following form.

 

(Bill Gallardo’s Suits)

 

Item details

Purchaser: Richard Sawyer

Garment: #PC36 (navy/wool) 

Price: $89.99     Tax: $5.40 

Alteration: no charge (see remarks) 

Sold By: Larry Wei 

Assigned to: Florian Gartner 

 

Alterations

Jacket                        Pants

Collar:                       Waist:

Sleeves: shorten       Length:

Shoulders:                 Thigh:

Length:                      Knee:

Waist:                        Hem:

 

Remarks

clerical error during initial measurement

155.
Who most likely is Mr. Wei?
A. A tailor
B. A designer
C. A salesperson
D. A business owner

Part 7

Câu hỏi

Questions 155-157 refer to the following form.

 

(Bill Gallardo’s Suits)

 

Item details

Purchaser: Richard Sawyer

Garment: #PC36 (navy/wool) 

Price: $89.99     Tax: $5.40 

Alteration: no charge (see remarks) 

Sold By: Larry Wei 

Assigned to: Florian Gartner 

 

Alterations

Jacket                        Pants

Collar:                       Waist:

Sleeves: shorten       Length:

Shoulders:                 Thigh:

Length:                      Knee:

Waist:                        Hem:

 

Remarks

clerical error during initial measurement

156.
Where does the item not fit Mr. Sawyer correctly?
A. On his legs
B. On his arms
C. Around his neck
D. Around his waist

Part 7

Câu hỏi

Questions 155-157 refer to the following form.

 

(Bill Gallardo’s Suits)

 

Item details

Purchaser: Richard Sawyer

Garment: #PC36 (navy/wool) 

Price: $89.99     Tax: $5.40 

Alteration: no charge (see remarks) 

Sold By: Larry Wei 

Assigned to: Florian Gartner 

 

Alterations

Jacket                        Pants

Collar:                       Waist:

Sleeves: shorten       Length:

Shoulders:                 Thigh:

Length:                      Knee:

Waist:                        Hem:

 

Remarks

clerical error during initial measurement

157.
Why will the alterations be free?
A. A coupon was redeemed.
B. The item was purchased online.
C. The item was sold with a defect.
D. A staff member made a mistake.

Part 7

Câu hỏi

Questions 158-160 refer to the following customer review.

 

Posted by Padma Pradhan on Friday, September 23, at 12:34 P.M.

 

I took my mobile phone to the Vivi’s Tech Fix location on Rivas Boulevard and 23rd Street for help with a cracked screen. I dropped off the phone on a Tuesday afternoon, and by Wednesday morning I had received a quote by e-mail letting me know the cost to fix it. I called to accept the quote and give my credit card number, and I was able to pick up the mobile the next day on my way home from work—as good as new. If you are looking for responsible professionals, Vivi’s Tech Fix is the right place.

 

While I was in the store picking up my mobile, another customer came in. She was also picking up a damaged mobile; however, the technicians had informed her that the device could not be fixed because of severe water damage, so she owed them nothing. I was impressed that customers can get a free diagnostic from the technicians and don’t need to pay anything if a device is beyond repair.    

158.
What is implied about Vivi's Tech Fix?
A. It has multiple stores.
B. It was recently established.
C. It repairs mobile phones only.
D. It accepts payment by credit card only.

Part 7

Câu hỏi

Questions 158-160 refer to the following customer review.

 

Posted by Padma Pradhan on Friday, September 23, at 12:34 P.M.

 

I took my mobile phone to the Vivi’s Tech Fix location on Rivas Boulevard and 23rd Street for help with a cracked screen. I dropped off the phone on a Tuesday afternoon, and by Wednesday morning I had received a quote by e-mail letting me know the cost to fix it. I called to accept the quote and give my credit card number, and I was able to pick up the mobile the next day on my way home from work—as good as new. If you are looking for responsible professionals, Vivi’s Tech Fix is the right place.

 

While I was in the store picking up my mobile, another customer came in. She was also picking up a damaged mobile; however, the technicians had informed her that the device could not be fixed because of severe water damage, so she owed them nothing. I was impressed that customers can get a free diagnostic from the technicians and don’t need to pay anything if a device is beyond repair.    

159.
When did Ms. Pradhan pick up her mobile phone?
A. On Tuesday
B. On Wednesday
C. On Thursday
D. On Friday

Part 7

Câu hỏi

Questions 158-160 refer to the following customer review.

 

Posted by Padma Pradhan on Friday, September 23, at 12:34 P.M.

 

I took my mobile phone to the Vivi’s Tech Fix location on Rivas Boulevard and 23rd Street for help with a cracked screen. I dropped off the phone on a Tuesday afternoon, and by Wednesday morning I had received a quote by e-mail letting me know the cost to fix it. I called to accept the quote and give my credit card number, and I was able to pick up the mobile the next day on my way home from work—as good as new. If you are looking for responsible professionals, Vivi’s Tech Fix is the right place.

 

While I was in the store picking up my mobile, another customer came in. She was also picking up a damaged mobile; however, the technicians had informed her that the device could not be fixed because of severe water damage, so she owed them nothing. I was impressed that customers can get a free diagnostic from the technicians and don’t need to pay anything if a device is beyond repair.    

160.
In paragraph 2, line 5, the word "beyond" is closest in meaning to
A. superior to
B. very costly to
C. in immediate need of
D. outside the reach of

Part 7

Câu hỏi

Question 161 – 163 refer to the following memo.

 

PLEASE READ IMMEDIATELY

 

To: All Staff

From: Information Technology Services

Date: July 28

 

Last night, we experienced an outage of the main webmail server that has affected e-mail and web service throughout the company. — [1] —. Our host server, webmail.raass.net, failed overnight, and this has interrupted our mail service. — [2] —. As a result, it takes much longer to open e-mail. In many cases, accounts may not respond at all.

 

At this moment, service has still not been fully restored. We are investigating the cause of the problem and working to resolve it. — [3] —. We will keep you posted with further notices via automated voice messages, so please do not ignore your phone. We apologize for the inconvenience. — [4] —.

161.
What does the memo explain?
A. How passwords should be changed
B. How to apply for new e-mail accounts
C. Why staff have received so many voice messages
D. Why staff have had difficulty accessing e-mails

Part 7

Câu hỏi

Question 161 – 163 refer to the following memo.

 

PLEASE READ IMMEDIATELY

 

To: All Staff

From: Information Technology Services

Date: July 28

 

Last night, we experienced an outage of the main webmail server that has affected e-mail and web service throughout the company. — [1] —. Our host server, webmail.raass.net, failed overnight, and this has interrupted our mail service. — [2] —. As a result, it takes much longer to open e-mail. In many cases, accounts may not respond at all.

 

At this moment, service has still not been fully restored. We are investigating the cause of the problem and working to resolve it. — [3] —. We will keep you posted with further notices via automated voice messages, so please do not ignore your phone. We apologize for the inconvenience. — [4] —.

162.
What are employees asked to do?
A. Contact the help desk
B. Post messages on a board
C. Update their user information
D. Wait for further announcements

Part 7

Câu hỏi

Question 161 – 163 refer to the following memo.

 

PLEASE READ IMMEDIATELY

 

To: All Staff

From: Information Technology Services

Date: July 28

 

Last night, we experienced an outage of the main webmail server that has affected e-mail and web service throughout the company. — [1] —. Our host server, webmail.raass.net, failed overnight, and this has interrupted our mail service. — [2] —. As a result, it takes much longer to open e-mail. In many cases, accounts may not respond at all.

 

At this moment, service has still not been fully restored. We are investigating the cause of the problem and working to resolve it. — [3] —. We will keep you posted with further notices via automated voice messages, so please do not ignore your phone. We apologize for the inconvenience. — [4] —.

163.
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Unfortunately, it is unclear when that will happen."
A. [1]
B. [2]
C. [3]
D. [4]

Part 7

Câu hỏi

Question 164 – 167 refer to the following e-mail.

 

To: [email protected]

From: [email protected] 

Subject: Library update 

Date:  May 10

Attachment: Volunteer opportunities

 

Dear Ms. Gonzalez,

 

Thank you for your generosity in donating to the Danton Public Library once again last year. Because of donations from you and others, we were able to purchase twenty new computers for our patrons’ use. — [1] —. We also acquired a new collection of nonfiction books for our children’s room.

 

At this time, I would like to tell you about another project we hope to complete with additional funds: converting many of our old, worn-out books into electronic files to help preserve their content for future use. This is a costly endeavor. — [2] —. If you are able to contribute even a small amount toward this new goal, it would be greatly appreciated.

 

If you are unable to make another monetary donation, please consider helping us complete some small renovation projects that we have scheduled for this year. — [3] —. A list of those projects is attached. We hope you will find one that interests you. — [4] —. We look forward to working alongside enthusiastic and engaged community members like yourself to ensure the library’s future success.

 

Sincerely,

 

Peter Amison, Community Outreach Coordinator

Danton Public Library

164.
Why did Mr. Amison send the e-mail to Ms. Gonzalez?
A. Because she has a history of helping the library
B. Because she is overseeing a new project
C. Because she wrote a book about the town of Danton
D. Because she is a frequent user of the library's computers

Part 7

Câu hỏi

Question 164 – 167 refer to the following e-mail.

 

To: [email protected]

From: [email protected] 

Subject: Library update 

Date:  May 10

Attachment: Volunteer opportunities

 

Dear Ms. Gonzalez,

 

Thank you for your generosity in donating to the Danton Public Library once again last year. Because of donations from you and others, we were able to purchase twenty new computers for our patrons’ use. — [1] —. We also acquired a new collection of nonfiction books for our children’s room.

 

At this time, I would like to tell you about another project we hope to complete with additional funds: converting many of our old, worn-out books into electronic files to help preserve their content for future use. This is a costly endeavor. — [2] —. If you are able to contribute even a small amount toward this new goal, it would be greatly appreciated.

 

If you are unable to make another monetary donation, please consider helping us complete some small renovation projects that we have scheduled for this year. — [3] —. A list of those projects is attached. We hope you will find one that interests you. — [4] —. We look forward to working alongside enthusiastic and engaged community members like yourself to ensure the library’s future success.

 

Sincerely,

 

Peter Amison, Community Outreach Coordinator

Danton Public Library

165.
What is most likely true about Ms. Gonzalez?
A. She is a retired librarian.
B. She has applied for a job at the library.
C. She owns a book scanner.
D. She is a resident of Danton.

Part 7

Câu hỏi

Question 164 – 167 refer to the following e-mail.

 

To: [email protected]

From: [email protected] 

Subject: Library update 

Date:  May 10

Attachment: Volunteer opportunities

 

Dear Ms. Gonzalez,

 

Thank you for your generosity in donating to the Danton Public Library once again last year. Because of donations from you and others, we were able to purchase twenty new computers for our patrons’ use. — [1] —. We also acquired a new collection of nonfiction books for our children’s room.

 

At this time, I would like to tell you about another project we hope to complete with additional funds: converting many of our old, worn-out books into electronic files to help preserve their content for future use. This is a costly endeavor. — [2] —. If you are able to contribute even a small amount toward this new goal, it would be greatly appreciated.

 

If you are unable to make another monetary donation, please consider helping us complete some small renovation projects that we have scheduled for this year. — [3] —. A list of those projects is attached. We hope you will find one that interests you. — [4] —. We look forward to working alongside enthusiastic and engaged community members like yourself to ensure the library’s future success.

 

Sincerely,

 

Peter Amison, Community Outreach Coordinator

Danton Public Library

166.
What current project is the Danton Public Library trying to complete?
A. Purchasing new books
B. Replacing old computers
C. Transferring books to electronic format
D. Reorganizing the nonfiction section

Part 7

Câu hỏi

Question 164 – 167 refer to the following e-mail.

 

To: [email protected]

From: [email protected] 

Subject: Library update 

Date:  May 10

Attachment: Volunteer opportunities

 

Dear Ms. Gonzalez,

 

Thank you for your generosity in donating to the Danton Public Library once again last year. Because of donations from you and others, we were able to purchase twenty new computers for our patrons’ use. — [1] —. We also acquired a new collection of nonfiction books for our children’s room.

 

At this time, I would like to tell you about another project we hope to complete with additional funds: converting many of our old, worn-out books into electronic files to help preserve their content for future use. This is a costly endeavor. — [2] —. If you are able to contribute even a small amount toward this new goal, it would be greatly appreciated.

 

If you are unable to make another monetary donation, please consider helping us complete some small renovation projects that we have scheduled for this year. — [3] —. A list of those projects is attached. We hope you will find one that interests you. — [4] —. We look forward to working alongside enthusiastic and engaged community members like yourself to ensure the library’s future success.

 

Sincerely,

 

Peter Amison, Community Outreach Coordinator

Danton Public Library

167.
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "It will require both financial resources from dedicated patrons and additional staff hours."
A. [1]
B. [2]
C. [3]
D. [4]

Part 7

Câu hỏi

Question 168 – 171 refer to the following online chat discussion.

 

Live Chat

Maria Jacinto [10:24 A.M.]:

Good morning, everyone. I want to welcome Aika Okura to the chat.

 

Aika Okura [10:24 A.M.]:

Hi! I’m glad that my bookstore is able to cosponsor the writers’ conference this year. It is a great new opportunity for us.

 

Maria Jacinto [10:25 A.M.]:

We are, too. We have expanded the conference to two days, so the additional sponsorship is a huge help. A larger conference means more sessions and additional hotel arrangements.

 

Arthur Rufo [10:26 A.M.]:

Speaking of the hotels… The Rowtown Hotel was great last year, but it is booked for the dates we need this time around. The Fairmount at Clark has availability for October 17 and 18, though. It might be better since they have a larger meeting space and more options for the buffet.

 

Maria Jacinto [10:28 A.M.]:

That sounds good. Can you send us the pricing details?

 

Arthur Rufo [10:29 A.M.]:

They can offer a special room rate for conference attendees, too. As soon as I have the details, I’ll e-mail everyone.

 

Maria Jacinto [10:30 A.M.]:

Great. How are we doing with the keynote speaker?

 

Aika Okura [10:31 A.M.]:

Debra Lette has tentatively agreed.

 

Arthur Rufo [10:32 A.M.]:

Oh. I loved her latest mystery! I can see why it became a best seller so quickly.

 

Aika Okura [10:33 A.M.]:

Yes, she’s great, and I’ve heard she’s also a wonderful speaker. She has another engagement in October in London, and she wants to make certain she can do both events. She will confirm by the end of the week.

 

Maria Jacinto [10:34 A.M.]:

OK. It sounds like things are coming together. I’ll check in again on Friday.

168.
What is true about Ms. Okura?
A. She publishes novels.
B. She owns a business.
C. She has previously met Ms. Lette.
D. She has helped organize conferences.

Part 7

Câu hỏi

Question 168 – 171 refer to the following online chat discussion.

 

Live Chat

Maria Jacinto [10:24 A.M.]:

Good morning, everyone. I want to welcome Aika Okura to the chat.

 

Aika Okura [10:24 A.M.]:

Hi! I’m glad that my bookstore is able to cosponsor the writers’ conference this year. It is a great new opportunity for us.

 

Maria Jacinto [10:25 A.M.]:

We are, too. We have expanded the conference to two days, so the additional sponsorship is a huge help. A larger conference means more sessions and additional hotel arrangements.

 

Arthur Rufo [10:26 A.M.]:

Speaking of the hotels… The Rowtown Hotel was great last year, but it is booked for the dates we need this time around. The Fairmount at Clark has availability for October 17 and 18, though. It might be better since they have a larger meeting space and more options for the buffet.

 

Maria Jacinto [10:28 A.M.]:

That sounds good. Can you send us the pricing details?

 

Arthur Rufo [10:29 A.M.]:

They can offer a special room rate for conference attendees, too. As soon as I have the details, I’ll e-mail everyone.

 

Maria Jacinto [10:30 A.M.]:

Great. How are we doing with the keynote speaker?

 

Aika Okura [10:31 A.M.]:

Debra Lette has tentatively agreed.

 

Arthur Rufo [10:32 A.M.]:

Oh. I loved her latest mystery! I can see why it became a best seller so quickly.

 

Aika Okura [10:33 A.M.]:

Yes, she’s great, and I’ve heard she’s also a wonderful speaker. She has another engagement in October in London, and she wants to make certain she can do both events. She will confirm by the end of the week.

 

Maria Jacinto [10:34 A.M.]:

OK. It sounds like things are coming together. I’ll check in again on Friday.

169.
What is indicated about the conference?
A. It will take place in London.
B. It has more than one sponsor.
C. It is being held for the first time.
D. It will offer discounted rates until Friday.

Part 7

Câu hỏi

Question 168 – 171 refer to the following online chat discussion.

 

Live Chat

Maria Jacinto [10:24 A.M.]:

Good morning, everyone. I want to welcome Aika Okura to the chat.

 

Aika Okura [10:24 A.M.]:

Hi! I’m glad that my bookstore is able to cosponsor the writers’ conference this year. It is a great new opportunity for us.

 

Maria Jacinto [10:25 A.M.]:

We are, too. We have expanded the conference to two days, so the additional sponsorship is a huge help. A larger conference means more sessions and additional hotel arrangements.

 

Arthur Rufo [10:26 A.M.]:

Speaking of the hotels… The Rowtown Hotel was great last year, but it is booked for the dates we need this time around. The Fairmount at Clark has availability for October 17 and 18, though. It might be better since they have a larger meeting space and more options for the buffet.

 

Maria Jacinto [10:28 A.M.]:

That sounds good. Can you send us the pricing details?

 

Arthur Rufo [10:29 A.M.]:

They can offer a special room rate for conference attendees, too. As soon as I have the details, I’ll e-mail everyone.

 

Maria Jacinto [10:30 A.M.]:

Great. How are we doing with the keynote speaker?

 

Aika Okura [10:31 A.M.]:

Debra Lette has tentatively agreed.

 

Arthur Rufo [10:32 A.M.]:

Oh. I loved her latest mystery! I can see why it became a best seller so quickly.

 

Aika Okura [10:33 A.M.]:

Yes, she’s great, and I’ve heard she’s also a wonderful speaker. She has another engagement in October in London, and she wants to make certain she can do both events. She will confirm by the end of the week.

 

Maria Jacinto [10:34 A.M.]:

OK. It sounds like things are coming together. I’ll check in again on Friday.

170.
At 10:28 A.M., what does Ms. Jacinto mean when she writes, "That sounds good"?
A. She is pleased with the proposed conference site.
B. She thinks the cost of the hotel is reasonable.
C. She wants to join Mr. Rufo at the buffet.
D. She prefers the Rowtown Hotel.

Part 7

Câu hỏi

Question 168 – 171 refer to the following online chat discussion.

 

Live Chat

Maria Jacinto [10:24 A.M.]:

Good morning, everyone. I want to welcome Aika Okura to the chat.

 

Aika Okura [10:24 A.M.]:

Hi! I’m glad that my bookstore is able to cosponsor the writers’ conference this year. It is a great new opportunity for us.

 

Maria Jacinto [10:25 A.M.]:

We are, too. We have expanded the conference to two days, so the additional sponsorship is a huge help. A larger conference means more sessions and additional hotel arrangements.

 

Arthur Rufo [10:26 A.M.]:

Speaking of the hotels… The Rowtown Hotel was great last year, but it is booked for the dates we need this time around. The Fairmount at Clark has availability for October 17 and 18, though. It might be better since they have a larger meeting space and more options for the buffet.

 

Maria Jacinto [10:28 A.M.]:

That sounds good. Can you send us the pricing details?

 

Arthur Rufo [10:29 A.M.]:

They can offer a special room rate for conference attendees, too. As soon as I have the details, I’ll e-mail everyone.

 

Maria Jacinto [10:30 A.M.]:

Great. How are we doing with the keynote speaker?

 

Aika Okura [10:31 A.M.]:

Debra Lette has tentatively agreed.

 

Arthur Rufo [10:32 A.M.]:

Oh. I loved her latest mystery! I can see why it became a best seller so quickly.

 

Aika Okura [10:33 A.M.]:

Yes, she’s great, and I’ve heard she’s also a wonderful speaker. She has another engagement in October in London, and she wants to make certain she can do both events. She will confirm by the end of the week.

 

Maria Jacinto [10:34 A.M.]:

OK. It sounds like things are coming together. I’ll check in again on Friday.

171.
Who most likely is Ms. Lette?
A. An event planner
B. A travel agent
C. An author
D. A bookseller

Part 7

Câu hỏi

Question 172 – 175 refer to the following article in a company newsletter.

 

Employee News

 

We would like to extend our congratulations to Alicia Portalska, who will be our new Vice President of Marketing from January 1. This follows last week’s news of Vice President Louis Larson’s retirement at the end of the year.

 

Ms. Portalska joined us as a trainee marketing assistant four years ago and was recently promoted to marketing director. We would like to thank Ms. Portalska for her dedication and outstanding contribution to the marketing department. Her work has had a significant impact on our sales figures. It is in part thanks to her tireless efforts that we have exceeded our sales targets this year. Congratulations, Ms. Portalska! Your example is an inspiration to us all.

172.
What is the purpose of the article?
A. To inform staff about sales targets
B. To give notice of an employee’s promotion
C. To outline this year’s marketing strategy
D. To announce that an employee has received an award

Part 7

Câu hỏi

Question 172 – 175 refer to the following article in a company newsletter.

 

Employee News

 

We would like to extend our congratulations to Alicia Portalska, who will be our new Vice President of Marketing from January 1. This follows last week’s news of Vice President Louis Larson’s retirement at the end of the year.

 

Ms. Portalska joined us as a trainee marketing assistant four years ago and was recently promoted to marketing director. We would like to thank Ms. Portalska for her dedication and outstanding contribution to the marketing department. Her work has had a significant impact on our sales figures. It is in part thanks to her tireless efforts that we have exceeded our sales targets this year. Congratulations, Ms. Portalska! Your example is an inspiration to us all.

173.
What does the article indicate about Ms. Portalska?
A. She is popular.
B. She works hard.
C. She is innovative.
D. She lacks experience.

Part 7

Câu hỏi

Question 172 – 175 refer to the following article in a company newsletter.

 

Employee News

 

We would like to extend our congratulations to Alicia Portalska, who will be our new Vice President of Marketing from January 1. This follows last week’s news of Vice President Louis Larson’s retirement at the end of the year.

 

Ms. Portalska joined us as a trainee marketing assistant four years ago and was recently promoted to marketing director. We would like to thank Ms. Portalska for her dedication and outstanding contribution to the marketing department. Her work has had a significant impact on our sales figures. It is in part thanks to her tireless efforts that we have exceeded our sales targets this year. Congratulations, Ms. Portalska! Your example is an inspiration to us all.

174.
The word "outstanding" in paragraph 2, line 5, is closest in meaning to
A. pending
B. complete
C. remarkable
D. unexpected

Part 7

Câu hỏi

Question 172 – 175 refer to the following article in a company newsletter.

 

Employee News

 

We would like to extend our congratulations to Alicia Portalska, who will be our new Vice President of Marketing from January 1. This follows last week’s news of Vice President Louis Larson’s retirement at the end of the year.

 

Ms. Portalska joined us as a trainee marketing assistant four years ago and was recently promoted to marketing director. We would like to thank Ms. Portalska for her dedication and outstanding contribution to the marketing department. Her work has had a significant impact on our sales figures. It is in part thanks to her tireless efforts that we have exceeded our sales targets this year. Congratulations, Ms. Portalska! Your example is an inspiration to us all.

175.
What is indicated about this year's final sales figures?
A. They were better than anticipated.
B. They were the same as last year’s figures.
C. They were discussed at a recent staff meeting.
D. They were announced at a ceremony on Friday.

Part 7

Câu hỏi

Question 176 – 180 refer to the following e-mail and text message.

 

To: Astrid Martin

From: Quail Airlines

Subject: Flight Confirmation

Date: 15 March

 

Dear Ms. Martin,

 

The flight information for the ticket you purchased today is below.

 

Traveler                     Flight Number

Ms. Astrid Martin       QA 566

Seat       Confirmation Number

18D        EV4363592

 

Date of Travel    Departing

10 April               Brussels, Belgium, 10:35 A.M.

Arriving

Toronto, Canada, 1:00 P.M.

 

Boarding Time: 9:35 A.M. to 10:05 A.M.

 

Baggage Reservation: 1 checked bag, 1 carry-on bag

 

On the day of travel, proceed to the Quail Airlines counter to receive your boarding pass and check in your baggage. As a Quail Travel Card member, you are allowed one checked bag and one carry-on bag free of cost. See the chart below for an explanation of baggage charges.

 

1 bag

2 bags

3 bags

4 bags

Checked Bag

$0.00

$30.00

$60.00

$90.00

Carry-On

$0.00

—

—

—

 

In the event of an airline delay of more than three (3) hours, you may use your Quail Travel Card to enter our Quail Preferred Clubroom. There you may relax, use our high-speed wireless Internet service, and enjoy complimentary food and refreshments at our snack bar.

To: Astrid Martin

From: Quail Airlines Flight QA566

Date: 10 April, 6:00 A.M.

 

This text message alert is to inform you that your flight QA566 today to Toronto, Canada, has been delayed 4 hours due to poor weather conditions. Boarding will now begin at 1:35 P.M. We apologize for any inconvenience.

176.
What is true about Ms. Martin?
A. She is from Canada.
B. She is flying with a group.
C. She is taking a business trip.
D. She is a Quail Travel Card member.

Part 7

Câu hỏi

Question 176 – 180 refer to the following e-mail and text message.

 

To: Astrid Martin

From: Quail Airlines

Subject: Flight Confirmation

Date: 15 March

 

Dear Ms. Martin,

 

The flight information for the ticket you purchased today is below.

 

Traveler                     Flight Number

Ms. Astrid Martin       QA 566

Seat       Confirmation Number

18D        EV4363592

 

Date of Travel    Departing

10 April               Brussels, Belgium, 10:35 A.M.

Arriving

Toronto, Canada, 1:00 P.M.

 

Boarding Time: 9:35 A.M. to 10:05 A.M.

 

Baggage Reservation: 1 checked bag, 1 carry-on bag

 

On the day of travel, proceed to the Quail Airlines counter to receive your boarding pass and check in your baggage. As a Quail Travel Card member, you are allowed one checked bag and one carry-on bag free of cost. See the chart below for an explanation of baggage charges.

 

1 bag

2 bags

3 bags

4 bags

Checked Bag

$0.00

$30.00

$60.00

$90.00

Carry-On

$0.00

—

—

—

 

In the event of an airline delay of more than three (3) hours, you may use your Quail Travel Card to enter our Quail Preferred Clubroom. There you may relax, use our high-speed wireless Internet service, and enjoy complimentary food and refreshments at our snack bar.

To: Astrid Martin

From: Quail Airlines Flight QA566

Date: 10 April, 6:00 A.M.

 

This text message alert is to inform you that your flight QA566 today to Toronto, Canada, has been delayed 4 hours due to poor weather conditions. Boarding will now begin at 1:35 P.M. We apologize for any inconvenience.

177.
How much must Ms. Martin pay for her bags?
A. $0.00
B. $30.00
C. $60.00
D. $90.00

Part 7

Câu hỏi

Question 176 – 180 refer to the following e-mail and text message.

 

To: Astrid Martin

From: Quail Airlines

Subject: Flight Confirmation

Date: 15 March

 

Dear Ms. Martin,

 

The flight information for the ticket you purchased today is below.

 

Traveler                     Flight Number

Ms. Astrid Martin       QA 566

Seat       Confirmation Number

18D        EV4363592

 

Date of Travel    Departing

10 April               Brussels, Belgium, 10:35 A.M.

Arriving

Toronto, Canada, 1:00 P.M.

 

Boarding Time: 9:35 A.M. to 10:05 A.M.

 

Baggage Reservation: 1 checked bag, 1 carry-on bag

 

On the day of travel, proceed to the Quail Airlines counter to receive your boarding pass and check in your baggage. As a Quail Travel Card member, you are allowed one checked bag and one carry-on bag free of cost. See the chart below for an explanation of baggage charges.

 

1 bag

2 bags

3 bags

4 bags

Checked Bag

$0.00

$30.00

$60.00

$90.00

Carry-On

$0.00

—

—

—

 

In the event of an airline delay of more than three (3) hours, you may use your Quail Travel Card to enter our Quail Preferred Clubroom. There you may relax, use our high-speed wireless Internet service, and enjoy complimentary food and refreshments at our snack bar.

To: Astrid Martin

From: Quail Airlines Flight QA566

Date: 10 April, 6:00 A.M.

 

This text message alert is to inform you that your flight QA566 today to Toronto, Canada, has been delayed 4 hours due to poor weather conditions. Boarding will now begin at 1:35 P.M. We apologize for any inconvenience.

178.
Why was the text message sent to Ms. Martin?
A. To confirm her ticket purchase
B. To notify her of a price increase
C. To inform her of a time change
D. To tell her what departure gate to use

Part 7

Câu hỏi

Question 176 – 180 refer to the following e-mail and text message.

 

To: Astrid Martin

From: Quail Airlines

Subject: Flight Confirmation

Date: 15 March

 

Dear Ms. Martin,

 

The flight information for the ticket you purchased today is below.

 

Traveler                     Flight Number

Ms. Astrid Martin       QA 566

Seat       Confirmation Number

18D        EV4363592

 

Date of Travel    Departing

10 April               Brussels, Belgium, 10:35 A.M.

Arriving

Toronto, Canada, 1:00 P.M.

 

Boarding Time: 9:35 A.M. to 10:05 A.M.

 

Baggage Reservation: 1 checked bag, 1 carry-on bag

 

On the day of travel, proceed to the Quail Airlines counter to receive your boarding pass and check in your baggage. As a Quail Travel Card member, you are allowed one checked bag and one carry-on bag free of cost. See the chart below for an explanation of baggage charges.

 

1 bag

2 bags

3 bags

4 bags

Checked Bag

$0.00

$30.00

$60.00

$90.00

Carry-On

$0.00

—

—

—

 

In the event of an airline delay of more than three (3) hours, you may use your Quail Travel Card to enter our Quail Preferred Clubroom. There you may relax, use our high-speed wireless Internet service, and enjoy complimentary food and refreshments at our snack bar.

To: Astrid Martin

From: Quail Airlines Flight QA566

Date: 10 April, 6:00 A.M.

 

This text message alert is to inform you that your flight QA566 today to Toronto, Canada, has been delayed 4 hours due to poor weather conditions. Boarding will now begin at 1:35 P.M. We apologize for any inconvenience.

179.
What can Ms. Martin receive on April 10?
A. A free travel bag
B. A free snack
C. A free seat upgrade
D. A free flight reassignment

Part 7

Câu hỏi

Question 176 – 180 refer to the following e-mail and text message.

 

To: Astrid Martin

From: Quail Airlines

Subject: Flight Confirmation

Date: 15 March

 

Dear Ms. Martin,

 

The flight information for the ticket you purchased today is below.

 

Traveler                     Flight Number

Ms. Astrid Martin       QA 566

Seat       Confirmation Number

18D        EV4363592

 

Date of Travel    Departing

10 April               Brussels, Belgium, 10:35 A.M.

Arriving

Toronto, Canada, 1:00 P.M.

 

Boarding Time: 9:35 A.M. to 10:05 A.M.

 

Baggage Reservation: 1 checked bag, 1 carry-on bag

 

On the day of travel, proceed to the Quail Airlines counter to receive your boarding pass and check in your baggage. As a Quail Travel Card member, you are allowed one checked bag and one carry-on bag free of cost. See the chart below for an explanation of baggage charges.

 

1 bag

2 bags

3 bags

4 bags

Checked Bag

$0.00

$30.00

$60.00

$90.00

Carry-On

$0.00

—

—

—

 

In the event of an airline delay of more than three (3) hours, you may use your Quail Travel Card to enter our Quail Preferred Clubroom. There you may relax, use our high-speed wireless Internet service, and enjoy complimentary food and refreshments at our snack bar.

To: Astrid Martin

From: Quail Airlines Flight QA566

Date: 10 April, 6:00 A.M.

 

This text message alert is to inform you that your flight QA566 today to Toronto, Canada, has been delayed 4 hours due to poor weather conditions. Boarding will now begin at 1:35 P.M. We apologize for any inconvenience.

180.
In the text message, the word "poor" in paragraph 1, line 3, is closest in meaning to
A. bad
B. weak
C. little
D. thick

Part 7

Câu hỏi

Question 181 – 185 refer to the following e-mail.

 

To: [email protected]

From: [email protected]

Date: 27 July 

Subject: Order #9871

 

Dear Sir or Madam:

 

On 24 July, I placed an online order for £180 for three arrangements of white roses and pink lilies on behalf of my company, Nortrax Petroleum. The flowers were meant to be delivered by 10 A.M. the following day for a company banquet that evening.

 

Unfortunately, the flowers did not arrive until noon. Moreover, the bouquets consisted of pink and white carnations. Worst of all, many of the flowers were either wilted or were shedding petals and thus could not be used to decorate the banquet room as planned. I was surprised and disappointed to be let down by Xanthus Flowers, a company we at Nortrax Petroleum have come to trust and depend on over the last five years.

 

Since the flowers were for a one-time event, a replacement order is not really an option. Consequently, I would like to receive a refund.

 

Thank you for your attention to this matter.

 

Sincerely,

 

Mindy Nair

Corporate Event Coordinator

Nortrax Petroleum

To: [email protected]

From: [email protected]

Date: 28 July

Subject: Order #9871

 

Dear Ms. Nair,

 

We sincerely apologize for the problems you recently experienced with your order. We have recently transitioned to a larger facility and have experienced a few challenges as we adjust. It is our goal to provide on-time delivery and high-quality flowers for every order. We regret that this order did not live up to our high standards.

 

A refund cheque in the amount of £180 has been issued to your company. Because we are at fault, we would like to offer you a 20% discount plus free delivery on your next order.

 

Thank you for being a loyal customer. We look forward to serving you again in the near future.

 

Regards,

 

Bill McCabe

Customer Service Manager

181.
When did the banquet organized by Nortrax Petroleum take place?
A. On July 24
B. On July 25
C. On July 27
D. On July 28

Part 7

Câu hỏi

Question 181 – 185 refer to the following e-mail.

 

To: [email protected]

From: [email protected]

Date: 27 July 

Subject: Order #9871

 

Dear Sir or Madam:

 

On 24 July, I placed an online order for £180 for three arrangements of white roses and pink lilies on behalf of my company, Nortrax Petroleum. The flowers were meant to be delivered by 10 A.M. the following day for a company banquet that evening.

 

Unfortunately, the flowers did not arrive until noon. Moreover, the bouquets consisted of pink and white carnations. Worst of all, many of the flowers were either wilted or were shedding petals and thus could not be used to decorate the banquet room as planned. I was surprised and disappointed to be let down by Xanthus Flowers, a company we at Nortrax Petroleum have come to trust and depend on over the last five years.

 

Since the flowers were for a one-time event, a replacement order is not really an option. Consequently, I would like to receive a refund.

 

Thank you for your attention to this matter.

 

Sincerely,

 

Mindy Nair

Corporate Event Coordinator

Nortrax Petroleum

To: [email protected]

From: [email protected]

Date: 28 July

Subject: Order #9871

 

Dear Ms. Nair,

 

We sincerely apologize for the problems you recently experienced with your order. We have recently transitioned to a larger facility and have experienced a few challenges as we adjust. It is our goal to provide on-time delivery and high-quality flowers for every order. We regret that this order did not live up to our high standards.

 

A refund cheque in the amount of £180 has been issued to your company. Because we are at fault, we would like to offer you a 20% discount plus free delivery on your next order.

 

Thank you for being a loyal customer. We look forward to serving you again in the near future.

 

Regards,

 

Bill McCabe

Customer Service Manager

182.
What is NOT true about the flowers mentioned by Ms. Nair?
A. Their condition was unacceptable.
B. They were the wrong kind.
C. They were too expensive.
D. They were delivered late.

Part 7

Câu hỏi

Question 181 – 185 refer to the following e-mail.

 

To: [email protected]

From: [email protected]

Date: 27 July 

Subject: Order #9871

 

Dear Sir or Madam:

 

On 24 July, I placed an online order for £180 for three arrangements of white roses and pink lilies on behalf of my company, Nortrax Petroleum. The flowers were meant to be delivered by 10 A.M. the following day for a company banquet that evening.

 

Unfortunately, the flowers did not arrive until noon. Moreover, the bouquets consisted of pink and white carnations. Worst of all, many of the flowers were either wilted or were shedding petals and thus could not be used to decorate the banquet room as planned. I was surprised and disappointed to be let down by Xanthus Flowers, a company we at Nortrax Petroleum have come to trust and depend on over the last five years.

 

Since the flowers were for a one-time event, a replacement order is not really an option. Consequently, I would like to receive a refund.

 

Thank you for your attention to this matter.

 

Sincerely,

 

Mindy Nair

Corporate Event Coordinator

Nortrax Petroleum

To: [email protected]

From: [email protected]

Date: 28 July

Subject: Order #9871

 

Dear Ms. Nair,

 

We sincerely apologize for the problems you recently experienced with your order. We have recently transitioned to a larger facility and have experienced a few challenges as we adjust. It is our goal to provide on-time delivery and high-quality flowers for every order. We regret that this order did not live up to our high standards.

 

A refund cheque in the amount of £180 has been issued to your company. Because we are at fault, we would like to offer you a 20% discount plus free delivery on your next order.

 

Thank you for being a loyal customer. We look forward to serving you again in the near future.

 

Regards,

 

Bill McCabe

Customer Service Manager

183.
What is suggested about Ms. Nair?
A. She works for an event-planning company.
B. She would like to have flowers delivered monthly.
C. She ordered more flower arrangements than she needed.
D. She has done business with Xanthus Flowers in the past.

Part 7

Câu hỏi

Question 181 – 185 refer to the following e-mail.

 

To: [email protected]

From: [email protected]

Date: 27 July 

Subject: Order #9871

 

Dear Sir or Madam:

 

On 24 July, I placed an online order for £180 for three arrangements of white roses and pink lilies on behalf of my company, Nortrax Petroleum. The flowers were meant to be delivered by 10 A.M. the following day for a company banquet that evening.

 

Unfortunately, the flowers did not arrive until noon. Moreover, the bouquets consisted of pink and white carnations. Worst of all, many of the flowers were either wilted or were shedding petals and thus could not be used to decorate the banquet room as planned. I was surprised and disappointed to be let down by Xanthus Flowers, a company we at Nortrax Petroleum have come to trust and depend on over the last five years.

 

Since the flowers were for a one-time event, a replacement order is not really an option. Consequently, I would like to receive a refund.

 

Thank you for your attention to this matter.

 

Sincerely,

 

Mindy Nair

Corporate Event Coordinator

Nortrax Petroleum

To: [email protected]

From: [email protected]

Date: 28 July

Subject: Order #9871

 

Dear Ms. Nair,

 

We sincerely apologize for the problems you recently experienced with your order. We have recently transitioned to a larger facility and have experienced a few challenges as we adjust. It is our goal to provide on-time delivery and high-quality flowers for every order. We regret that this order did not live up to our high standards.

 

A refund cheque in the amount of £180 has been issued to your company. Because we are at fault, we would like to offer you a 20% discount plus free delivery on your next order.

 

Thank you for being a loyal customer. We look forward to serving you again in the near future.

 

Regards,

 

Bill McCabe

Customer Service Manager

184.
What does Mr. McCabe offer that Ms. Nair was not expecting?
A. A discount on a future order
B. Free delivery for all future purchases
C. A refund for the entire cost of an order
D. New flowers to replace some unsatisfactory ones

Part 7

Câu hỏi

Question 181 – 185 refer to the following e-mail.

 

To: [email protected]

From: [email protected]

Date: 27 July 

Subject: Order #9871

 

Dear Sir or Madam:

 

On 24 July, I placed an online order for £180 for three arrangements of white roses and pink lilies on behalf of my company, Nortrax Petroleum. The flowers were meant to be delivered by 10 A.M. the following day for a company banquet that evening.

 

Unfortunately, the flowers did not arrive until noon. Moreover, the bouquets consisted of pink and white carnations. Worst of all, many of the flowers were either wilted or were shedding petals and thus could not be used to decorate the banquet room as planned. I was surprised and disappointed to be let down by Xanthus Flowers, a company we at Nortrax Petroleum have come to trust and depend on over the last five years.

 

Since the flowers were for a one-time event, a replacement order is not really an option. Consequently, I would like to receive a refund.

 

Thank you for your attention to this matter.

 

Sincerely,

 

Mindy Nair

Corporate Event Coordinator

Nortrax Petroleum

To: [email protected]

From: [email protected]

Date: 28 July

Subject: Order #9871

 

Dear Ms. Nair,

 

We sincerely apologize for the problems you recently experienced with your order. We have recently transitioned to a larger facility and have experienced a few challenges as we adjust. It is our goal to provide on-time delivery and high-quality flowers for every order. We regret that this order did not live up to our high standards.

 

A refund cheque in the amount of £180 has been issued to your company. Because we are at fault, we would like to offer you a 20% discount plus free delivery on your next order.

 

Thank you for being a loyal customer. We look forward to serving you again in the near future.

 

Regards,

 

Bill McCabe

Customer Service Manager

185.
What is mentioned about Xanthus Flowers?
A. It is known for its fast service.
B. It is operating from a new location.
C. It recently purchased delivery vehicles.
D. It plans to expand its selection of flowers.

Part 7

Câu hỏi

Questione 186-190 refer to the following Web page, order form, and e-mail.

 

http://www.singhsupplies.com

 

Home | About Us | Products | Orders | Contact Us

 

Singh Supplies LLC

 

Singh Supplies LLC is your leading source for shipping and packaging materials. Our founder, Chatar Singh, started the business more than 30 years ago, when he coined the company’s motto, “Expect the best for less.”

 

How do we, his children and grandchildren, make his pledge a reality today? We buy all materials in bulk and pass the savings along to our customers. You will receive the lowest prices and highest quality as well as the most attentive customer service in the shipping-supplies business.

 

✓ Each order is filled within 24 hours.

✓ You may phone, fax, e-mail, or text your order.

✓ Customer service agents are available 24 hours a day, 7 days a week.

✓ Five shipping centers in the Northeast minimize costs and shorten delivery times.

 

This is our satisfaction guarantee: If you are not completely satisfied, you may return your order within 10 days of purchase for a full refund. After 10 days you may return an order for a credit that is valid for up to one year. Please note that the cost of return shipping is the responsibility of the customer.

Singh Supplies LLC

 

Date: July 10     Name: Montjoy Antiques, attn. Shipping Department

Shipping address: 102 Danbury Street, Valleyville, New Hampshire 03038

Product number

Description

Quantity

Unit Price

Total Price

MB 01267

cardboard box (large)

80

1.75

140.00

MB 01257

cardboard box (medium)

200

1.50

300.00

MB 01268

reinforced crate

50

15.78

789.00

TR 01345

tape roll

30

2.90

87.00

BW 01456

bubble wrap roll

10

5.60

56.00

Thank you for your business!

Subtotal:               1372.00

Delivery charge:     140.12

Total:                    1512.12

 

*E-mail*

 

To: Jung Hee Kim  

From: Francine Mayo

Date: August 12 

Subject: Order problem

 

Hi, Jung Hee,

 

I just checked with our deliveries department and I am pleased that our July 10 order was delivered promptly by Singh Supplies as usual. However, now that we’ve finally moved the items into the warehouse, it appears we inadvertently ordered far too many of the sturdy crates. We use this item rarely, so it could take us years to go through this many. In addition, they’re big, so we’ve had to stack several in the restoration department, where space is already at a premium. Could you contact Achint Singh today and find out if we can send half of them back? Please forward me any instructions he gives you and I’ll take it from there.

 

Thank you!

 

Fran

186.
What is indicated about Singh Supplies?
A. It is a relatively new business.
B. It is operated by members of a family.
C. It ships its products all over the world.
D. It manufactures the products that it sells.

Part 7

Câu hỏi

Questione 186-190 refer to the following Web page, order form, and e-mail.

 

http://www.singhsupplies.com

 

Home | About Us | Products | Orders | Contact Us

 

Singh Supplies LLC

 

Singh Supplies LLC is your leading source for shipping and packaging materials. Our founder, Chatar Singh, started the business more than 30 years ago, when he coined the company’s motto, “Expect the best for less.”

 

How do we, his children and grandchildren, make his pledge a reality today? We buy all materials in bulk and pass the savings along to our customers. You will receive the lowest prices and highest quality as well as the most attentive customer service in the shipping-supplies business.

 

✓ Each order is filled within 24 hours.

✓ You may phone, fax, e-mail, or text your order.

✓ Customer service agents are available 24 hours a day, 7 days a week.

✓ Five shipping centers in the Northeast minimize costs and shorten delivery times.

 

This is our satisfaction guarantee: If you are not completely satisfied, you may return your order within 10 days of purchase for a full refund. After 10 days you may return an order for a credit that is valid for up to one year. Please note that the cost of return shipping is the responsibility of the customer.

Singh Supplies LLC

 

Date: July 10     Name: Montjoy Antiques, attn. Shipping Department

Shipping address: 102 Danbury Street, Valleyville, New Hampshire 03038

Product number

Description

Quantity

Unit Price

Total Price

MB 01267

cardboard box (large)

80

1.75

140.00

MB 01257

cardboard box (medium)

200

1.50

300.00

MB 01268

reinforced crate

50

15.78

789.00

TR 01345

tape roll

30

2.90

87.00

BW 01456

bubble wrap roll

10

5.60

56.00

Thank you for your business!

Subtotal:               1372.00

Delivery charge:     140.12

Total:                    1512.12

 

*E-mail*

 

To: Jung Hee Kim  

From: Francine Mayo

Date: August 12 

Subject: Order problem

 

Hi, Jung Hee,

 

I just checked with our deliveries department and I am pleased that our July 10 order was delivered promptly by Singh Supplies as usual. However, now that we’ve finally moved the items into the warehouse, it appears we inadvertently ordered far too many of the sturdy crates. We use this item rarely, so it could take us years to go through this many. In addition, they’re big, so we’ve had to stack several in the restoration department, where space is already at a premium. Could you contact Achint Singh today and find out if we can send half of them back? Please forward me any instructions he gives you and I’ll take it from there.

 

Thank you!

 

Fran

187.
Which aspect of business does the Web page emphasize?
A. Attentive service to clients
B. A wide selection of products
C. Partnerships with other companies
D. Conveniently located retail locations

Part 7

Câu hỏi

Questione 186-190 refer to the following Web page, order form, and e-mail.

 

http://www.singhsupplies.com

 

Home | About Us | Products | Orders | Contact Us

 

Singh Supplies LLC

 

Singh Supplies LLC is your leading source for shipping and packaging materials. Our founder, Chatar Singh, started the business more than 30 years ago, when he coined the company’s motto, “Expect the best for less.”

 

How do we, his children and grandchildren, make his pledge a reality today? We buy all materials in bulk and pass the savings along to our customers. You will receive the lowest prices and highest quality as well as the most attentive customer service in the shipping-supplies business.

 

✓ Each order is filled within 24 hours.

✓ You may phone, fax, e-mail, or text your order.

✓ Customer service agents are available 24 hours a day, 7 days a week.

✓ Five shipping centers in the Northeast minimize costs and shorten delivery times.

 

This is our satisfaction guarantee: If you are not completely satisfied, you may return your order within 10 days of purchase for a full refund. After 10 days you may return an order for a credit that is valid for up to one year. Please note that the cost of return shipping is the responsibility of the customer.

Singh Supplies LLC

 

Date: July 10     Name: Montjoy Antiques, attn. Shipping Department

Shipping address: 102 Danbury Street, Valleyville, New Hampshire 03038

Product number

Description

Quantity

Unit Price

Total Price

MB 01267

cardboard box (large)

80

1.75

140.00

MB 01257

cardboard box (medium)

200

1.50

300.00

MB 01268

reinforced crate

50

15.78

789.00

TR 01345

tape roll

30

2.90

87.00

BW 01456

bubble wrap roll

10

5.60

56.00

Thank you for your business!

Subtotal:               1372.00

Delivery charge:     140.12

Total:                    1512.12

 

*E-mail*

 

To: Jung Hee Kim  

From: Francine Mayo

Date: August 12 

Subject: Order problem

 

Hi, Jung Hee,

 

I just checked with our deliveries department and I am pleased that our July 10 order was delivered promptly by Singh Supplies as usual. However, now that we’ve finally moved the items into the warehouse, it appears we inadvertently ordered far too many of the sturdy crates. We use this item rarely, so it could take us years to go through this many. In addition, they’re big, so we’ve had to stack several in the restoration department, where space is already at a premium. Could you contact Achint Singh today and find out if we can send half of them back? Please forward me any instructions he gives you and I’ll take it from there.

 

Thank you!

 

Fran

188.
In the e-mail, what does Ms. Mayo praise about Singh Supplies?
A. It is easy to contact.
B. It packs items securely.
C. It delivers orders quickly.
D. It sends product samples.

Part 7

Câu hỏi

Questione 186-190 refer to the following Web page, order form, and e-mail.

 

http://www.singhsupplies.com

 

Home | About Us | Products | Orders | Contact Us

 

Singh Supplies LLC

 

Singh Supplies LLC is your leading source for shipping and packaging materials. Our founder, Chatar Singh, started the business more than 30 years ago, when he coined the company’s motto, “Expect the best for less.”

 

How do we, his children and grandchildren, make his pledge a reality today? We buy all materials in bulk and pass the savings along to our customers. You will receive the lowest prices and highest quality as well as the most attentive customer service in the shipping-supplies business.

 

✓ Each order is filled within 24 hours.

✓ You may phone, fax, e-mail, or text your order.

✓ Customer service agents are available 24 hours a day, 7 days a week.

✓ Five shipping centers in the Northeast minimize costs and shorten delivery times.

 

This is our satisfaction guarantee: If you are not completely satisfied, you may return your order within 10 days of purchase for a full refund. After 10 days you may return an order for a credit that is valid for up to one year. Please note that the cost of return shipping is the responsibility of the customer.

Singh Supplies LLC

 

Date: July 10     Name: Montjoy Antiques, attn. Shipping Department

Shipping address: 102 Danbury Street, Valleyville, New Hampshire 03038

Product number

Description

Quantity

Unit Price

Total Price

MB 01267

cardboard box (large)

80

1.75

140.00

MB 01257

cardboard box (medium)

200

1.50

300.00

MB 01268

reinforced crate

50

15.78

789.00

TR 01345

tape roll

30

2.90

87.00

BW 01456

bubble wrap roll

10

5.60

56.00

Thank you for your business!

Subtotal:               1372.00

Delivery charge:     140.12

Total:                    1512.12

 

*E-mail*

 

To: Jung Hee Kim  

From: Francine Mayo

Date: August 12 

Subject: Order problem

 

Hi, Jung Hee,

 

I just checked with our deliveries department and I am pleased that our July 10 order was delivered promptly by Singh Supplies as usual. However, now that we’ve finally moved the items into the warehouse, it appears we inadvertently ordered far too many of the sturdy crates. We use this item rarely, so it could take us years to go through this many. In addition, they’re big, so we’ve had to stack several in the restoration department, where space is already at a premium. Could you contact Achint Singh today and find out if we can send half of them back? Please forward me any instructions he gives you and I’ll take it from there.

 

Thank you!

 

Fran

189.
Which product does Ms. Mayo want to return?
A. MB 01257
B. MB 01268
C. TR 01345
D. BW 01456

Part 7

Câu hỏi

Questione 186-190 refer to the following Web page, order form, and e-mail.

 

http://www.singhsupplies.com

 

Home | About Us | Products | Orders | Contact Us

 

Singh Supplies LLC

 

Singh Supplies LLC is your leading source for shipping and packaging materials. Our founder, Chatar Singh, started the business more than 30 years ago, when he coined the company’s motto, “Expect the best for less.”

 

How do we, his children and grandchildren, make his pledge a reality today? We buy all materials in bulk and pass the savings along to our customers. You will receive the lowest prices and highest quality as well as the most attentive customer service in the shipping-supplies business.

 

✓ Each order is filled within 24 hours.

✓ You may phone, fax, e-mail, or text your order.

✓ Customer service agents are available 24 hours a day, 7 days a week.

✓ Five shipping centers in the Northeast minimize costs and shorten delivery times.

 

This is our satisfaction guarantee: If you are not completely satisfied, you may return your order within 10 days of purchase for a full refund. After 10 days you may return an order for a credit that is valid for up to one year. Please note that the cost of return shipping is the responsibility of the customer.

Singh Supplies LLC

 

Date: July 10     Name: Montjoy Antiques, attn. Shipping Department

Shipping address: 102 Danbury Street, Valleyville, New Hampshire 03038

Product number

Description

Quantity

Unit Price

Total Price

MB 01267

cardboard box (large)

80

1.75

140.00

MB 01257

cardboard box (medium)

200

1.50

300.00

MB 01268

reinforced crate

50

15.78

789.00

TR 01345

tape roll

30

2.90

87.00

BW 01456

bubble wrap roll

10

5.60

56.00

Thank you for your business!

Subtotal:               1372.00

Delivery charge:     140.12

Total:                    1512.12

 

*E-mail*

 

To: Jung Hee Kim  

From: Francine Mayo

Date: August 12 

Subject: Order problem

 

Hi, Jung Hee,

 

I just checked with our deliveries department and I am pleased that our July 10 order was delivered promptly by Singh Supplies as usual. However, now that we’ve finally moved the items into the warehouse, it appears we inadvertently ordered far too many of the sturdy crates. We use this item rarely, so it could take us years to go through this many. In addition, they’re big, so we’ve had to stack several in the restoration department, where space is already at a premium. Could you contact Achint Singh today and find out if we can send half of them back? Please forward me any instructions he gives you and I’ll take it from there.

 

Thank you!

 

Fran

190.
How will Mr. Singh most likely respond to Ms. Kim’s request?
A. By sending Ms. Mayo additional items
B. By apologizing to Ms. Kim for an error
C. By issuing a credit to Montjoy Antiques
D. By giving Montjoy Antiques a full refund

Part 7

Câu hỏi

Questions 191-195 refer to the following article, e-mail, and outline.

 

Tolley Praises Local Farms

 

MANCHESTER (June 2)—Local horticulture expert Cassandra Tolley is scheduled to deliver a lecture Friday night at the Burton Auditorium in Manchester. The owner of Green Ridge Farm in nearby Windham County, Ms. Tolley will discuss the importance of supporting and promoting local farmers.

 

A strong advocate for small-scale farmers and a small-scale farmer herself, Ms. Tolley has traveled extensively over the past few years to deliver her message of “eating locally.”

 

“If we make an effort to source our ingredients locally, we not only sustain and assist the local economy, we also encourage variety in the marketplace,” says Ms. Tolley. “And that is beneficial to consumers.”

 

“Everyone should spend their weekends browsing the regional farmers’ markets,” she adds. “It’s the best place to get your groceries during the summer.”

 

Friday night’s lecture begins at 7 P.M. It is free, but seating is limited. Please arrive early. To view a comprehensive listing of statewide summer farmers’ markets, visit www.vermontfarmersmarkets.org.

To: Cook Today Writing Staff

From: Zack Hernandez, Editor-in-Chief

Re: Cassandra Tolley talk 

Date: June 8

 

To all staff,

 

Cassandra Tolley is giving a talk on Friday. Please let me know if you can go. I’m confident she’ll provide some good material for an article on local growers. I had a chance to hear her speak last year at Green Ridge Farm. I found her not only brilliant but funny as well.

 

Zack

Features Outline for the August Issue of Cook Today Magazine

Feature Title

Topic

Writer

 

Local Made Good

Sourcing and showcasing local producers and ingredients

Ira Newton

 

Herbs All Year

Growing and maintaining an indoor kitchen herb garden

Makalah Young

 

Vegan Delicious

Modern, nutritious, organic vegan recipes

Keyon Davis

 

Amazing August

A calendar of events in August

Jae-eun Park

 
191.
What is the purpose of the article?
A. To advertise a local business
B. To discuss the local economy
C. To promote an upcoming event
D. To profile a new shopping market

Part 7

Câu hỏi

Questions 191-195 refer to the following article, e-mail, and outline.

 

Tolley Praises Local Farms

 

MANCHESTER (June 2)—Local horticulture expert Cassandra Tolley is scheduled to deliver a lecture Friday night at the Burton Auditorium in Manchester. The owner of Green Ridge Farm in nearby Windham County, Ms. Tolley will discuss the importance of supporting and promoting local farmers.

 

A strong advocate for small-scale farmers and a small-scale farmer herself, Ms. Tolley has traveled extensively over the past few years to deliver her message of “eating locally.”

 

“If we make an effort to source our ingredients locally, we not only sustain and assist the local economy, we also encourage variety in the marketplace,” says Ms. Tolley. “And that is beneficial to consumers.”

 

“Everyone should spend their weekends browsing the regional farmers’ markets,” she adds. “It’s the best place to get your groceries during the summer.”

 

Friday night’s lecture begins at 7 P.M. It is free, but seating is limited. Please arrive early. To view a comprehensive listing of statewide summer farmers’ markets, visit www.vermontfarmersmarkets.org.

To: Cook Today Writing Staff

From: Zack Hernandez, Editor-in-Chief

Re: Cassandra Tolley talk 

Date: June 8

 

To all staff,

 

Cassandra Tolley is giving a talk on Friday. Please let me know if you can go. I’m confident she’ll provide some good material for an article on local growers. I had a chance to hear her speak last year at Green Ridge Farm. I found her not only brilliant but funny as well.

 

Zack

Features Outline for the August Issue of Cook Today Magazine

Feature Title

Topic

Writer

 

Local Made Good

Sourcing and showcasing local producers and ingredients

Ira Newton

 

Herbs All Year

Growing and maintaining an indoor kitchen herb garden

Makalah Young

 

Vegan Delicious

Modern, nutritious, organic vegan recipes

Keyon Davis

 

Amazing August

A calendar of events in August

Jae-eun Park

 
192.
What does Ms. Tolley encourage people to do?
A. Visit her Web site
B. Read her book
C. Grow their own produce
D. Shop at farmers’ markets

Part 7

Câu hỏi

Questions 191-195 refer to the following article, e-mail, and outline.

 

Tolley Praises Local Farms

 

MANCHESTER (June 2)—Local horticulture expert Cassandra Tolley is scheduled to deliver a lecture Friday night at the Burton Auditorium in Manchester. The owner of Green Ridge Farm in nearby Windham County, Ms. Tolley will discuss the importance of supporting and promoting local farmers.

 

A strong advocate for small-scale farmers and a small-scale farmer herself, Ms. Tolley has traveled extensively over the past few years to deliver her message of “eating locally.”

 

“If we make an effort to source our ingredients locally, we not only sustain and assist the local economy, we also encourage variety in the marketplace,” says Ms. Tolley. “And that is beneficial to consumers.”

 

“Everyone should spend their weekends browsing the regional farmers’ markets,” she adds. “It’s the best place to get your groceries during the summer.”

 

Friday night’s lecture begins at 7 P.M. It is free, but seating is limited. Please arrive early. To view a comprehensive listing of statewide summer farmers’ markets, visit www.vermontfarmersmarkets.org.

To: Cook Today Writing Staff

From: Zack Hernandez, Editor-in-Chief

Re: Cassandra Tolley talk 

Date: June 8

 

To all staff,

 

Cassandra Tolley is giving a talk on Friday. Please let me know if you can go. I’m confident she’ll provide some good material for an article on local growers. I had a chance to hear her speak last year at Green Ridge Farm. I found her not only brilliant but funny as well.

 

Zack

Features Outline for the August Issue of Cook Today Magazine

Feature Title

Topic

Writer

 

Local Made Good

Sourcing and showcasing local producers and ingredients

Ira Newton

 

Herbs All Year

Growing and maintaining an indoor kitchen herb garden

Makalah Young

 

Vegan Delicious

Modern, nutritious, organic vegan recipes

Keyon Davis

 

Amazing August

A calendar of events in August

Jae-eun Park

 
193.
What is indicated about Mr. Hernandez?
A. He is a friend of Ms. Tolley’s.
B. He organized Ms. Tolley’s talk.
C. He has visited Ms. Tolley’s business.
D. He is selling tickets to Ms. Tolley’s talk.

Part 7

Câu hỏi

Questions 191-195 refer to the following article, e-mail, and outline.

 

Tolley Praises Local Farms

 

MANCHESTER (June 2)—Local horticulture expert Cassandra Tolley is scheduled to deliver a lecture Friday night at the Burton Auditorium in Manchester. The owner of Green Ridge Farm in nearby Windham County, Ms. Tolley will discuss the importance of supporting and promoting local farmers.

 

A strong advocate for small-scale farmers and a small-scale farmer herself, Ms. Tolley has traveled extensively over the past few years to deliver her message of “eating locally.”

 

“If we make an effort to source our ingredients locally, we not only sustain and assist the local economy, we also encourage variety in the marketplace,” says Ms. Tolley. “And that is beneficial to consumers.”

 

“Everyone should spend their weekends browsing the regional farmers’ markets,” she adds. “It’s the best place to get your groceries during the summer.”

 

Friday night’s lecture begins at 7 P.M. It is free, but seating is limited. Please arrive early. To view a comprehensive listing of statewide summer farmers’ markets, visit www.vermontfarmersmarkets.org.

To: Cook Today Writing Staff

From: Zack Hernandez, Editor-in-Chief

Re: Cassandra Tolley talk 

Date: June 8

 

To all staff,

 

Cassandra Tolley is giving a talk on Friday. Please let me know if you can go. I’m confident she’ll provide some good material for an article on local growers. I had a chance to hear her speak last year at Green Ridge Farm. I found her not only brilliant but funny as well.

 

Zack

Features Outline for the August Issue of Cook Today Magazine

Feature Title

Topic

Writer

 

Local Made Good

Sourcing and showcasing local producers and ingredients

Ira Newton

 

Herbs All Year

Growing and maintaining an indoor kitchen herb garden

Makalah Young

 

Vegan Delicious

Modern, nutritious, organic vegan recipes

Keyon Davis

 

Amazing August

A calendar of events in August

Jae-eun Park

 
194.
What featured article will help readers grow a garden inside their home?
A. (A) Local Made Good
B. (B) Herbs All Year
C. (C) Vegan Delicious
D. (D) Amazing August

Part 7

Câu hỏi

Questions 191-195 refer to the following article, e-mail, and outline.

 

Tolley Praises Local Farms

 

MANCHESTER (June 2)—Local horticulture expert Cassandra Tolley is scheduled to deliver a lecture Friday night at the Burton Auditorium in Manchester. The owner of Green Ridge Farm in nearby Windham County, Ms. Tolley will discuss the importance of supporting and promoting local farmers.

 

A strong advocate for small-scale farmers and a small-scale farmer herself, Ms. Tolley has traveled extensively over the past few years to deliver her message of “eating locally.”

 

“If we make an effort to source our ingredients locally, we not only sustain and assist the local economy, we also encourage variety in the marketplace,” says Ms. Tolley. “And that is beneficial to consumers.”

 

“Everyone should spend their weekends browsing the regional farmers’ markets,” she adds. “It’s the best place to get your groceries during the summer.”

 

Friday night’s lecture begins at 7 P.M. It is free, but seating is limited. Please arrive early. To view a comprehensive listing of statewide summer farmers’ markets, visit www.vermontfarmersmarkets.org.

To: Cook Today Writing Staff

From: Zack Hernandez, Editor-in-Chief

Re: Cassandra Tolley talk 

Date: June 8

 

To all staff,

 

Cassandra Tolley is giving a talk on Friday. Please let me know if you can go. I’m confident she’ll provide some good material for an article on local growers. I had a chance to hear her speak last year at Green Ridge Farm. I found her not only brilliant but funny as well.

 

Zack

Features Outline for the August Issue of Cook Today Magazine

Feature Title

Topic

Writer

 

Local Made Good

Sourcing and showcasing local producers and ingredients

Ira Newton

 

Herbs All Year

Growing and maintaining an indoor kitchen herb garden

Makalah Young

 

Vegan Delicious

Modern, nutritious, organic vegan recipes

Keyon Davis

 

Amazing August

A calendar of events in August

Jae-eun Park

 
195.
Who most likely attended Ms. Tolley’s talk?
A. Mr. Newton
B. Ms. Young
C. Mr. Davis
D. Ms. Park

Part 7

Câu hỏi

Questions 196-200 refer to the following postcard, form, and e-mail.

 

Madera Hotels Member Rewards

**April Specials**

Make a reservation by April 30 for a three-night or longer stay at any of our hotels between April 1 and August 31, and receive a choice of:

 

(1) 20 points per dollar spent + 500 bonus points

(2) $50 restaurant gift card for use at any Madera Hotel restaurants

(3) 40% discount off spa services during your stay

(4) A discount on a car rental booked at the same time as your stay

 

We appreciate our frequent customers and thank you for continuing to choose Madera Hotels.

 

 

Mr. Brian Carelli 

815 Irving St. 

New York, NY 10005

http://www.maderahotels/customersupport/form.com

 

Madera Hotels Member Rewards customer Support:

 

Please complete this form with as much detail as possible so that we can better assist you.

 

Today’s Date: July 14

 

 

Property Name: The Grand Madera     Reservation Number: XWQ43R2

 

Location: (select one)      Denver    X  Los Angeles         New York          Washington, DC

 

 

Hotel Stay Start Date: May 12

 

 

Name: Brian Carelli

 

 

Membership Number: B11932013

 

 

Email: [email protected]

 

 

Phone Number: 555-0101

 

Comments/Concerns:

 

I recently took advantage of your April Specials when I booked a stay at the Los Angeles Grand Madera for May. I requested the bonus points offer when I made my reservation online, but when I received my June Member Rewards statement, I noticed that the points had not been applied to my account. Please let me know if I will still receive the bonus points. Thank you.

To: Brian Carelli

From: Oliver Beltran

Date: July 16

Subject: Your Inquiry – B11932013

 

Dear Mr. Carelli,

 

Thank you for being a valued member of the Madera Hotels Member Rewards program. We appreciate you choosing Madera for your business conferences and personal trips. I looked into your request, and it seems that you are correct; we did not credit your account with the bonus points for your stay. Instead, we sent the restaurant gift card to your business address. I apologize for this mistake and will credit your account right away. Also, to compensate for our mistake, I will double the offer.

 

Sincerely,

 

Oliver Beltran

Senior Manager, Customer Support

Madera Hotels

196.
Why most likely did Mr. Carelli receive the postcard?
A. He frequently reserves rooms at Madera Hotels.
B. He rented a vehicle in May.
C. He last visited a Madera Hotel in New York.
D. He enjoys eating in hotel restaurants.

Part 7

Câu hỏi

Questions 196-200 refer to the following postcard, form, and e-mail.

 

Madera Hotels Member Rewards

**April Specials**

Make a reservation by April 30 for a three-night or longer stay at any of our hotels between April 1 and August 31, and receive a choice of:

 

(1) 20 points per dollar spent + 500 bonus points

(2) $50 restaurant gift card for use at any Madera Hotel restaurants

(3) 40% discount off spa services during your stay

(4) A discount on a car rental booked at the same time as your stay

 

We appreciate our frequent customers and thank you for continuing to choose Madera Hotels.

 

 

Mr. Brian Carelli 

815 Irving St. 

New York, NY 10005

http://www.maderahotels/customersupport/form.com

 

Madera Hotels Member Rewards customer Support:

 

Please complete this form with as much detail as possible so that we can better assist you.

 

Today’s Date: July 14

 

 

Property Name: The Grand Madera     Reservation Number: XWQ43R2

 

Location: (select one)      Denver    X  Los Angeles         New York          Washington, DC

 

 

Hotel Stay Start Date: May 12

 

 

Name: Brian Carelli

 

 

Membership Number: B11932013

 

 

Email: [email protected]

 

 

Phone Number: 555-0101

 

Comments/Concerns:

 

I recently took advantage of your April Specials when I booked a stay at the Los Angeles Grand Madera for May. I requested the bonus points offer when I made my reservation online, but when I received my June Member Rewards statement, I noticed that the points had not been applied to my account. Please let me know if I will still receive the bonus points. Thank you.

To: Brian Carelli

From: Oliver Beltran

Date: July 16

Subject: Your Inquiry – B11932013

 

Dear Mr. Carelli,

 

Thank you for being a valued member of the Madera Hotels Member Rewards program. We appreciate you choosing Madera for your business conferences and personal trips. I looked into your request, and it seems that you are correct; we did not credit your account with the bonus points for your stay. Instead, we sent the restaurant gift card to your business address. I apologize for this mistake and will credit your account right away. Also, to compensate for our mistake, I will double the offer.

 

Sincerely,

 

Oliver Beltran

Senior Manager, Customer Support

Madera Hotels

197.
What is likely true about Mr. Carelli’s hotel stay?
A. It was for a conference.
B. It included a spa visit.
C. It was at least three nights long.
D. It was paid for in advance.

Part 7

Câu hỏi

Questions 196-200 refer to the following postcard, form, and e-mail.

 

Madera Hotels Member Rewards

**April Specials**

Make a reservation by April 30 for a three-night or longer stay at any of our hotels between April 1 and August 31, and receive a choice of:

 

(1) 20 points per dollar spent + 500 bonus points

(2) $50 restaurant gift card for use at any Madera Hotel restaurants

(3) 40% discount off spa services during your stay

(4) A discount on a car rental booked at the same time as your stay

 

We appreciate our frequent customers and thank you for continuing to choose Madera Hotels.

 

 

Mr. Brian Carelli 

815 Irving St. 

New York, NY 10005

http://www.maderahotels/customersupport/form.com

 

Madera Hotels Member Rewards customer Support:

 

Please complete this form with as much detail as possible so that we can better assist you.

 

Today’s Date: July 14

 

 

Property Name: The Grand Madera     Reservation Number: XWQ43R2

 

Location: (select one)      Denver    X  Los Angeles         New York          Washington, DC

 

 

Hotel Stay Start Date: May 12

 

 

Name: Brian Carelli

 

 

Membership Number: B11932013

 

 

Email: [email protected]

 

 

Phone Number: 555-0101

 

Comments/Concerns:

 

I recently took advantage of your April Specials when I booked a stay at the Los Angeles Grand Madera for May. I requested the bonus points offer when I made my reservation online, but when I received my June Member Rewards statement, I noticed that the points had not been applied to my account. Please let me know if I will still receive the bonus points. Thank you.

To: Brian Carelli

From: Oliver Beltran

Date: July 16

Subject: Your Inquiry – B11932013

 

Dear Mr. Carelli,

 

Thank you for being a valued member of the Madera Hotels Member Rewards program. We appreciate you choosing Madera for your business conferences and personal trips. I looked into your request, and it seems that you are correct; we did not credit your account with the bonus points for your stay. Instead, we sent the restaurant gift card to your business address. I apologize for this mistake and will credit your account right away. Also, to compensate for our mistake, I will double the offer.

 

Sincerely,

 

Oliver Beltran

Senior Manager, Customer Support

Madera Hotels

198.
According to the form, when did Mr. Carelli report an issue with his account?
A. On April 1
B. On May 12
C. On June 30
D. On July 14

Part 7

Câu hỏi

Questions 196-200 refer to the following postcard, form, and e-mail.

 

Madera Hotels Member Rewards

**April Specials**

Make a reservation by April 30 for a three-night or longer stay at any of our hotels between April 1 and August 31, and receive a choice of:

 

(1) 20 points per dollar spent + 500 bonus points

(2) $50 restaurant gift card for use at any Madera Hotel restaurants

(3) 40% discount off spa services during your stay

(4) A discount on a car rental booked at the same time as your stay

 

We appreciate our frequent customers and thank you for continuing to choose Madera Hotels.

 

 

Mr. Brian Carelli 

815 Irving St. 

New York, NY 10005

http://www.maderahotels/customersupport/form.com

 

Madera Hotels Member Rewards customer Support:

 

Please complete this form with as much detail as possible so that we can better assist you.

 

Today’s Date: July 14

 

 

Property Name: The Grand Madera     Reservation Number: XWQ43R2

 

Location: (select one)      Denver    X  Los Angeles         New York          Washington, DC

 

 

Hotel Stay Start Date: May 12

 

 

Name: Brian Carelli

 

 

Membership Number: B11932013

 

 

Email: [email protected]

 

 

Phone Number: 555-0101

 

Comments/Concerns:

 

I recently took advantage of your April Specials when I booked a stay at the Los Angeles Grand Madera for May. I requested the bonus points offer when I made my reservation online, but when I received my June Member Rewards statement, I noticed that the points had not been applied to my account. Please let me know if I will still receive the bonus points. Thank you.

To: Brian Carelli

From: Oliver Beltran

Date: July 16

Subject: Your Inquiry – B11932013

 

Dear Mr. Carelli,

 

Thank you for being a valued member of the Madera Hotels Member Rewards program. We appreciate you choosing Madera for your business conferences and personal trips. I looked into your request, and it seems that you are correct; we did not credit your account with the bonus points for your stay. Instead, we sent the restaurant gift card to your business address. I apologize for this mistake and will credit your account right away. Also, to compensate for our mistake, I will double the offer.

 

Sincerely,

 

Oliver Beltran

Senior Manager, Customer Support

Madera Hotels

199.
What special April reward did Mr. Carelli mistakenly receive?
A. One
B. Two
C. Three
D. Four

Part 7

Câu hỏi

Questions 196-200 refer to the following postcard, form, and e-mail.

 

Madera Hotels Member Rewards

**April Specials**

Make a reservation by April 30 for a three-night or longer stay at any of our hotels between April 1 and August 31, and receive a choice of:

 

(1) 20 points per dollar spent + 500 bonus points

(2) $50 restaurant gift card for use at any Madera Hotel restaurants

(3) 40% discount off spa services during your stay

(4) A discount on a car rental booked at the same time as your stay

 

We appreciate our frequent customers and thank you for continuing to choose Madera Hotels.

 

 

Mr. Brian Carelli 

815 Irving St. 

New York, NY 10005

http://www.maderahotels/customersupport/form.com

 

Madera Hotels Member Rewards customer Support:

 

Please complete this form with as much detail as possible so that we can better assist you.

 

Today’s Date: July 14

 

 

Property Name: The Grand Madera     Reservation Number: XWQ43R2

 

Location: (select one)      Denver    X  Los Angeles         New York          Washington, DC

 

 

Hotel Stay Start Date: May 12

 

 

Name: Brian Carelli

 

 

Membership Number: B11932013

 

 

Email: [email protected]

 

 

Phone Number: 555-0101

 

Comments/Concerns:

 

I recently took advantage of your April Specials when I booked a stay at the Los Angeles Grand Madera for May. I requested the bonus points offer when I made my reservation online, but when I received my June Member Rewards statement, I noticed that the points had not been applied to my account. Please let me know if I will still receive the bonus points. Thank you.

To: Brian Carelli

From: Oliver Beltran

Date: July 16

Subject: Your Inquiry – B11932013

 

Dear Mr. Carelli,

 

Thank you for being a valued member of the Madera Hotels Member Rewards program. We appreciate you choosing Madera for your business conferences and personal trips. I looked into your request, and it seems that you are correct; we did not credit your account with the bonus points for your stay. Instead, we sent the restaurant gift card to your business address. I apologize for this mistake and will credit your account right away. Also, to compensate for our mistake, I will double the offer.

 

Sincerely,

 

Oliver Beltran

Senior Manager, Customer Support

Madera Hotels

200.
What does Mr. Beltran offer to do?
A. Upgrade a membership
B. Change a reservation
C. Give additional bonus points
D. Schedule a business conference

Thời gian làm bài thi:

Cấu trúc đề thi

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listening

Part 1
6 câu

LISTENING TEST

In the Listening test, you will be asked to demonstrate how well you understand spoken English. The entire Listening test will last approximately 45 minutes. There are four parts, and directions are given for each part. You must mark your answers on the separate answer sheet. Do not write your answers in your test book. PART 1: Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time. Statement (C), “They’re sitting at a table,” is the bust description of the picture, so you should select answer (C) and mark it on your answer sheet.
Part 2
25 câu
Part 3
39 câu
Part 4
30 câu

reading

Part 5
30 câu
Part 6
16 câu
Part 7
54 câu
Bắt đầu

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