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Bộ đề 23 - Test 7

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Câu tiếp 

Part 1

Câu hỏi

bd23-1-2519
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
1.
A.
B.
C.
D.

Part 1

Câu hỏi

bd23-2-9817
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
2.
A.
B.
C.
D.

Part 1

Câu hỏi

bd23-3-6103
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
3.
A.
B.
C.
D.

Part 1

Câu hỏi

bd23-4-8640
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
4.
A.
B.
C.
D.

Part 1

Câu hỏi

bd23-5-9318
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
5.
A.
B.
C.
D.

Part 1

Câu hỏi

bd23-6-3159
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
6.
A.
B.
C.
D.

Part 2

Câu hỏi

bd23-7-3071
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
7.
A.
B.
C.

Part 2

Câu hỏi

bd23-8-4025
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
8.
A.
B.
C.

Part 2

Câu hỏi

bd23-9-3031
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
9.
A.
B.
C.

Part 2

Câu hỏi

bd23-10-9821
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
10.
A.
B.
C.

Part 2

Câu hỏi

bd23-11-290
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
11.
A.
B.
C.

Part 2

Câu hỏi

bd23-12-7263
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
12.
A.
B.
C.

Part 2

Câu hỏi

bd23-13-5141
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
13.
A.
B.
C.

Part 2

Câu hỏi

bd23-14-8131
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
14.
A.
B.
C.

Part 2

Câu hỏi

bd23-15-8537
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
15.
A.
B.
C.

Part 2

Câu hỏi

bd23-16-4025
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
16.
A.
B.
C.

Part 2

Câu hỏi

bd23-17-3573
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
17.
A.
B.
C.

Part 2

Câu hỏi

bd23-18-7464
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
18.
A.
B.
C.

Part 2

Câu hỏi

bd23-19-97
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
19.
A.
B.
C.

Part 2

Câu hỏi

bd23-20-348
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
20.
A.
B.
C.

Part 2

Câu hỏi

bd23-21-7602
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
21.
A.
B.
C.

Part 2

Câu hỏi

bd23-22-5539
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
22.
A.
B.
C.

Part 2

Câu hỏi

bd23-23-2653
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
23.
A.
B.
C.

Part 2

Câu hỏi

bd23-24-7697
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
24.
A.
B.
C.

Part 2

Câu hỏi

bd23-25-4547
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
25.
A.
B.
C.

Part 2

Câu hỏi

bd23-26-4651
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
26.
A.
B.
C.

Part 2

Câu hỏi

bd23-27-1989
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
27.
A.
B.
C.

Part 2

Câu hỏi

bd23-28-4299
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
28.
A.
B.
C.

Part 2

Câu hỏi

bd23-29-8351
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
29.
A.
B.
C.

Part 2

Câu hỏi

bd23-30-7738
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
30.
A.
B.
C.

Part 2

Câu hỏi

bd23-31-4003
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
31.
A.
B.
C.

Part 3

Câu hỏi

bd23-32-34-6686.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
32.
What is the woman preparing to do?
A. Conduct an inspection
B. Film a cooking demonstration
C. Offer some product samples
D. Make a purchase

Part 3

Câu hỏi

bd23-32-34-6686.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
33.
Where is the conversation most likely taking place?
A. At a restaurant
B. At a factory
C. At an organic farm
D. At a grocery store

Part 3

Câu hỏi

bd23-32-34-6686.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
34.
What does the man offer to help with?
A. Scheduling an interview
B. Mixing some ingredients
C. Carrying some supplies
D. Assembling some equipment

Part 3

Câu hỏi

bd23-35-37-2581.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
35.
Who most likely is the man?
A. A bank teller
B. A librarian
C. A mail carrier
D. A truck driver

Part 3

Câu hỏi

bd23-35-37-2581.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
36.
What does the woman ask about?
A. A method of payment
B. A type of delivery service
C. A way to fill out a form
D. A schedule change

Part 3

Câu hỏi

bd23-35-37-2581.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
37.
What does the man say he will do?
A. Look up some information
B. Print a document
C. Check on a machine
D. Update an account

Part 3

Câu hỏi

bd23-38-40-3436.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
38.
What does the woman say she has finished doing?
A. Organizing a luncheon
B. Preparing some materials
C. Submitting a purchase order
D. Reviewing some résumés

Part 3

Câu hỏi

bd23-38-40-3436.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
39.
Why was a change made at the last minute?
A. An area is too noisy.
B. Some participants are delayed.
C. A room was already taken.
D. Some revisions were requested.

Part 3

Câu hỏi

bd23-38-40-3436.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
40.
What is the woman concerned about?
A. The security of an Internet connection
B. The amount of approved funding
C. The feedback from some colleagues
D. The availability of some equipment

Part 3

Câu hỏi

bd23-41-43-9733.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
41.
What problem do the speakers discuss?
A. A parking garage is full.
B. A street is closed.
C. Some equipment is broken.
D. Some items are damaged.

Part 3

Câu hỏi

bd23-41-43-9733.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
42.
What does the man say customers will have to do?
A. Visit an online store
B. Present a receipt
C. Park in a different area
D. Schedule a delivery

Part 3

Câu hỏi

bd23-41-43-9733.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
43.
What will the woman do next?
A. Cancel her plans for the weekend
B. Close the shop early
C. Drive slowly
D. Post an update on social media

Part 3

Câu hỏi

bd23-44-46-3376.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
44.
Where do the speakers most likely work?
A. At a nature preserve
B. At a vegetable farm
C. At a garden supply store
D. At a construction site

Part 3

Câu hỏi

bd23-44-46-3376.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
45.
What will the speakers do with some samples?
A. Display them in a window
B. Send them to a laboratory
C. Distribute them to customers
D. Donate them to a university

Part 3

Câu hỏi

bd23-44-46-3376.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
46.
What does the woman volunteer to do?
A. Lead a training session
B. Take some photographs
C. Order some supplies
D. Organize a tour

Part 3

Câu hỏi

bd23-47-49-7268.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
47.
Who are the speakers?
A. Executive assistants
B. Maintenance supervisors
C. Postal workers
D. Food delivery drivers

Part 3

Câu hỏi

bd23-47-49-7268.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
48.
What was announced in a flyer?
A. Some computer software will be replaced.
B. A building will be sold.
C. A route will be added.
D. Some vehicles will be replaced.

Part 3

Câu hỏi

bd23-47-49-7268.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
49.
What is the man concerned about?
A. How long a battery will last
B. How expensive a purchase will be
C. How accurate a weather forecast is
D. How current a training program is

Part 3

Câu hỏi

bd23-50-52-7398.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
50.
What does Ms. Park ask the man to do?
A. Assist a new employee
B. Book an event
C. Meet with a vendor
D. Prepare a presentation

Part 3

Câu hỏi

bd23-50-52-7398.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
51.
Where does the conversation most likely take place?
A. At a museum
B. At a technology firm
C. At an airport
D. At a hotel

Part 3

Câu hỏi

bd23-50-52-7398.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
52.
What will the man do next?
A. Provide some feedback
B. Check a calendar
C. Demonstrate a computer program
D. Help a coworker find some supplies

Part 3

Câu hỏi

bd23-53-55-7618.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
53.
What do the speakers find surprising about a restaurant?
A. Its prices
B. Its popularity
C. Its menu options
D. Its decor

Part 3

Câu hỏi

bd23-53-55-7618.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
54.
Why are the speakers in a hurry?
A. They need to catch a train.
B. They will be conducting an interview.
C. They will be leading a training session.
D. A business is about to close.

Part 3

Câu hỏi

bd23-53-55-7618.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
55.
What will the speakers most likely do next?
A. Go to another restaurant
B. Try a free sample
C. Order food to go
D. Pay a bill

Part 3

Câu hỏi

bd23-56-58-1341.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
56.
Where do the speakers most likely work?
A. At a sporting goods store
B. At a campground
C. At a footwear factory
D. At a fitness center

Part 3

Câu hỏi

bd23-56-58-1341.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
57.
Why does the man say, "this is a densely populated area"?
A. To complain that traffic is heavy
B. To suggest changes in regulations
C. To explain a decision
D. To request a review of property values

Part 3

Câu hỏi

bd23-56-58-1341.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
58.
What does the woman think a business should do?
A. Hire more employees
B. Place a large order
C. Revise an employee handbook
D. Advertise on social media

Part 3

Câu hỏi

bd23-59-61-5028.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
59.
What is the conversation about?
A. Organizing an event
B. Preparing for a renovation
C. Updating some software
D. Selecting a caterer

Part 3

Câu hỏi

bd23-59-61-5028.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
60.
What does the woman imply when she says, "Nearly a third of our staff will be participating remotely"?
A. Travel expenses should be refunded.
B. Some workers may feel excluded.
C. A venue is not the correct size.
D. A workshop should be postponed.

Part 3

Câu hỏi

bd23-59-61-5028.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
61.
What will the woman do next?
A. Review an agenda
B. Reserve an event space
C. Research some online activities
D. Check a budget

Part 3

Câu hỏi

bd23-62-64-8175.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

62.
Look at the graphic. Which floor will the man visit?
A. Floor 1
B. Floor 2
C. Floor 3
D. Floor 4

Part 3

Câu hỏi

bd23-62-64-8175.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

63.
Why is the man calling the store?
A. To complain about receiving a faulty product
B. To point out an error in an invoice
C. To ask about seeing some merchandise
D. To request delivery of a catalog

Part 3

Câu hỏi

bd23-62-64-8175.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

64.
What does the woman assure the man about?
A. An online payment system is secure.
B. A building is wheelchair accessible.
C. A product is eligible for a refund.
D. A food court is open daily.

Part 3

Câu hỏi

bd23-65-67-4895.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

65.
Why does the woman need to go to Kyoto?
A. To attend a conference
B. To sign a contract
C. To find investors
D. To report on a project

Part 3

Câu hỏi

bd23-65-67-4895.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

66.
Look at the graphic. What time will the woman depart for Kyoto?
A. At 6:02 A.M.
B. At 8:15 A.M.
C. At 9:07 A.M.
D. At 10:20 A.M.

Part 3

Câu hỏi

bd23-65-67-4895.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

67.
What does the man say he will do?
A. Drive the woman to the airport
B. Reserve a hotel
C. E-mail some information
D. Print out a boarding pass

Part 3

Câu hỏi

bd23-68-70-30.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

68.
Who most likely are the speakers?
A. Architects
B. Government officials
C. News reporters
D. Contractors

Part 3

Câu hỏi

bd23-68-70-30.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

69.
What does the woman say she had access to?
A. Uniform designs
B. Sporting event tickets
C. A company vehicle
D. Bid proposals

Part 3

Câu hỏi

bd23-68-70-30.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

70.
Look at the graphic. According to the woman, where will a stadium most likely be located?
A. At site A
B. At site B
C. At site C
D. At site D

Part 4

Câu hỏi

bd23-71-73-829.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
71.
What is being advertised?
A. An accounting firm
B. A real estate office
C. A trucking company
D. A community college

Part 4

Câu hỏi

bd23-71-73-829.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
72.
What happened last month?
A. A Web site was launched.
B. A company merger was finalized.
C. A new location was opened.
D. A new director was hired.

Part 4

Câu hỏi

bd23-71-73-829.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
73.
What are the listeners invited to do?
A. Join an online group
B. Participate in a study
C. Attend a workshop
D. Submit an application

Part 4

Câu hỏi

bd23-74-76-2641.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
74.
What is scheduled for April 16?
A. An awards banquet
B. A software demonstration
C. A company celebration
D. A national holiday

Part 4

Câu hỏi

bd23-74-76-2641.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
75.
What does the speaker thank Sung-Hee for doing?
A. Presenting her research
B. Approving a budget
C. E-mailing an agenda
D. Reserving some space

Part 4

Câu hỏi

bd23-74-76-2641.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
76.
Why does the speaker say, "Everyone has my e-mail address"?
A. To discourage the listeners from calling his phone
B. To complain that he receives too many e-mails
C. To explain how he learned about an opportunity
D. To encourage the listeners to make suggestions

Part 4

Câu hỏi

bd23-77-79-2020.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
77.
Why is the speaker calling?
A. To obtain a copy of his medical records
B. To express interest in a job
C. To complain about a service
D. To request an appointment

Part 4

Câu hỏi

bd23-77-79-2020.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
78.
What event did the speaker recently participate in?
A. An art festival
B. An athletic competition
C. A career fair
D. A walking tour

Part 4

Câu hỏi

bd23-77-79-2020.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
79.
What does the speaker say he will be doing this morning?
A. Picking up supplies
B. Holding interviews
C. Giving a demonstration
D. Touring a facility

Part 4

Câu hỏi

bd23-80-82-3781.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
80.
What does the listener produce?
A. Furniture
B. Electronics
C. Food
D. Vehicles

Part 4

Câu hỏi

bd23-80-82-3781.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
81.
What does the speaker say he will send the listener?
A. A contract
B. A delivery schedule
C. Some display ideas
D. Some coupons

Part 4

Câu hỏi

bd23-80-82-3781.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
82.
What does the speaker recommend doing?
A. Lowering a price
B. Advertising in a newspaper
C. Developing new flavors
D. Sending plenty of inventory

Part 4

Câu hỏi

bd23-83-85-4365.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
83.
What type of product has the team developed?
A. A robot for household tasks
B. A mobile application for weather updates
C. A satellite dish for Internet access
D. A smartwatch for fitness tracking

Part 4

Câu hỏi

bd23-83-85-4365.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
84.
What has caused a problem for some users?
A. Limited screen options
B. A short battery life
C. Unclear instructions
D. Poor weather conditions

Part 4

Câu hỏi

bd23-83-85-4365.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
85.
What will the listeners most likely do next?
A. Take a break
B. Work in small groups
C. Visit a production facility
D. Take some measurements

Part 4

Câu hỏi

bd23-86-88-8289.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
86.
Why does the speaker say, "Unfortunately, some of the microphones aren't working"?
A. To suggest purchasing new equipment
B. To recommend changing a venue
C. To ask the listeners to remain silent
D. To apologize for a delay

Part 4

Câu hỏi

bd23-86-88-8289.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
87.
What are the listeners invited to do?
A. Upgrade their tickets
B. Become volunteers
C. Participate in a contest
D. Ask the performers some questions

Part 4

Câu hỏi

bd23-86-88-8289.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
88.
Where does the speaker say some information can be found?
A. On a posted sign
B. At the box office
C. In a program booklet
D. On a Web site

Part 4

Câu hỏi

bd23-89-91-2702.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
89.
What is the focus of the training?
A. Using some software
B. Processing customer complaints
C. Securing sensitive documents
D. Creating advertisements

Part 4

Câu hỏi

bd23-89-91-2702.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
90.
Where do the listeners most likely work?
A. At a conference center
B. At a factory
C. At a warehouse
D. At a department store

Part 4

Câu hỏi

bd23-89-91-2702.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
91.
What does the speaker ask the listeners to do?
A. Create an account
B. Open a manual
C. Fill out a form
D. Take out an electronic device

Part 4

Câu hỏi

bd23-92-94-7490.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
92.
What is the topic of the talk?
A. Customer satisfaction
B. Career development
C. Energy efficiency
D. Time management

Part 4

Câu hỏi

bd23-92-94-7490.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
93.
Why does the speaker say, "There's a lot of combined knowledge at this meeting"?
A. To encourage participation
B. To indicate an agenda change
C. To stress the importance of leadership
D. To correct a misconception

Part 4

Câu hỏi

bd23-92-94-7490.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
94.
What does the speaker say will happen after the talk?
A. Refreshments will be served.
B. Payment will be collected.
C. A group photograph will be taken.
D. A recording will be shared.

Part 4

Câu hỏi

bd23-95-97-449.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

95.
Who most likely are the listeners?
A. Warehouse supervisors
B. Construction workers
C. Safety inspectors
D. Truck drivers

Part 4

Câu hỏi

bd23-95-97-449.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

96.
What does the speaker remind Yasushi to do?
A. Park in a different location
B. Follow a checklist
C. Contact a customer
D. Check a schedule

Part 4

Câu hỏi

bd23-95-97-449.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

97.
Look at the graphic. Which load length is the speaker concerned about?
A. 10 meters
B. 13 meters
C. 20 meters
D. 25 meters

Part 4

Câu hỏi

bd23-98-100-4316.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

98.
What will begin at 10 A.M. on Saturday?
A. A holiday parade
B. A bicycle race
C. A new bus route
D. Some road construction

Part 4

Câu hỏi

bd23-98-100-4316.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

99.
Look at the graphic. Which road will be excluded?
A. Oak Street
B. Lake Drive
C. Curtis Avenue
D. Broad Street

Part 4

Câu hỏi

bd23-98-100-4316.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

100.
What will the listeners hear after a commercial break?
A. A financial report
B. A weather forecast
C. An interview with a government official
D. A live musical performance

Part 5

Câu hỏi

101.
Passengers must keep ------- boarding passes and luggage with them at all times.
A. their
B. his
C. my
D. our

Part 5

Câu hỏi

102.
The company's policy allows business travel by ------- train and airplane.
A. both
B. either
C. further
D. hardly

Part 5

Câu hỏi

103.
The production technicians are ------- for maintaining our factory equipment.
A. responsibly
B. responsible
C. responsibility
D. responsibilities

Part 5

Câu hỏi

104.
The team found Ms. Dietrich's advice on managing office staff to be especially -------.
A. helpful
B. thankful
C. regular
D. extra

Part 5

Câu hỏi

105.
The film crew ------- in Namibia earlier this week to prepare for the promotional tourism campaign.
A. to arrive
B. having arrived
C. arrived
D. arriving

Part 5

Câu hỏi

106.
The committee expects to be finished with the negotiations ------- 4:00 P.M.
A. over
B. until
C. on
D. by

Part 5

Câu hỏi

107.
United Medical Board is an ------- panel of physicians that makes recommendations for hospital improvements.
A. expertise
B. expert
C. expertness
D. expertly

Part 5

Câu hỏi

108.
Digital payments are ------- accepted at all Southern Coach bus stations.
A. tightly
B. far
C. after
D. now

Part 5

Câu hỏi

109.
The fund-raising event for the library was successful, ------- the author's reading was canceled.
A. seldom
B. though
C. rarely
D. secondly

Part 5

Câu hỏi

110.
To ------- the status of your delivery, select the Track Order option in the drop-down menu.
A. place
B. want
C. check
D. look

Part 5

Câu hỏi

111.
Our project-based mentoring approach enables executives with limited time ------- junior staff.
A. to counsel
B. should counsel
C. counseling
D. counseled

Part 5

Câu hỏi

112.
Mr. Yerkes is updating our quarterly sales ------- after receiving the final report from the Boston office.
A. measures
B. grounds
C. instructions
D. figures

Part 5

Câu hỏi

113.
------- up your desk with beautiful paper products from Norimi Stationery.
A. Brightens
B. Brighten
C. Brightened
D. Brightening

Part 5

Câu hỏi

114.
Ultitemp, an application that allows users to ------- room temperature remotely, is currently available only in Asia.
A. control
B. impose
C. announce
D. encourage

Part 5

Câu hỏi

115.
------- the cost of travel, the cost of attending the conference is reasonable.
A. Along
B. Even if
C. Aside from
D. Because

Part 5

Câu hỏi

116.
Customers are ------- anticipating the latest model pickup truck from Askio Automobiles.
A. eagerly
B. sharply
C. voluntarily
D. rapidly

Part 5

Câu hỏi

117.
Once you have Mr. Garcia's -------, please post the job listing to the usual Web sites.
A. approve
B. approves
C. approval
D. approving

Part 5

Câu hỏi

118.
Dabby's Restaurant broadened its customer base by making ------- changes to its menu.
A. extensive
B. precious
C. commercial
D. accurate

Part 5

Câu hỏi

119.
The redesigned intersection ------- shortens the street-crossing distance for pedestrians, making it safer.
A. effectively
B. effects
C. effective
D. effected

Part 5

Câu hỏi

120.
Workshop attendees are asked to ------- from asking questions until the end of the formal presentation.
A. refrain
B. forbid
C. retreat
D. hesitate

Part 5

Câu hỏi

121.
The Tamano Foundation accepts grant ------- related to a wide range of scientific research.
A. proposes
B. proposed
C. proposals
D. proposing

Part 5

Câu hỏi

122.
Gateway Electronics will cancel any orders that have not been picked up ------- five days.
A. about
B. during
C. within
D. from

Part 5

Câu hỏi

123.
------- who arrives at the company parking garage after 10:00 A.M. must contact security for an access code.
A. Each
B. Those
C. Everything
D. Anyone

Part 5

Câu hỏi

124.
To get to the conference room, turn left ------- after passing the employee cafeteria.
A. immediately
B. recently
C. originally
D. lately

Part 5

Câu hỏi

125.
The wellness ------- at Trayer Media Group directly led to greater employee satisfaction with the company.
A. initiate
B. initiator
C. initiated
D. initiative

Part 5

Câu hỏi

126.
We will keep producing our signature shoe designs ------- there is demand for them.
A. or else
B. as long as
C. as well as
D. in between

Part 5

Câu hỏi

127.
Regular applications of fertilizer improve seedling health and ------- enhance the growth of leafy vegetables.
A. drama
B. dramatic
C. dramatically
D. dramatize

Part 5

Câu hỏi

128.
Wantner Manufacturing received this year's Top Employer Award in ------- of its people-centered workplace environment.
A. service
B. accordance
C. recognition
D. dedication

Part 5

Câu hỏi

129.
The editor noted some ------- content and marked the text to be deleted.
A. repetition
B. repetitious
C. repetitiously
D. repetitiousness

Part 5

Câu hỏi

130.
Bay City Zoo members get ------- access to members-only activities, such as after-hours guided tours.
A. exclusive
B. unknown
C. creative
D. previous

Part 6

Câu hỏi

Questions 131-134 refer to the following e-mail.

To: Naomi Richter

From: Watanu Sakamoto

Date: 23 November

Subject: Follow-up

Attachment: Logistics coordinator description

Dear Ms. Richter,

Thank you for coming to our office to interview for the assistant import manager position last week. We were impressed with your credentials and enthusiasm. 131. we are moving ahead with another candidate, we would like to offer you a different position that just became available: logistics coordinator.

132. The attached document contains the detailed job description and pay rate. This 133. has not yet been posted publicly. If you are 134., please let me know by the end of this week.

Sincerely,

Watanu Sakamoto

Human Resource Manager, RHN Imports

Questions 131-134 refer to the following e-mail.

To: Naomi Richter

From: Watanu Sakamoto

Date: 23 November

Subject: Follow-up

Attachment: Logistics coordinator description

Dear Ms. Richter,

Thank you for coming to our office to interview for the assistant import manager position last week. We were impressed with your credentials and enthusiasm. 131. we are moving ahead with another candidate, we would like to offer you a different position that just became available: logistics coordinator.

132. The attached document contains the detailed job description and pay rate. This 133. has not yet been posted publicly. If you are 134., please let me know by the end of this week.

Sincerely,

Watanu Sakamoto

Human Resource Manager, RHN Imports

131.
A. Rather
B. Although
C. Similarly
D. Consequently

Part 6

Câu hỏi

Questions 131-134 refer to the following e-mail.

To: Naomi Richter

From: Watanu Sakamoto

Date: 23 November

Subject: Follow-up

Attachment: Logistics coordinator description

Dear Ms. Richter,

Thank you for coming to our office to interview for the assistant import manager position last week. We were impressed with your credentials and enthusiasm. 131. we are moving ahead with another candidate, we would like to offer you a different position that just became available: logistics coordinator.

132. The attached document contains the detailed job description and pay rate. This 133. has not yet been posted publicly. If you are 134., please let me know by the end of this week.

Sincerely,

Watanu Sakamoto

Human Resource Manager, RHN Imports

Questions 131-134 refer to the following e-mail.

To: Naomi Richter

From: Watanu Sakamoto

Date: 23 November

Subject: Follow-up

Attachment: Logistics coordinator description

Dear Ms. Richter,

Thank you for coming to our office to interview for the assistant import manager position last week. We were impressed with your credentials and enthusiasm. 131. we are moving ahead with another candidate, we would like to offer you a different position that just became available: logistics coordinator.

132. The attached document contains the detailed job description and pay rate. This 133. has not yet been posted publicly. If you are 134., please let me know by the end of this week.

Sincerely,

Watanu Sakamoto

Human Resource Manager, RHN Imports

132.
A. There are several other internal applicants.
B. Unfortunately, the position is no longer available.
C. My assistant will schedule your second interview.
D. Your experience and skill set make you a great fit.

Part 6

Câu hỏi

Questions 131-134 refer to the following e-mail.

To: Naomi Richter

From: Watanu Sakamoto

Date: 23 November

Subject: Follow-up

Attachment: Logistics coordinator description

Dear Ms. Richter,

Thank you for coming to our office to interview for the assistant import manager position last week. We were impressed with your credentials and enthusiasm. 131. we are moving ahead with another candidate, we would like to offer you a different position that just became available: logistics coordinator.

132. The attached document contains the detailed job description and pay rate. This 133. has not yet been posted publicly. If you are 134., please let me know by the end of this week.

Sincerely,

Watanu Sakamoto

Human Resource Manager, RHN Imports

Questions 131-134 refer to the following e-mail.

To: Naomi Richter

From: Watanu Sakamoto

Date: 23 November

Subject: Follow-up

Attachment: Logistics coordinator description

Dear Ms. Richter,

Thank you for coming to our office to interview for the assistant import manager position last week. We were impressed with your credentials and enthusiasm. 131. we are moving ahead with another candidate, we would like to offer you a different position that just became available: logistics coordinator.

132. The attached document contains the detailed job description and pay rate. This 133. has not yet been posted publicly. If you are 134., please let me know by the end of this week.

Sincerely,

Watanu Sakamoto

Human Resource Manager, RHN Imports

133.
A. opportunity
B. authorization
C. application
D. capacity

Part 6

Câu hỏi

Questions 131-134 refer to the following e-mail.

To: Naomi Richter

From: Watanu Sakamoto

Date: 23 November

Subject: Follow-up

Attachment: Logistics coordinator description

Dear Ms. Richter,

Thank you for coming to our office to interview for the assistant import manager position last week. We were impressed with your credentials and enthusiasm. 131. we are moving ahead with another candidate, we would like to offer you a different position that just became available: logistics coordinator.

132. The attached document contains the detailed job description and pay rate. This 133. has not yet been posted publicly. If you are 134., please let me know by the end of this week.

Sincerely,

Watanu Sakamoto

Human Resource Manager, RHN Imports

Questions 131-134 refer to the following e-mail.

To: Naomi Richter

From: Watanu Sakamoto

Date: 23 November

Subject: Follow-up

Attachment: Logistics coordinator description

Dear Ms. Richter,

Thank you for coming to our office to interview for the assistant import manager position last week. We were impressed with your credentials and enthusiasm. 131. we are moving ahead with another candidate, we would like to offer you a different position that just became available: logistics coordinator.

132. The attached document contains the detailed job description and pay rate. This 133. has not yet been posted publicly. If you are 134., please let me know by the end of this week.

Sincerely,

Watanu Sakamoto

Human Resource Manager, RHN Imports

134.
A. interest
B. interests
C. interested
D. interesting

Part 6

Câu hỏi

Questions 135-138 refer to the following notice.

The Oakville Horticulture Club 135. a plant sale on Saturday, 9 September. The sale will be held from 9:00 A.M. to 4:00 P.M. at the Oakville Community Centre at 478 Hill Avenue. There will be great deals on hanging baskets, grasses, and herbs. 136. We 137. have a delicious selection of fruits and vegetables available for purchase. Enjoy live talks and demonstrations 138. the day. For more information, visit the Oakville Horticulture Web site: www.oakvillehorticultureclub.co.uk/events.

135.
A. host
B. hosted
C. is hosting
D. has hosted

Part 6

Câu hỏi

Questions 135-138 refer to the following notice.

The Oakville Horticulture Club 135. a plant sale on Saturday, 9 September. The sale will be held from 9:00 A.M. to 4:00 P.M. at the Oakville Community Centre at 478 Hill Avenue. There will be great deals on hanging baskets, grasses, and herbs. 136. We 137. have a delicious selection of fruits and vegetables available for purchase. Enjoy live talks and demonstrations 138. the day. For more information, visit the Oakville Horticulture Web site: www.oakvillehorticultureclub.co.uk/events.

136.
A. Come early to get the best selection.
B. Plants help make your home beautiful.
C. Join the club for a discount on local garden tours.
D. The community center was just renovated.

Part 6

Câu hỏi

Questions 135-138 refer to the following notice.

The Oakville Horticulture Club 135. a plant sale on Saturday, 9 September. The sale will be held from 9:00 A.M. to 4:00 P.M. at the Oakville Community Centre at 478 Hill Avenue. There will be great deals on hanging baskets, grasses, and herbs. 136. We 137. have a delicious selection of fruits and vegetables available for purchase. Enjoy live talks and demonstrations 138. the day. For more information, visit the Oakville Horticulture Web site: www.oakvillehorticultureclub.co.uk/events.

137.
A. later
B. also
C. nearly
D. merely

Part 6

Câu hỏi

Questions 135-138 refer to the following notice.

The Oakville Horticulture Club 135. a plant sale on Saturday, 9 September. The sale will be held from 9:00 A.M. to 4:00 P.M. at the Oakville Community Centre at 478 Hill Avenue. There will be great deals on hanging baskets, grasses, and herbs. 136. We 137. have a delicious selection of fruits and vegetables available for purchase. Enjoy live talks and demonstrations 138. the day. For more information, visit the Oakville Horticulture Web site: www.oakvillehorticultureclub.co.uk/events.

138.
A. within
B. forward
C. following
D. throughout

Part 6

Câu hỏi

Questions 139-142 refer to the following letter.

July 2

Dear Mr. Arakaki:

I am writing to inform you of scheduled road maintenance on Briggs Avenue. Beginning on July 15, Briggs Avenue 139. reduced to one lane from Elm Street to Bay Road. 140. Although your 141. is not located in this section of Briggs Avenue, traffic on most of the street will move more slowly than usual while work is being performed. You may 142. consider advising your employees to take alternate routes to work during this time. The project is expected to be completed on or before October 22. Thank you for your cooperation and assistance.

Sincerely,

Amalia Villalobos

Director of Transportation

Enclosure

139.
A. was
B. will be
C. can be
D. has been

Part 6

Câu hỏi

Questions 139-142 refer to the following letter.

July 2

Dear Mr. Arakaki:

I am writing to inform you of scheduled road maintenance on Briggs Avenue. Beginning on July 15, Briggs Avenue 139. reduced to one lane from Elm Street to Bay Road. 140. Although your 141. is not located in this section of Briggs Avenue, traffic on most of the street will move more slowly than usual while work is being performed. You may 142. consider advising your employees to take alternate routes to work during this time. The project is expected to be completed on or before October 22. Thank you for your cooperation and assistance.

Sincerely,

Amalia Villalobos

Director of Transportation

Enclosure

140.
A. Briggs Avenue is only two miles away.
B. The event will take place on Elm Street.
C. Please refer to the enclosed map of the affected area.
D. However, all city services will close during this time.

Part 6

Câu hỏi

Questions 139-142 refer to the following letter.

July 2

Dear Mr. Arakaki:

I am writing to inform you of scheduled road maintenance on Briggs Avenue. Beginning on July 15, Briggs Avenue 139. reduced to one lane from Elm Street to Bay Road. 140. Although your 141. is not located in this section of Briggs Avenue, traffic on most of the street will move more slowly than usual while work is being performed. You may 142. consider advising your employees to take alternate routes to work during this time. The project is expected to be completed on or before October 22. Thank you for your cooperation and assistance.

Sincerely,

Amalia Villalobos

Director of Transportation

Enclosure

141.
A. mailbox
B. school
C. signage
D. business

Part 6

Câu hỏi

Questions 139-142 refer to the following letter.

July 2

Dear Mr. Arakaki:

I am writing to inform you of scheduled road maintenance on Briggs Avenue. Beginning on July 15, Briggs Avenue 139. reduced to one lane from Elm Street to Bay Road. 140. Although your 141. is not located in this section of Briggs Avenue, traffic on most of the street will move more slowly than usual while work is being performed. You may 142. consider advising your employees to take alternate routes to work during this time. The project is expected to be completed on or before October 22. Thank you for your cooperation and assistance.

Sincerely,

Amalia Villalobos

Director of Transportation

Enclosure

142.
A. fortunately
B. instead
C. likewise
D. therefore

Part 6

Câu hỏi

Questions 143-146 refer to the following article.

Franklin Planetarium to Move Downtown

(June 3)—After 48 years in its present location on Mayfield’s south side, the Franklin Planetarium is moving to a new home. Construction is underway on the downtown facility, part of a complex that includes the new Natural History Museum. Both 143. are expected to open to the public next September.

The current planetarium’s main attraction is a 300-seat theater, where visitors can view projections of stars and planets on the dome above. 144. a larger theater, the new planetarium will feature an upgraded digital projection system. 145. Visitors will be able 146

. the night sky more clearly and explore other planets and galaxies through new, interactive displays.

143.
A. trails
B. buildings
C. campuses
D. performances

Part 6

Câu hỏi

Questions 143-146 refer to the following article.

Franklin Planetarium to Move Downtown

(June 3)—After 48 years in its present location on Mayfield’s south side, the Franklin Planetarium is moving to a new home. Construction is underway on the downtown facility, part of a complex that includes the new Natural History Museum. Both 143. are expected to open to the public next September.

The current planetarium’s main attraction is a 300-seat theater, where visitors can view projections of stars and planets on the dome above. 144. a larger theater, the new planetarium will feature an upgraded digital projection system. 145. Visitors will be able 146

. the night sky more clearly and explore other planets and galaxies through new, interactive displays.

144.
A. In addition to
B. In particular
C. In agreement with
D. For instance

Part 6

Câu hỏi

Questions 143-146 refer to the following article.

Franklin Planetarium to Move Downtown

(June 3)—After 48 years in its present location on Mayfield’s south side, the Franklin Planetarium is moving to a new home. Construction is underway on the downtown facility, part of a complex that includes the new Natural History Museum. Both 143. are expected to open to the public next September.

The current planetarium’s main attraction is a 300-seat theater, where visitors can view projections of stars and planets on the dome above. 144. a larger theater, the new planetarium will feature an upgraded digital projection system. 145. Visitors will be able 146

. the night sky more clearly and explore other planets and galaxies through new, interactive displays.

145.
A. There are currently three other museums in the Mayfield area.
B. Attendance at the planetarium has been up in recent years.
C. Planning for the new planetarium began five years ago.
D. There will be room for three short-term exhibits as well.

Part 6

Câu hỏi

Questions 143-146 refer to the following article.

Franklin Planetarium to Move Downtown

(June 3)—After 48 years in its present location on Mayfield’s south side, the Franklin Planetarium is moving to a new home. Construction is underway on the downtown facility, part of a complex that includes the new Natural History Museum. Both 143. are expected to open to the public next September.

The current planetarium’s main attraction is a 300-seat theater, where visitors can view projections of stars and planets on the dome above. 144. a larger theater, the new planetarium will feature an upgraded digital projection system. 145. Visitors will be able 146

. the night sky more clearly and explore other planets and galaxies through new, interactive displays.

146.
A. to see
B. will see
C. who saw
D. by seeing

Part 7

Câu hỏi

Questions 147-148 refer to the following notice.

NOTICE

As part of our routine maintenance of Selino Apartments, all public areas of our building will be painted according to the following schedule:

  • Stairwells, first and second floors: 12 April
  • Hallways, first and second floors: 13 April
  • Stairwells, third and fourth floors: 14 April
  • Hallways, third and fourth floors: 15 April

The elevators will be available during this time. Please use caution, and do not touch any wet paint.

Management, Selino Apartments

147.
For whom is the notice most likely intended?
A. Painting contractors
B. Elevator repair workers
C. Graphic artists
D. Apartment residents

Part 7

Câu hỏi

Questions 147-148 refer to the following notice.

NOTICE

As part of our routine maintenance of Selino Apartments, all public areas of our building will be painted according to the following schedule:

  • Stairwells, first and second floors: 12 April
  • Hallways, first and second floors: 13 April
  • Stairwells, third and fourth floors: 14 April
  • Hallways, third and fourth floors: 15 April

The elevators will be available during this time. Please use caution, and do not touch any wet paint.

Management, Selino Apartments

148.
When will work on the stairwells of all floors most likely be completed?
A. On April 12
B. On April 13
C. On April 14
D. On April 15

Part 7

Câu hỏi

Questions 149-150 refer to the following coupon.

Jin-Hwa Grill

Serving the finest Korean cuisine in northern California for over 30 years

Come celebrate the reopening of our newly remodeled restaurant on Lakeside Drive! Purchase any two dinners and enjoy a complimentary appetizer platter during the entire month of May.

Valid only at Jin-Hwa Grill, 4104 Lakeside Drive, Oakland, CA. Coupon does not apply to takeout orders. Visit www.jin-hwagrill.com for a list of all our locations, hours of operation, and menus.

149.
How can people receive the benefit from the coupon?
A. By placing a takeout order
B. By spending a minimum amount of money
C. By ordering two meals
D. By attending the opening day celebration

Part 7

Câu hỏi

Questions 149-150 refer to the following coupon.

Jin-Hwa Grill

Serving the finest Korean cuisine in northern California for over 30 years

Come celebrate the reopening of our newly remodeled restaurant on Lakeside Drive! Purchase any two dinners and enjoy a complimentary appetizer platter during the entire month of May.

Valid only at Jin-Hwa Grill, 4104 Lakeside Drive, Oakland, CA. Coupon does not apply to takeout orders. Visit www.jin-hwagrill.com for a list of all our locations, hours of operation, and menus.

150.
What is mentioned about Jin-Hwa Grill?
A. It is celebrating an anniversary.
B. It has more than one location.
C. It recently began serving Korean food.
D. It has expanded its hours of operation

Part 7

Câu hỏi

Questions 151-152 refer to the following e-mail.

To: Bindu Gil <[email protected]>

From: Neela Balay <[email protected]>

Date: June 18

Subject: Follow-up

Dear Ms. Gil,

Regarding our telephone conversation earlier today, here in writing is the change I would like to make to Saturday’s delivery.

I am requesting that you now deliver the flowers to the Grand Dining Room at the Kaltan Hotel instead of the Saji Banquet Hall. I apologize for this last-minute switch, but the banquet hall manager contacted me just last night to inform me about an electrical system malfunction that will require a weekend repair. Since the office party I am planning cannot be postponed, I have had to reserve this other venue.

I would appreciate receiving the delivery by 4:00 P.M.

Best regards,

Neela Balay

151.
Why did Ms. Balay send an e-mail to Ms. Gil?
A. To reschedule a weekend business trip
B. To invite her to an office party
C. To request the services of an electrician
D. To confirm some spoken instructions

Part 7

Câu hỏi

Questions 151-152 refer to the following e-mail.

To: Bindu Gil <[email protected]>

From: Neela Balay <[email protected]>

Date: June 18

Subject: Follow-up

Dear Ms. Gil,

Regarding our telephone conversation earlier today, here in writing is the change I would like to make to Saturday’s delivery.

I am requesting that you now deliver the flowers to the Grand Dining Room at the Kaltan Hotel instead of the Saji Banquet Hall. I apologize for this last-minute switch, but the banquet hall manager contacted me just last night to inform me about an electrical system malfunction that will require a weekend repair. Since the office party I am planning cannot be postponed, I have had to reserve this other venue.

I would appreciate receiving the delivery by 4:00 P.M.

Best regards,

Neela Balay

152.
What does Ms. Balay expect to receive on Saturday afternoon?
A. Flowers
B. Tickets
C. A signed contract
D. An updated cost estimate

Part 7

Câu hỏi

Questions 153-154 refer to the following online chat discussion.

Ae-Cha Kim (9:16 A.M.)

Good morning. I have an issue with an order I placed on the Winter Wear Web site.

Kelvin Long (9:18 A.M.)

Good morning. How can I help you?

Ae-Cha Kim (9:20 A.M.)

Well, I ordered some gloves two weeks ago, and they still haven’t arrived.

Kelvin Long (9:21 A.M.)

I’m sorry to hear that. Did you get an order number?

Ae-Cha Kim (9:22 A.M.)

It’s ADF193.

Kelvin Long (9:23 A.M.)

Thanks.

Kelvin Long (9:26 A.M.)

This is very unusual. The system is showing that the order was fulfilled. I’m not sure why it hasn’t left the warehouse yet. I can have another pair of gloves sent to you with rush shipping, at no extra charge.

Ae-Cha Kim (9:27 A.M.)

That would be great! Thanks!

153.
What problem does Ms. Kim have?
A. She received the wrong order.
B. Her order has not arrived.
C. An item was damaged in transport.
D. An item is missing from her order.

Part 7

Câu hỏi

Questions 153-154 refer to the following online chat discussion.

Ae-Cha Kim (9:16 A.M.)

Good morning. I have an issue with an order I placed on the Winter Wear Web site.

Kelvin Long (9:18 A.M.)

Good morning. How can I help you?

Ae-Cha Kim (9:20 A.M.)

Well, I ordered some gloves two weeks ago, and they still haven’t arrived.

Kelvin Long (9:21 A.M.)

I’m sorry to hear that. Did you get an order number?

Ae-Cha Kim (9:22 A.M.)

It’s ADF193.

Kelvin Long (9:23 A.M.)

Thanks.

Kelvin Long (9:26 A.M.)

This is very unusual. The system is showing that the order was fulfilled. I’m not sure why it hasn’t left the warehouse yet. I can have another pair of gloves sent to you with rush shipping, at no extra charge.

Ae-Cha Kim (9:27 A.M.)

That would be great! Thanks!

154.
At 9:26 A.M., what does Mr. Long most likely mean when he writes, "This is very unusual"?
A. He is frustrated by the slow computer system.
B. He is sorry about taking so long to answer Ms. Kim's question.
C. He is surprised about the warehouse issue.
D. He is confused about which style of gloves was ordered.

Part 7

Câu hỏi

Questions 155-157 refer to the following e-mail.

To: Jessica Yu

From: Customer Service

Date: July 15

Subject: Customer account security

Dear Ms. Yu,

For security reasons we need our customers to review their contact information with Velasco Bank every year. — [1] —. This year, the deadline to review your contact information is July 29. — [2] —. You may check your information on our Web site at www.velascobank.com, or you can do so on the Velasco Bank mobile app. Simply log in to your digital banking account, go to “Settings,” and then go to “Contact.” — [3] —. Review your phone number and e-mail address to make sure they are both up-to-date. Then select them as your primary contact methods. If you are not yet enrolled in digital banking, we recommend doing so online at www.velascobank.com/myaccount.

— [4] —. If you have any questions, please visit any of our branches or call us at 410-555-0156 Monday through Friday, 7:00 A.M. to 5:00 P.M.

Thank you,

Velasco Bank Customer Service

155.
What is the purpose of the e-mail?
A. To inquire about an account closure
B. To inform customers of a change in banking hours
C. To ask a customer to confirm personal data
D. To provide information about a bank deposit

Part 7

Câu hỏi

Questions 155-157 refer to the following e-mail.

To: Jessica Yu

From: Customer Service

Date: July 15

Subject: Customer account security

Dear Ms. Yu,

For security reasons we need our customers to review their contact information with Velasco Bank every year. — [1] —. This year, the deadline to review your contact information is July 29. — [2] —. You may check your information on our Web site at www.velascobank.com, or you can do so on the Velasco Bank mobile app. Simply log in to your digital banking account, go to “Settings,” and then go to “Contact.” — [3] —. Review your phone number and e-mail address to make sure they are both up-to-date. Then select them as your primary contact methods. If you are not yet enrolled in digital banking, we recommend doing so online at www.velascobank.com/myaccount.

— [4] —. If you have any questions, please visit any of our branches or call us at 410-555-0156 Monday through Friday, 7:00 A.M. to 5:00 P.M.

Thank you,

Velasco Bank Customer Service

156.
According to the e-mail, what should a customer do to register for digital banking?
A. Go to the bank's Web site
B. Contact a customer service representative
C. Visit a local bank branch
D. Install a mobile app

Part 7

Câu hỏi

Questions 155-157 refer to the following e-mail.

To: Jessica Yu

From: Customer Service

Date: July 15

Subject: Customer account security

Dear Ms. Yu,

For security reasons we need our customers to review their contact information with Velasco Bank every year. — [1] —. This year, the deadline to review your contact information is July 29. — [2] —. You may check your information on our Web site at www.velascobank.com, or you can do so on the Velasco Bank mobile app. Simply log in to your digital banking account, go to “Settings,” and then go to “Contact.” — [3] —. Review your phone number and e-mail address to make sure they are both up-to-date. Then select them as your primary contact methods. If you are not yet enrolled in digital banking, we recommend doing so online at www.velascobank.com/myaccount.

— [4] —. If you have any questions, please visit any of our branches or call us at 410-555-0156 Monday through Friday, 7:00 A.M. to 5:00 P.M.

Thank you,

Velasco Bank Customer Service

157.
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "This can be done in one of two ways."
A. [1]
B. [2]
C. [3]
D. [4]

Part 7

Câu hỏi

Questions 158-160 refer to the following brochure.

Sumner Woodcrafting

Sumner Woodcrafting of Memphis, Tennessee, was established nearly 45 years ago by Kiran Sumner, with the goal of providing personalized service to customers seeking high-quality, handmade furniture. Now semiretired, Mr. Sumner still takes orders and responds to questions himself through the company’s customer-service telephone line at 901-555-0185 on Thursdays and Fridays. Sumner Woodcrafting offers a wide selection of custom-made bedroom sets, tables, desks, cabinetry, and more—all made from high-quality solid woods.

Prices for handcrafted furniture are naturally higher than for furniture that is mass-produced in a factory. Because our master crafters do exceptionally fine work, our customers never regret spending a bit more for pieces built to last for generations.

Note that it can take up to two months to create a piece of furniture once it is ordered. Delivery fees are based on distance from our workshop. Unpacking and placing the item is available for an additional $50.

For photos of our workshop, artisan biographies, customer reviews, and ordering information, please visit us online at www.sumnerwoodcrafting.com.

158.
What is mentioned about Sumner Woodcrafting?
A. Its prices are highly competitive.
B. It offers free delivery in Memphis.
C. Its founder handles telephone inquiries.
D. It allows customers to tour its workshop.

Part 7

Câu hỏi

Questions 158-160 refer to the following brochure.

Sumner Woodcrafting

Sumner Woodcrafting of Memphis, Tennessee, was established nearly 45 years ago by Kiran Sumner, with the goal of providing personalized service to customers seeking high-quality, handmade furniture. Now semiretired, Mr. Sumner still takes orders and responds to questions himself through the company’s customer-service telephone line at 901-555-0185 on Thursdays and Fridays. Sumner Woodcrafting offers a wide selection of custom-made bedroom sets, tables, desks, cabinetry, and more—all made from high-quality solid woods.

Prices for handcrafted furniture are naturally higher than for furniture that is mass-produced in a factory. Because our master crafters do exceptionally fine work, our customers never regret spending a bit more for pieces built to last for generations.

Note that it can take up to two months to create a piece of furniture once it is ordered. Delivery fees are based on distance from our workshop. Unpacking and placing the item is available for an additional $50.

For photos of our workshop, artisan biographies, customer reviews, and ordering information, please visit us online at www.sumnerwoodcrafting.com.

159.
The word "fine" in paragraph 2, line 2, is closest in meaning to
A. small
B. sharp
C. skillful
D. agreeable

Part 7

Câu hỏi

Questions 158-160 refer to the following brochure.

Sumner Woodcrafting

Sumner Woodcrafting of Memphis, Tennessee, was established nearly 45 years ago by Kiran Sumner, with the goal of providing personalized service to customers seeking high-quality, handmade furniture. Now semiretired, Mr. Sumner still takes orders and responds to questions himself through the company’s customer-service telephone line at 901-555-0185 on Thursdays and Fridays. Sumner Woodcrafting offers a wide selection of custom-made bedroom sets, tables, desks, cabinetry, and more—all made from high-quality solid woods.

Prices for handcrafted furniture are naturally higher than for furniture that is mass-produced in a factory. Because our master crafters do exceptionally fine work, our customers never regret spending a bit more for pieces built to last for generations.

Note that it can take up to two months to create a piece of furniture once it is ordered. Delivery fees are based on distance from our workshop. Unpacking and placing the item is available for an additional $50.

For photos of our workshop, artisan biographies, customer reviews, and ordering information, please visit us online at www.sumnerwoodcrafting.com.

160.
What is suggested about Sumner Woodcrafting's products?
A. They are extremely long-lasting.
B. They contain both natural and human-made materials.
C. They often require assembly after delivery.
D. They are usually ordered for offices.

Part 7

Câu hỏi

Questions 161-163 refer to the following article.

COLLINSVALE (28 March)—Over the last decade, instability in the pricing of raw materials has become the biggest concern for manufacturers. The issue now surpasses recruitment and technology, which had previously been ranked by businesses as the top two concerns respectively.

The reasons are not difficult to understand. For electronics manufacturers, materials typically represent 20 percent of all expenses, while makers of processed food can spend anywhere between 40 and 60 percent on materials. Thus, even a 10 percent rise in the cost of sugar can dramatically affect a factory’s bottom line. Companies that can predict rising costs may be able to temper the effects of market volatility, but even the best forecasting cannot anticipate every change in the marketplace.

161.
What is the article mainly about?
A. An improvement in manufacturing methods
B. A recent shift in consumer preferences
C. The introduction of environmental regulations
D. The changes in costs faced by producers

Part 7

Câu hỏi

Questions 161-163 refer to the following article.

COLLINSVALE (28 March)—Over the last decade, instability in the pricing of raw materials has become the biggest concern for manufacturers. The issue now surpasses recruitment and technology, which had previously been ranked by businesses as the top two concerns respectively.

The reasons are not difficult to understand. For electronics manufacturers, materials typically represent 20 percent of all expenses, while makers of processed food can spend anywhere between 40 and 60 percent on materials. Thus, even a 10 percent rise in the cost of sugar can dramatically affect a factory’s bottom line. Companies that can predict rising costs may be able to temper the effects of market volatility, but even the best forecasting cannot anticipate every change in the marketplace.

162.
Why does the writer mention electronics manufacturers?
A. To illustrate innovation over ten years
B. To show the impact of global trade
C. To explain recent staffing difficulties
D. To make a comparison between industries

Part 7

Câu hỏi

Questions 161-163 refer to the following article.

COLLINSVALE (28 March)—Over the last decade, instability in the pricing of raw materials has become the biggest concern for manufacturers. The issue now surpasses recruitment and technology, which had previously been ranked by businesses as the top two concerns respectively.

The reasons are not difficult to understand. For electronics manufacturers, materials typically represent 20 percent of all expenses, while makers of processed food can spend anywhere between 40 and 60 percent on materials. Thus, even a 10 percent rise in the cost of sugar can dramatically affect a factory’s bottom line. Companies that can predict rising costs may be able to temper the effects of market volatility, but even the best forecasting cannot anticipate every change in the marketplace.

163.
The word "temper" in paragraph 2, line 9, is closest in meaning to
A. set
B. toughen
C. moderate
D. combine

Part 7

Câu hỏi

Questions 164-167 refer to the following announcement.

The Lowenstein Bookstore in Mission Bay invites you to this month’s book discussion featuring author Hilda Flores. The event will be held on Thursday, April 10, from 7:00 P.M. to 8:30 P.M. Ms. Flores will talk about her new novel, Grinding the Gears. — [1] —. The latest adventure in the popular Inspector Svensson series, Grinding the Gears finds the beloved inspector investigating strange equipment malfunctions at a national physics research laboratory. — [2] —.

Ms. Flores will discuss the background research she performed while writing the book. — [3] —. A question and answer session will follow the presentation. The event is free for all to attend. — [4] —. The bookstore requires that attendees register at least one day in advance.

164.
What is being announced?
A. The opening of a new bookstore
B. A presentation by a book author
C. A book describing a research project
D. An upcoming movie based on a book

Part 7

Câu hỏi

Questions 164-167 refer to the following announcement.

The Lowenstein Bookstore in Mission Bay invites you to this month’s book discussion featuring author Hilda Flores. The event will be held on Thursday, April 10, from 7:00 P.M. to 8:30 P.M. Ms. Flores will talk about her new novel, Grinding the Gears. — [1] —. The latest adventure in the popular Inspector Svensson series, Grinding the Gears finds the beloved inspector investigating strange equipment malfunctions at a national physics research laboratory. — [2] —.

Ms. Flores will discuss the background research she performed while writing the book. — [3] —. A question and answer session will follow the presentation. The event is free for all to attend. — [4] —. The bookstore requires that attendees register at least one day in advance.

165.
What type of book is Grinding the Gears?
A. A nonfiction story
B. A biography of a scientist
C. A collection of short stories
D. A mystery novel

Part 7

Câu hỏi

Questions 164-167 refer to the following announcement.

The Lowenstein Bookstore in Mission Bay invites you to this month’s book discussion featuring author Hilda Flores. The event will be held on Thursday, April 10, from 7:00 P.M. to 8:30 P.M. Ms. Flores will talk about her new novel, Grinding the Gears. — [1] —. The latest adventure in the popular Inspector Svensson series, Grinding the Gears finds the beloved inspector investigating strange equipment malfunctions at a national physics research laboratory. — [2] —.

Ms. Flores will discuss the background research she performed while writing the book. — [3] —. A question and answer session will follow the presentation. The event is free for all to attend. — [4] —. The bookstore requires that attendees register at least one day in advance.

166.
What is indicated about registration?
A. It closes on April 9.
B. It requires payment of a fee.
C. It is optional but encouraged.
D. It cannot be completed online.

Part 7

Câu hỏi

Questions 164-167 refer to the following announcement.

The Lowenstein Bookstore in Mission Bay invites you to this month’s book discussion featuring author Hilda Flores. The event will be held on Thursday, April 10, from 7:00 P.M. to 8:30 P.M. Ms. Flores will talk about her new novel, Grinding the Gears. — [1] —. The latest adventure in the popular Inspector Svensson series, Grinding the Gears finds the beloved inspector investigating strange equipment malfunctions at a national physics research laboratory. — [2] —.

Ms. Flores will discuss the background research she performed while writing the book. — [3] —. A question and answer session will follow the presentation. The event is free for all to attend. — [4] —. The bookstore requires that attendees register at least one day in advance.

167.
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Part of her fact-finding involved interviewing government scientists."
A. [1]
B. [2]
C. [3]
D. [4]

Part 7

Câu hỏi

Questions 168-171 refer to the following e-mail.

* E-mail*

To: Customer Service

From: Dmytro Petrov

Date: November 5

Subject: Assistance with Kishin XT20 digital recorder

To Whom It May Concern:

I purchased the Kishin XT20 digital recorder to record several days’ worth of conference presentations. Now, after my first day at the event, I am trying to transfer the audio files to my laptop, but I am not having any luck. I have followed all the instructions in the user manual as well as the tips found in the FAQ section of the product’s Web page. I have even tried alternative cords and the laptops in the hotel’s business center, so I do not believe computer hardware to be the issue.

I am supposed to cover the remaining two days of this conference for work. My business partners expect me to return with as much information as I can. The Kishin XT20 digital recorder is of no use to me if I cannot properly share the files. Can you please help?

Best regards,

Dmytro Petrov

168.
What problem does Mr. Petrov have with his device?
A. He cannot move audio files to his computer.
B. He dislikes its appearance.
C. He is unable to rename the files.
D. He is unsatisfied with the sound quality.

Part 7

Câu hỏi

Questions 168-171 refer to the following e-mail.

* E-mail*

To: Customer Service

From: Dmytro Petrov

Date: November 5

Subject: Assistance with Kishin XT20 digital recorder

To Whom It May Concern:

I purchased the Kishin XT20 digital recorder to record several days’ worth of conference presentations. Now, after my first day at the event, I am trying to transfer the audio files to my laptop, but I am not having any luck. I have followed all the instructions in the user manual as well as the tips found in the FAQ section of the product’s Web page. I have even tried alternative cords and the laptops in the hotel’s business center, so I do not believe computer hardware to be the issue.

I am supposed to cover the remaining two days of this conference for work. My business partners expect me to return with as much information as I can. The Kishin XT20 digital recorder is of no use to me if I cannot properly share the files. Can you please help?

Best regards,

Dmytro Petrov

169.
Why does Mr. Petrov mention a Web page?
A. To suggest that an image is misleading
B. To explain that he obtained additional information
C. To recommend changing a product description
D. To inquire about compatible accessories

Part 7

Câu hỏi

Questions 168-171 refer to the following e-mail.

* E-mail*

To: Customer Service

From: Dmytro Petrov

Date: November 5

Subject: Assistance with Kishin XT20 digital recorder

To Whom It May Concern:

I purchased the Kishin XT20 digital recorder to record several days’ worth of conference presentations. Now, after my first day at the event, I am trying to transfer the audio files to my laptop, but I am not having any luck. I have followed all the instructions in the user manual as well as the tips found in the FAQ section of the product’s Web page. I have even tried alternative cords and the laptops in the hotel’s business center, so I do not believe computer hardware to be the issue.

I am supposed to cover the remaining two days of this conference for work. My business partners expect me to return with as much information as I can. The Kishin XT20 digital recorder is of no use to me if I cannot properly share the files. Can you please help?

Best regards,

Dmytro Petrov

170.
The word "cover" in paragraph 2, line 1, is closest in meaning to
A. protect
B. contain
C. extend over
D. report on

Part 7

Câu hỏi

Questions 168-171 refer to the following e-mail.

* E-mail*

To: Customer Service

From: Dmytro Petrov

Date: November 5

Subject: Assistance with Kishin XT20 digital recorder

To Whom It May Concern:

I purchased the Kishin XT20 digital recorder to record several days’ worth of conference presentations. Now, after my first day at the event, I am trying to transfer the audio files to my laptop, but I am not having any luck. I have followed all the instructions in the user manual as well as the tips found in the FAQ section of the product’s Web page. I have even tried alternative cords and the laptops in the hotel’s business center, so I do not believe computer hardware to be the issue.

I am supposed to cover the remaining two days of this conference for work. My business partners expect me to return with as much information as I can. The Kishin XT20 digital recorder is of no use to me if I cannot properly share the files. Can you please help?

Best regards,

Dmytro Petrov

171.
What is true about Mr. Petrov?
A. He volunteered to try some equipment.
B. He is currently traveling with his business partners.
C. He will share conference material with his colleagues.
D. He will soon receive a new laptop from his company.

Part 7

Câu hỏi

Questions 172-175 refer to the following online chat discussion.

Kristin Burton (8:16 A.M.)

This is my first time posting on this small-business forum. Has anyone here experienced problems when ordering one of Atlara’s credit card readers?

Marcos Menke (9:04 A.M.)

Are you referring to the little unit that attaches to your mobile phone or the larger, stand-alone tablet model?

Kristin Burton (9:30 A.M.)

The phone unit. I started an online shop using the Atlara Web hosting service and added pictures of the necklaces and rings I create. But most of my sales are still in person. So I just need a way to accept in-person payments when I’m out at fairs or markets.

Marcos Menke (10:19 A.M.)

Just go to www.atlara.com/pos/hardware and add what you want to your cart.

Kristin Burton (11:21 A.M.)

That’s the problem. The system won’t let me order it. I get the error message “Your account cannot be verified.”

Suzanne Shroer (11:42 A.M.)

I think I know. You have to upload scans of your business registration, a government photo ID, and a statement from your business bank account.

Kristin Burton (12:23 P.M.)

I already did all that, and I still got the error message.

Suzanne Shroer (12:33 P.M.)

If that is the case, try logging back in and following the process again.

Cindy Acosta (1:05 P.M.)

You probably need to call the support line. I found them to be very helpful with my issues a few months ago.

Kristin Burton (1:10 P.M.)

I’ve spoken with three people already.

172.
What does Mr. Menke ask Ms. Burton to clarify?
A. The type of device she is trying to buy
B. The experience she had with a Web site
C. The way she charges her mobile phone
D. The amount she was charged for a service

Part 7

Câu hỏi

Questions 172-175 refer to the following online chat discussion.

Kristin Burton (8:16 A.M.)

This is my first time posting on this small-business forum. Has anyone here experienced problems when ordering one of Atlara’s credit card readers?

Marcos Menke (9:04 A.M.)

Are you referring to the little unit that attaches to your mobile phone or the larger, stand-alone tablet model?

Kristin Burton (9:30 A.M.)

The phone unit. I started an online shop using the Atlara Web hosting service and added pictures of the necklaces and rings I create. But most of my sales are still in person. So I just need a way to accept in-person payments when I’m out at fairs or markets.

Marcos Menke (10:19 A.M.)

Just go to www.atlara.com/pos/hardware and add what you want to your cart.

Kristin Burton (11:21 A.M.)

That’s the problem. The system won’t let me order it. I get the error message “Your account cannot be verified.”

Suzanne Shroer (11:42 A.M.)

I think I know. You have to upload scans of your business registration, a government photo ID, and a statement from your business bank account.

Kristin Burton (12:23 P.M.)

I already did all that, and I still got the error message.

Suzanne Shroer (12:33 P.M.)

If that is the case, try logging back in and following the process again.

Cindy Acosta (1:05 P.M.)

You probably need to call the support line. I found them to be very helpful with my issues a few months ago.

Kristin Burton (1:10 P.M.)

I’ve spoken with three people already.

173.
What does Ms. Burton sell?
A. Art supplies
B. Board games
C. Jewelry
D. Furniture

Part 7

Câu hỏi

Questions 172-175 refer to the following online chat discussion.

Kristin Burton (8:16 A.M.)

This is my first time posting on this small-business forum. Has anyone here experienced problems when ordering one of Atlara’s credit card readers?

Marcos Menke (9:04 A.M.)

Are you referring to the little unit that attaches to your mobile phone or the larger, stand-alone tablet model?

Kristin Burton (9:30 A.M.)

The phone unit. I started an online shop using the Atlara Web hosting service and added pictures of the necklaces and rings I create. But most of my sales are still in person. So I just need a way to accept in-person payments when I’m out at fairs or markets.

Marcos Menke (10:19 A.M.)

Just go to www.atlara.com/pos/hardware and add what you want to your cart.

Kristin Burton (11:21 A.M.)

That’s the problem. The system won’t let me order it. I get the error message “Your account cannot be verified.”

Suzanne Shroer (11:42 A.M.)

I think I know. You have to upload scans of your business registration, a government photo ID, and a statement from your business bank account.

Kristin Burton (12:23 P.M.)

I already did all that, and I still got the error message.

Suzanne Shroer (12:33 P.M.)

If that is the case, try logging back in and following the process again.

Cindy Acosta (1:05 P.M.)

You probably need to call the support line. I found them to be very helpful with my issues a few months ago.

Kristin Burton (1:10 P.M.)

I’ve spoken with three people already.

174.
. What does Ms. Shroer suggest?
A. Filling out a service request
B. Adjusting a card reader's settings
C. Submitting some documentation
D. Creating a separate business account

Part 7

Câu hỏi

Questions 172-175 refer to the following online chat discussion.

Kristin Burton (8:16 A.M.)

This is my first time posting on this small-business forum. Has anyone here experienced problems when ordering one of Atlara’s credit card readers?

Marcos Menke (9:04 A.M.)

Are you referring to the little unit that attaches to your mobile phone or the larger, stand-alone tablet model?

Kristin Burton (9:30 A.M.)

The phone unit. I started an online shop using the Atlara Web hosting service and added pictures of the necklaces and rings I create. But most of my sales are still in person. So I just need a way to accept in-person payments when I’m out at fairs or markets.

Marcos Menke (10:19 A.M.)

Just go to www.atlara.com/pos/hardware and add what you want to your cart.

Kristin Burton (11:21 A.M.)

That’s the problem. The system won’t let me order it. I get the error message “Your account cannot be verified.”

Suzanne Shroer (11:42 A.M.)

I think I know. You have to upload scans of your business registration, a government photo ID, and a statement from your business bank account.

Kristin Burton (12:23 P.M.)

I already did all that, and I still got the error message.

Suzanne Shroer (12:33 P.M.)

If that is the case, try logging back in and following the process again.

Cindy Acosta (1:05 P.M.)

You probably need to call the support line. I found them to be very helpful with my issues a few months ago.

Kristin Burton (1:10 P.M.)

I’ve spoken with three people already.

175.
At 1:10 P.M., what does Ms. Burton most likely mean when she writes, "I've spoken with three people already"?
A. She is impressed with a company's response.
B. She has previously called the support line.
C. She has thoroughly researched some specifications.
D. She has confirmed that the product was shipped.

Part 7

Câu hỏi

Questions 176-180 refer to the following Web page and e-mail.

https://www.sunnywelcomehotel.co.in

At the Sunny Welcome Hotel in Kolkata, we work hard to ensure that you enjoy your stay.

Please note:

  • Each room has a coffeemaker and complimentary coffee and tea. Guests may purchase snacks and other beverages in the vending areas located on each floor.
  • Guests with small children may request a rollaway bed or crib for their rooms for no additional charge.
  • The business center is open from 9:00 A.M. to 5:00 P.M. each day.
  • The swimming pool and children’s playground are open during daylight hours. Children must always be supervised by an adult.
  • A deposit is necessary to guarantee a room reservation. The deposit will only be refunded if the reservation is cancelled or changed more than 24 hours prior to arrival.
  • Guests may check in as early as 2:00 P.M. Checkout after noon on the day of departure is subject to an additional charge.
  • Guests are required to present a passport or driver’s license at the time of check-in.
  • We offer free shuttle service to the airport. Guests can make arrangements at the front desk.
  • Our reception desk is staffed 24 hours a day.

 

To: [email protected]

From: [email protected]

Date: 13 May

Subject: Reservation number EX52417

Hello,

My family and I were very comfortable in the family suite at the Sunny Welcome Hotel in Kolkata last year, and we were looking forward to returning this year for a week starting on 17 April. Unfortunately, we suddenly had to postpone our trip until June, so I called the hotel on the morning of 17 April to change our reservation dates. I thought everything was in order, but when I opened my credit card statement this month, I discovered an additional charge from the Sunny Welcome Hotel.

Could you please look into the matter? I believe that an error has been made and that I should be reimbursed. I would appreciate having the money credited to my account. We still plan to return to Kolkata later this year and anticipate an enjoyable stay at your hotel.

Yours sincerely,

Samuel Ramon

176.
According to the Web page, what are hotel guests asked to provide at check-in?
A. A home address
B. Payment in advance
C. Proof of identification
D. A confirmation number

Part 7

Câu hỏi

Questions 176-180 refer to the following Web page and e-mail.

https://www.sunnywelcomehotel.co.in

At the Sunny Welcome Hotel in Kolkata, we work hard to ensure that you enjoy your stay.

Please note:

  • Each room has a coffeemaker and complimentary coffee and tea. Guests may purchase snacks and other beverages in the vending areas located on each floor.
  • Guests with small children may request a rollaway bed or crib for their rooms for no additional charge.
  • The business center is open from 9:00 A.M. to 5:00 P.M. each day.
  • The swimming pool and children’s playground are open during daylight hours. Children must always be supervised by an adult.
  • A deposit is necessary to guarantee a room reservation. The deposit will only be refunded if the reservation is cancelled or changed more than 24 hours prior to arrival.
  • Guests may check in as early as 2:00 P.M. Checkout after noon on the day of departure is subject to an additional charge.
  • Guests are required to present a passport or driver’s license at the time of check-in.
  • We offer free shuttle service to the airport. Guests can make arrangements at the front desk.
  • Our reception desk is staffed 24 hours a day.

 

To: [email protected]

From: [email protected]

Date: 13 May

Subject: Reservation number EX52417

Hello,

My family and I were very comfortable in the family suite at the Sunny Welcome Hotel in Kolkata last year, and we were looking forward to returning this year for a week starting on 17 April. Unfortunately, we suddenly had to postpone our trip until June, so I called the hotel on the morning of 17 April to change our reservation dates. I thought everything was in order, but when I opened my credit card statement this month, I discovered an additional charge from the Sunny Welcome Hotel.

Could you please look into the matter? I believe that an error has been made and that I should be reimbursed. I would appreciate having the money credited to my account. We still plan to return to Kolkata later this year and anticipate an enjoyable stay at your hotel.

Yours sincerely,

Samuel Ramon

177.
What is NOT included with a stay at the Sunny Welcome Hotel?
A. Hot beverages
B. A light breakfast
C. Airport shuttle service
D. Use of a swimming pool

Part 7

Câu hỏi

Questions 176-180 refer to the following Web page and e-mail.

https://www.sunnywelcomehotel.co.in

At the Sunny Welcome Hotel in Kolkata, we work hard to ensure that you enjoy your stay.

Please note:

  • Each room has a coffeemaker and complimentary coffee and tea. Guests may purchase snacks and other beverages in the vending areas located on each floor.
  • Guests with small children may request a rollaway bed or crib for their rooms for no additional charge.
  • The business center is open from 9:00 A.M. to 5:00 P.M. each day.
  • The swimming pool and children’s playground are open during daylight hours. Children must always be supervised by an adult.
  • A deposit is necessary to guarantee a room reservation. The deposit will only be refunded if the reservation is cancelled or changed more than 24 hours prior to arrival.
  • Guests may check in as early as 2:00 P.M. Checkout after noon on the day of departure is subject to an additional charge.
  • Guests are required to present a passport or driver’s license at the time of check-in.
  • We offer free shuttle service to the airport. Guests can make arrangements at the front desk.
  • Our reception desk is staffed 24 hours a day.

 

To: [email protected]

From: [email protected]

Date: 13 May

Subject: Reservation number EX52417

Hello,

My family and I were very comfortable in the family suite at the Sunny Welcome Hotel in Kolkata last year, and we were looking forward to returning this year for a week starting on 17 April. Unfortunately, we suddenly had to postpone our trip until June, so I called the hotel on the morning of 17 April to change our reservation dates. I thought everything was in order, but when I opened my credit card statement this month, I discovered an additional charge from the Sunny Welcome Hotel.

Could you please look into the matter? I believe that an error has been made and that I should be reimbursed. I would appreciate having the money credited to my account. We still plan to return to Kolkata later this year and anticipate an enjoyable stay at your hotel.

Yours sincerely,

Samuel Ramon

178.
What does Mr. Ramon indicate in his e-mail?
A. He usually travels alone.
B. He has family living in Kolkata.
C. He is planning to move to Kolkata.
D. He has stayed at the Sunny Welcome Hotel before.

Part 7

Câu hỏi

Questions 176-180 refer to the following Web page and e-mail.

https://www.sunnywelcomehotel.co.in

At the Sunny Welcome Hotel in Kolkata, we work hard to ensure that you enjoy your stay.

Please note:

  • Each room has a coffeemaker and complimentary coffee and tea. Guests may purchase snacks and other beverages in the vending areas located on each floor.
  • Guests with small children may request a rollaway bed or crib for their rooms for no additional charge.
  • The business center is open from 9:00 A.M. to 5:00 P.M. each day.
  • The swimming pool and children’s playground are open during daylight hours. Children must always be supervised by an adult.
  • A deposit is necessary to guarantee a room reservation. The deposit will only be refunded if the reservation is cancelled or changed more than 24 hours prior to arrival.
  • Guests may check in as early as 2:00 P.M. Checkout after noon on the day of departure is subject to an additional charge.
  • Guests are required to present a passport or driver’s license at the time of check-in.
  • We offer free shuttle service to the airport. Guests can make arrangements at the front desk.
  • Our reception desk is staffed 24 hours a day.

 

To: [email protected]

From: [email protected]

Date: 13 May

Subject: Reservation number EX52417

Hello,

My family and I were very comfortable in the family suite at the Sunny Welcome Hotel in Kolkata last year, and we were looking forward to returning this year for a week starting on 17 April. Unfortunately, we suddenly had to postpone our trip until June, so I called the hotel on the morning of 17 April to change our reservation dates. I thought everything was in order, but when I opened my credit card statement this month, I discovered an additional charge from the Sunny Welcome Hotel.

Could you please look into the matter? I believe that an error has been made and that I should be reimbursed. I would appreciate having the money credited to my account. We still plan to return to Kolkata later this year and anticipate an enjoyable stay at your hotel.

Yours sincerely,

Samuel Ramon

179.
Why most likely was Mr. Ramon charged a fee by the Sunny Welcome Hotel?
A. He canceled a reservation less than a day before arrival.
B. He requested a rollaway bed for his room.
C. He checked out of his room after midday.
D. He reserved a work space in the business center.

Part 7

Câu hỏi

Questions 176-180 refer to the following Web page and e-mail.

https://www.sunnywelcomehotel.co.in

At the Sunny Welcome Hotel in Kolkata, we work hard to ensure that you enjoy your stay.

Please note:

  • Each room has a coffeemaker and complimentary coffee and tea. Guests may purchase snacks and other beverages in the vending areas located on each floor.
  • Guests with small children may request a rollaway bed or crib for their rooms for no additional charge.
  • The business center is open from 9:00 A.M. to 5:00 P.M. each day.
  • The swimming pool and children’s playground are open during daylight hours. Children must always be supervised by an adult.
  • A deposit is necessary to guarantee a room reservation. The deposit will only be refunded if the reservation is cancelled or changed more than 24 hours prior to arrival.
  • Guests may check in as early as 2:00 P.M. Checkout after noon on the day of departure is subject to an additional charge.
  • Guests are required to present a passport or driver’s license at the time of check-in.
  • We offer free shuttle service to the airport. Guests can make arrangements at the front desk.
  • Our reception desk is staffed 24 hours a day.

 

To: [email protected]

From: [email protected]

Date: 13 May

Subject: Reservation number EX52417

Hello,

My family and I were very comfortable in the family suite at the Sunny Welcome Hotel in Kolkata last year, and we were looking forward to returning this year for a week starting on 17 April. Unfortunately, we suddenly had to postpone our trip until June, so I called the hotel on the morning of 17 April to change our reservation dates. I thought everything was in order, but when I opened my credit card statement this month, I discovered an additional charge from the Sunny Welcome Hotel.

Could you please look into the matter? I believe that an error has been made and that I should be reimbursed. I would appreciate having the money credited to my account. We still plan to return to Kolkata later this year and anticipate an enjoyable stay at your hotel.

Yours sincerely,

Samuel Ramon

180.
What does Mr. Ramon request?
A. A credit to his account
B. A discount on a future hotel stay
C. A room upgrade to a family suite
D. An extension of a hotel stay

Part 7

Câu hỏi

Contact Us

Questions 181-185 refer to the following e-mail and Web page.

E-Mail Message

From: Dexter Abbott

To: Nina Sosa

Date: 20 August

Subject: Next steps

Dear Ms. Sosa,

I have good news. The plans for the layout of the new Fountain Road office building have just been approved by Lanfei Chan at our corporate office. We now need to start thinking about the artwork for the main open-plan office area on the third floor of the building. This is one of our last tasks before the office opens in October.

I have heard that Red Starling Art has a good reputation for helping with office interiors. Could you look at the company’s Web site today and find out if any of its services might be suitable for us? I am wondering whether photography or paintings would look best in the space. What do you think? I am still waiting to hear back from Maxwell Willis in Finance about the budget for art, so please do not agree to anything with Red Starling Art until we know more.

Thank you,

Dexter Abbott, Facilities Manager

KLX Accountancy

 

https://www.redstarlingart.co.uk/offices/

Home | About Us | Services | Contact Us

Red Starling Art offers a range of consultancy services for office buildings:

  • Remake: For clients who want a complete redesign of the interior of their office, we work with you to create a layout and decoration scheme that meets your needs.
  • Align: For clients looking to incorporate artwork into a new office, we help you find the right pieces (paintings, photographs, prints, or sculptures) for your space.
  • Connect: For clients who want to add a local touch to their offices, we collaborate with area artists and photographers to bring their unique perspective to you.
  • Reframe: For clients who want to update but keep their existing artwork, we suggest new framing, new lighting, or new arrangements for a fresh look.

Our work is always tailored to the specific needs of our clients, so we cannot provide fixed prices. Please e-mail Birgit Lowenbruck at [email protected] to book a free consultation. After the consultation, she will provide you with an estimate for the agreed-upon services.

181.
What is suggested about the Fountain Road office building?
A. It opened last October.
B. It is the corporate headquarters of KLX Accountancy.
C. It has more than one floor.
D. It has a conference center.

Part 7

Câu hỏi

Contact Us

Questions 181-185 refer to the following e-mail and Web page.

E-Mail Message

From: Dexter Abbott

To: Nina Sosa

Date: 20 August

Subject: Next steps

Dear Ms. Sosa,

I have good news. The plans for the layout of the new Fountain Road office building have just been approved by Lanfei Chan at our corporate office. We now need to start thinking about the artwork for the main open-plan office area on the third floor of the building. This is one of our last tasks before the office opens in October.

I have heard that Red Starling Art has a good reputation for helping with office interiors. Could you look at the company’s Web site today and find out if any of its services might be suitable for us? I am wondering whether photography or paintings would look best in the space. What do you think? I am still waiting to hear back from Maxwell Willis in Finance about the budget for art, so please do not agree to anything with Red Starling Art until we know more.

Thank you,

Dexter Abbott, Facilities Manager

KLX Accountancy

 

https://www.redstarlingart.co.uk/offices/

Home | About Us | Services | Contact Us

Red Starling Art offers a range of consultancy services for office buildings:

  • Remake: For clients who want a complete redesign of the interior of their office, we work with you to create a layout and decoration scheme that meets your needs.
  • Align: For clients looking to incorporate artwork into a new office, we help you find the right pieces (paintings, photographs, prints, or sculptures) for your space.
  • Connect: For clients who want to add a local touch to their offices, we collaborate with area artists and photographers to bring their unique perspective to you.
  • Reframe: For clients who want to update but keep their existing artwork, we suggest new framing, new lighting, or new arrangements for a fresh look.

Our work is always tailored to the specific needs of our clients, so we cannot provide fixed prices. Please e-mail Birgit Lowenbruck at [email protected] to book a free consultation. After the consultation, she will provide you with an estimate for the agreed-upon services.

182.
In the e-mail, what does Mr. Abbott ask Ms. Sosa to do?
A. Finish a task she started last week
B. Approve plans for the layout of an office
C. Agree to a price for purchasing artwork
D. Research interior design options online

Part 7

Câu hỏi

Contact Us

Questions 181-185 refer to the following e-mail and Web page.

E-Mail Message

From: Dexter Abbott

To: Nina Sosa

Date: 20 August

Subject: Next steps

Dear Ms. Sosa,

I have good news. The plans for the layout of the new Fountain Road office building have just been approved by Lanfei Chan at our corporate office. We now need to start thinking about the artwork for the main open-plan office area on the third floor of the building. This is one of our last tasks before the office opens in October.

I have heard that Red Starling Art has a good reputation for helping with office interiors. Could you look at the company’s Web site today and find out if any of its services might be suitable for us? I am wondering whether photography or paintings would look best in the space. What do you think? I am still waiting to hear back from Maxwell Willis in Finance about the budget for art, so please do not agree to anything with Red Starling Art until we know more.

Thank you,

Dexter Abbott, Facilities Manager

KLX Accountancy

 

https://www.redstarlingart.co.uk/offices/

Home | About Us | Services | Contact Us

Red Starling Art offers a range of consultancy services for office buildings:

  • Remake: For clients who want a complete redesign of the interior of their office, we work with you to create a layout and decoration scheme that meets your needs.
  • Align: For clients looking to incorporate artwork into a new office, we help you find the right pieces (paintings, photographs, prints, or sculptures) for your space.
  • Connect: For clients who want to add a local touch to their offices, we collaborate with area artists and photographers to bring their unique perspective to you.
  • Reframe: For clients who want to update but keep their existing artwork, we suggest new framing, new lighting, or new arrangements for a fresh look.

Our work is always tailored to the specific needs of our clients, so we cannot provide fixed prices. Please e-mail Birgit Lowenbruck at [email protected] to book a free consultation. After the consultation, she will provide you with an estimate for the agreed-upon services.

183.
Who is responsible for the budget for artwork?
A. Mr. Abbott
B. Ms. Chan
C. Mr. Willis
D. Ms. Sosa

Part 7

Câu hỏi

Contact Us

Questions 181-185 refer to the following e-mail and Web page.

E-Mail Message

From: Dexter Abbott

To: Nina Sosa

Date: 20 August

Subject: Next steps

Dear Ms. Sosa,

I have good news. The plans for the layout of the new Fountain Road office building have just been approved by Lanfei Chan at our corporate office. We now need to start thinking about the artwork for the main open-plan office area on the third floor of the building. This is one of our last tasks before the office opens in October.

I have heard that Red Starling Art has a good reputation for helping with office interiors. Could you look at the company’s Web site today and find out if any of its services might be suitable for us? I am wondering whether photography or paintings would look best in the space. What do you think? I am still waiting to hear back from Maxwell Willis in Finance about the budget for art, so please do not agree to anything with Red Starling Art until we know more.

Thank you,

Dexter Abbott, Facilities Manager

KLX Accountancy

 

https://www.redstarlingart.co.uk/offices/

Home | About Us | Services | Contact Us

Red Starling Art offers a range of consultancy services for office buildings:

  • Remake: For clients who want a complete redesign of the interior of their office, we work with you to create a layout and decoration scheme that meets your needs.
  • Align: For clients looking to incorporate artwork into a new office, we help you find the right pieces (paintings, photographs, prints, or sculptures) for your space.
  • Connect: For clients who want to add a local touch to their offices, we collaborate with area artists and photographers to bring their unique perspective to you.
  • Reframe: For clients who want to update but keep their existing artwork, we suggest new framing, new lighting, or new arrangements for a fresh look.

Our work is always tailored to the specific needs of our clients, so we cannot provide fixed prices. Please e-mail Birgit Lowenbruck at [email protected] to book a free consultation. After the consultation, she will provide you with an estimate for the agreed-upon services.

184.
What Red Starling Art service would be most suitable for the Fountain Road office building?
A. Remake
B. Align
C. Connect
D. Reframe

Part 7

Câu hỏi

Contact Us

Questions 181-185 refer to the following e-mail and Web page.

E-Mail Message

From: Dexter Abbott

To: Nina Sosa

Date: 20 August

Subject: Next steps

Dear Ms. Sosa,

I have good news. The plans for the layout of the new Fountain Road office building have just been approved by Lanfei Chan at our corporate office. We now need to start thinking about the artwork for the main open-plan office area on the third floor of the building. This is one of our last tasks before the office opens in October.

I have heard that Red Starling Art has a good reputation for helping with office interiors. Could you look at the company’s Web site today and find out if any of its services might be suitable for us? I am wondering whether photography or paintings would look best in the space. What do you think? I am still waiting to hear back from Maxwell Willis in Finance about the budget for art, so please do not agree to anything with Red Starling Art until we know more.

Thank you,

Dexter Abbott, Facilities Manager

KLX Accountancy

 

https://www.redstarlingart.co.uk/offices/

Home | About Us | Services | Contact Us

Red Starling Art offers a range of consultancy services for office buildings:

  • Remake: For clients who want a complete redesign of the interior of their office, we work with you to create a layout and decoration scheme that meets your needs.
  • Align: For clients looking to incorporate artwork into a new office, we help you find the right pieces (paintings, photographs, prints, or sculptures) for your space.
  • Connect: For clients who want to add a local touch to their offices, we collaborate with area artists and photographers to bring their unique perspective to you.
  • Reframe: For clients who want to update but keep their existing artwork, we suggest new framing, new lighting, or new arrangements for a fresh look.

Our work is always tailored to the specific needs of our clients, so we cannot provide fixed prices. Please e-mail Birgit Lowenbruck at [email protected] to book a free consultation. After the consultation, she will provide you with an estimate for the agreed-upon services.

185.
According to the Web page, how can someone learn the cost of Red Starling Art's services?
A. By submitting information through the Contact Us page
B. By going to a Web page with cost information
C. By submitting a document to Ms. Lowenbruck
D. By attending a consultation with Ms. Lowenbruck

Part 7

Câu hỏi

Questions 186-190 refer to the following e-mail and memos.

To: [email protected]

From: [email protected]

Date: April 28

Subject: Employee survey responses

Dear Ms. Dixon,

I read through all the responses to the semiannual employee survey, and I want to highlight a few points that were repeatedly raised. We can use this list of suggestions to help determine our priorities.

Suggestion 1. A more flexible policy for working from home

Suggestion 2. An expanded in-office recycling strategy

Suggestion 3. More financial rewards for excellent work

Suggestion 4. More opportunities for technical training

Also, if you approve, I would like to simplify the survey form before we administer it again. The open-ended questions make the data difficult to analyze. I propose incorporating more yes-no questions or rating scales to determine how much a colleague agrees or disagrees with a statement.

Kind regards,

Judith Hathaway, Human Resources

 

MEMO

To: All Staff

From: Jenna Dixon, General Manager

Date: May 8

Subject: Volunteers needed

I am seeking volunteers to form a committee that will launch an office recycling program. Having such a program was one of the most frequently identified needs mentioned on the recent employee survey. This program will prevent recyclables, including plastics, glass, metal, paper, and cardboard, from ending up in landfills.

Also, we need a volunteer to be the coordinator of this committee. I will be happy to meet with this coordinator to discuss first steps. Note that time spent on coordination tasks would be in addition to your regular work duties. A small amount of funds will be made available to be spent on program setup costs.

 

MEMO

To: All Staff

From: Mohammad Asghari

Date: June 13

Subject: Bins are here

As chairperson of the In-office Recycling Committee, I am happy to report that we now have recycling bins in the kitchen for glass bottles, soda cans, and cardboard and paper. It took us some time to get this program started because finding containers narrow enough to squeeze three between the door and the refrigerator proved challenging. But I was finally able to purchase some.

Please note that the recycling facility we are working with has stringent guidelines on what they accept, so I am creating illustrated instructions to hang above each bin. Those will be up tomorrow, and committee members will be monitoring our collection system to make sure the program is going smoothly. Please contact me with any questions, concerns, or feedback.

186.
In the e-mail, how does Ms. Hathaway suggest improving future surveys?
A. By changing the format of some questions
B. By collecting the responses anonymously
C. By conducting them more frequently
D. By using specialized software

Part 7

Câu hỏi

Questions 186-190 refer to the following e-mail and memos.

To: [email protected]

From: [email protected]

Date: April 28

Subject: Employee survey responses

Dear Ms. Dixon,

I read through all the responses to the semiannual employee survey, and I want to highlight a few points that were repeatedly raised. We can use this list of suggestions to help determine our priorities.

Suggestion 1. A more flexible policy for working from home

Suggestion 2. An expanded in-office recycling strategy

Suggestion 3. More financial rewards for excellent work

Suggestion 4. More opportunities for technical training

Also, if you approve, I would like to simplify the survey form before we administer it again. The open-ended questions make the data difficult to analyze. I propose incorporating more yes-no questions or rating scales to determine how much a colleague agrees or disagrees with a statement.

Kind regards,

Judith Hathaway, Human Resources

 

MEMO

To: All Staff

From: Jenna Dixon, General Manager

Date: May 8

Subject: Volunteers needed

I am seeking volunteers to form a committee that will launch an office recycling program. Having such a program was one of the most frequently identified needs mentioned on the recent employee survey. This program will prevent recyclables, including plastics, glass, metal, paper, and cardboard, from ending up in landfills.

Also, we need a volunteer to be the coordinator of this committee. I will be happy to meet with this coordinator to discuss first steps. Note that time spent on coordination tasks would be in addition to your regular work duties. A small amount of funds will be made available to be spent on program setup costs.

 

MEMO

To: All Staff

From: Mohammad Asghari

Date: June 13

Subject: Bins are here

As chairperson of the In-office Recycling Committee, I am happy to report that we now have recycling bins in the kitchen for glass bottles, soda cans, and cardboard and paper. It took us some time to get this program started because finding containers narrow enough to squeeze three between the door and the refrigerator proved challenging. But I was finally able to purchase some.

Please note that the recycling facility we are working with has stringent guidelines on what they accept, so I am creating illustrated instructions to hang above each bin. Those will be up tomorrow, and committee members will be monitoring our collection system to make sure the program is going smoothly. Please contact me with any questions, concerns, or feedback.

187.
What suggestion from the survey results is Ms. Dixon acting on?
A. Suggestion 1
B. Suggestion 2
C. Suggestion 3
D. Suggestion 4

Part 7

Câu hỏi

Questions 186-190 refer to the following e-mail and memos.

To: [email protected]

From: [email protected]

Date: April 28

Subject: Employee survey responses

Dear Ms. Dixon,

I read through all the responses to the semiannual employee survey, and I want to highlight a few points that were repeatedly raised. We can use this list of suggestions to help determine our priorities.

Suggestion 1. A more flexible policy for working from home

Suggestion 2. An expanded in-office recycling strategy

Suggestion 3. More financial rewards for excellent work

Suggestion 4. More opportunities for technical training

Also, if you approve, I would like to simplify the survey form before we administer it again. The open-ended questions make the data difficult to analyze. I propose incorporating more yes-no questions or rating scales to determine how much a colleague agrees or disagrees with a statement.

Kind regards,

Judith Hathaway, Human Resources

 

MEMO

To: All Staff

From: Jenna Dixon, General Manager

Date: May 8

Subject: Volunteers needed

I am seeking volunteers to form a committee that will launch an office recycling program. Having such a program was one of the most frequently identified needs mentioned on the recent employee survey. This program will prevent recyclables, including plastics, glass, metal, paper, and cardboard, from ending up in landfills.

Also, we need a volunteer to be the coordinator of this committee. I will be happy to meet with this coordinator to discuss first steps. Note that time spent on coordination tasks would be in addition to your regular work duties. A small amount of funds will be made available to be spent on program setup costs.

 

MEMO

To: All Staff

From: Mohammad Asghari

Date: June 13

Subject: Bins are here

As chairperson of the In-office Recycling Committee, I am happy to report that we now have recycling bins in the kitchen for glass bottles, soda cans, and cardboard and paper. It took us some time to get this program started because finding containers narrow enough to squeeze three between the door and the refrigerator proved challenging. But I was finally able to purchase some.

Please note that the recycling facility we are working with has stringent guidelines on what they accept, so I am creating illustrated instructions to hang above each bin. Those will be up tomorrow, and committee members will be monitoring our collection system to make sure the program is going smoothly. Please contact me with any questions, concerns, or feedback.

188.
According to Mr. Asghari, why was a new program delayed?
A. Some orders took a long time to be processed.
B. Some equipment needed to be moved.
C. A coordinator needed to approve it. .
D. A room had space limitations

Part 7

Câu hỏi

Questions 186-190 refer to the following e-mail and memos.

To: [email protected]

From: [email protected]

Date: April 28

Subject: Employee survey responses

Dear Ms. Dixon,

I read through all the responses to the semiannual employee survey, and I want to highlight a few points that were repeatedly raised. We can use this list of suggestions to help determine our priorities.

Suggestion 1. A more flexible policy for working from home

Suggestion 2. An expanded in-office recycling strategy

Suggestion 3. More financial rewards for excellent work

Suggestion 4. More opportunities for technical training

Also, if you approve, I would like to simplify the survey form before we administer it again. The open-ended questions make the data difficult to analyze. I propose incorporating more yes-no questions or rating scales to determine how much a colleague agrees or disagrees with a statement.

Kind regards,

Judith Hathaway, Human Resources

 

MEMO

To: All Staff

From: Jenna Dixon, General Manager

Date: May 8

Subject: Volunteers needed

I am seeking volunteers to form a committee that will launch an office recycling program. Having such a program was one of the most frequently identified needs mentioned on the recent employee survey. This program will prevent recyclables, including plastics, glass, metal, paper, and cardboard, from ending up in landfills.

Also, we need a volunteer to be the coordinator of this committee. I will be happy to meet with this coordinator to discuss first steps. Note that time spent on coordination tasks would be in addition to your regular work duties. A small amount of funds will be made available to be spent on program setup costs.

 

MEMO

To: All Staff

From: Mohammad Asghari

Date: June 13

Subject: Bins are here

As chairperson of the In-office Recycling Committee, I am happy to report that we now have recycling bins in the kitchen for glass bottles, soda cans, and cardboard and paper. It took us some time to get this program started because finding containers narrow enough to squeeze three between the door and the refrigerator proved challenging. But I was finally able to purchase some.

Please note that the recycling facility we are working with has stringent guidelines on what they accept, so I am creating illustrated instructions to hang above each bin. Those will be up tomorrow, and committee members will be monitoring our collection system to make sure the program is going smoothly. Please contact me with any questions, concerns, or feedback.

189.
What is suggested about Mr. Asghari?
A. He has led a training series on recycling.
B. He paid for some items using the company's money.
C. He meets with Ms. Dixon on a weekly basis.
D. He was acknowledged in a company newsletter.

Part 7

Câu hỏi

Questions 186-190 refer to the following e-mail and memos.

To: [email protected]

From: [email protected]

Date: April 28

Subject: Employee survey responses

Dear Ms. Dixon,

I read through all the responses to the semiannual employee survey, and I want to highlight a few points that were repeatedly raised. We can use this list of suggestions to help determine our priorities.

Suggestion 1. A more flexible policy for working from home

Suggestion 2. An expanded in-office recycling strategy

Suggestion 3. More financial rewards for excellent work

Suggestion 4. More opportunities for technical training

Also, if you approve, I would like to simplify the survey form before we administer it again. The open-ended questions make the data difficult to analyze. I propose incorporating more yes-no questions or rating scales to determine how much a colleague agrees or disagrees with a statement.

Kind regards,

Judith Hathaway, Human Resources

 

MEMO

To: All Staff

From: Jenna Dixon, General Manager

Date: May 8

Subject: Volunteers needed

I am seeking volunteers to form a committee that will launch an office recycling program. Having such a program was one of the most frequently identified needs mentioned on the recent employee survey. This program will prevent recyclables, including plastics, glass, metal, paper, and cardboard, from ending up in landfills.

Also, we need a volunteer to be the coordinator of this committee. I will be happy to meet with this coordinator to discuss first steps. Note that time spent on coordination tasks would be in addition to your regular work duties. A small amount of funds will be made available to be spent on program setup costs.

 

MEMO

To: All Staff

From: Mohammad Asghari

Date: June 13

Subject: Bins are here

As chairperson of the In-office Recycling Committee, I am happy to report that we now have recycling bins in the kitchen for glass bottles, soda cans, and cardboard and paper. It took us some time to get this program started because finding containers narrow enough to squeeze three between the door and the refrigerator proved challenging. But I was finally able to purchase some.

Please note that the recycling facility we are working with has stringent guidelines on what they accept, so I am creating illustrated instructions to hang above each bin. Those will be up tomorrow, and committee members will be monitoring our collection system to make sure the program is going smoothly. Please contact me with any questions, concerns, or feedback.

190.
What is Mr. Asghari planning to do?
A. Recruit volunteers
B. Contact suppliers
C. Display signs
D. Take inventory

Part 7

Câu hỏi

Questions 191-195 refer to the following job advertisement, Web page, and review.

Kooper’s Vision is seeking an optician for its eyewear department. Must have a valid Massachusetts optician license and at least three years of relevant experience. The position requires excellent customer service skills and a strong awareness of current fashion trends in the industry. Responsibilities include helping clients choose frames, ordering eyeglasses, and filing insurance claims.

This full-time position is available at Kooper’s Vision at Danvers Mall. Contact store manager Tanisha Mosley at 978-555-0101. Must be available to start during the last week of August.

 

https://www.koopersvision.com

Kooper’s Vision at Danvers Mall

Hours:

Monday: 10 A.M.–7 P.M.

Tuesday: 10 A.M.–7 P.M.

Wednesday: 10 A.M.–7 P.M.

Thursday: 10 A.M.–7 P.M.

Friday: 10 A.M.–7 P.M.

Saturday: 10 A.M.–6 P.M.

Sunday: 10 A.M.–4 P.M.

During the month of August, enjoy 50% off the second pair of eyeglasses.

Kooper’s Vision is your local optical center for all your eye-care needs in Danvers, Massachusetts. We are located on the upper level of the Danvers Mall next to Eight Days Sporting Goods. Call 978-555-0101 today to schedule your annual eye exam. Exams by appointment only.

 

Optical Centers Reviews

Rating: 5 stars ★★★★★

I have been wearing eyeglasses since I was ten years old. I now have five children, and four of them wear glasses, so I have visited many opticians over the years. My recent visit to Kooper’s Vision on August 31 was, by far, the best.

Ms. Palmer offered her help when she saw that I was overwhelmed by the eyeglass selection at Kooper’s Vision. She looked at the shape of my face and steered me toward a few pairs of glasses that were perfect for me! She knew exactly what looked best on me and advised me about the size, color, quality, and cost of the frames I considered. Ms. Palmer also explained the different types of lenses and lens coatings available. I could not decide which was my favorite pair of eyeglasses, so I bought two pairs! I was incredulous when she told me it was her first day working at the store—she was the best optician I have ever had!

Melvin Drake

191.
According to the job advertisement, what is true about the open position?
A. It comes with health insurance.
B. It starts at the end of August.
C. It includes a fashionable company uniform.
D. It requires that candidates work on a team.

Part 7

Câu hỏi

Questions 191-195 refer to the following job advertisement, Web page, and review.

Kooper’s Vision is seeking an optician for its eyewear department. Must have a valid Massachusetts optician license and at least three years of relevant experience. The position requires excellent customer service skills and a strong awareness of current fashion trends in the industry. Responsibilities include helping clients choose frames, ordering eyeglasses, and filing insurance claims.

This full-time position is available at Kooper’s Vision at Danvers Mall. Contact store manager Tanisha Mosley at 978-555-0101. Must be available to start during the last week of August.

 

https://www.koopersvision.com

Kooper’s Vision at Danvers Mall

Hours:

Monday: 10 A.M.–7 P.M.

Tuesday: 10 A.M.–7 P.M.

Wednesday: 10 A.M.–7 P.M.

Thursday: 10 A.M.–7 P.M.

Friday: 10 A.M.–7 P.M.

Saturday: 10 A.M.–6 P.M.

Sunday: 10 A.M.–4 P.M.

During the month of August, enjoy 50% off the second pair of eyeglasses.

Kooper’s Vision is your local optical center for all your eye-care needs in Danvers, Massachusetts. We are located on the upper level of the Danvers Mall next to Eight Days Sporting Goods. Call 978-555-0101 today to schedule your annual eye exam. Exams by appointment only.

 

Optical Centers Reviews

Rating: 5 stars ★★★★★

I have been wearing eyeglasses since I was ten years old. I now have five children, and four of them wear glasses, so I have visited many opticians over the years. My recent visit to Kooper’s Vision on August 31 was, by far, the best.

Ms. Palmer offered her help when she saw that I was overwhelmed by the eyeglass selection at Kooper’s Vision. She looked at the shape of my face and steered me toward a few pairs of glasses that were perfect for me! She knew exactly what looked best on me and advised me about the size, color, quality, and cost of the frames I considered. Ms. Palmer also explained the different types of lenses and lens coatings available. I could not decide which was my favorite pair of eyeglasses, so I bought two pairs! I was incredulous when she told me it was her first day working at the store—she was the best optician I have ever had!

Melvin Drake

192.
What is indicated about Kooper's Vision on the Web page?
A. It stays open later on Saturday.
B. It is located on the lower level of a mall.
C. It offers a selection of sports eyeglasses.
D. It requires an appointment for an eye exam.

Part 7

Câu hỏi

Questions 191-195 refer to the following job advertisement, Web page, and review.

Kooper’s Vision is seeking an optician for its eyewear department. Must have a valid Massachusetts optician license and at least three years of relevant experience. The position requires excellent customer service skills and a strong awareness of current fashion trends in the industry. Responsibilities include helping clients choose frames, ordering eyeglasses, and filing insurance claims.

This full-time position is available at Kooper’s Vision at Danvers Mall. Contact store manager Tanisha Mosley at 978-555-0101. Must be available to start during the last week of August.

 

https://www.koopersvision.com

Kooper’s Vision at Danvers Mall

Hours:

Monday: 10 A.M.–7 P.M.

Tuesday: 10 A.M.–7 P.M.

Wednesday: 10 A.M.–7 P.M.

Thursday: 10 A.M.–7 P.M.

Friday: 10 A.M.–7 P.M.

Saturday: 10 A.M.–6 P.M.

Sunday: 10 A.M.–4 P.M.

During the month of August, enjoy 50% off the second pair of eyeglasses.

Kooper’s Vision is your local optical center for all your eye-care needs in Danvers, Massachusetts. We are located on the upper level of the Danvers Mall next to Eight Days Sporting Goods. Call 978-555-0101 today to schedule your annual eye exam. Exams by appointment only.

 

Optical Centers Reviews

Rating: 5 stars ★★★★★

I have been wearing eyeglasses since I was ten years old. I now have five children, and four of them wear glasses, so I have visited many opticians over the years. My recent visit to Kooper’s Vision on August 31 was, by far, the best.

Ms. Palmer offered her help when she saw that I was overwhelmed by the eyeglass selection at Kooper’s Vision. She looked at the shape of my face and steered me toward a few pairs of glasses that were perfect for me! She knew exactly what looked best on me and advised me about the size, color, quality, and cost of the frames I considered. Ms. Palmer also explained the different types of lenses and lens coatings available. I could not decide which was my favorite pair of eyeglasses, so I bought two pairs! I was incredulous when she told me it was her first day working at the store—she was the best optician I have ever had!

Melvin Drake

193.
What is most likely true about Ms. Palmer?
A. She works with Ms. Mosley.
B. She previously worked at a fashion shop.
C. She earned an optician license two years ago.
D. She is the new owner of Kooper's Vision.

Part 7

Câu hỏi

Questions 191-195 refer to the following job advertisement, Web page, and review.

Kooper’s Vision is seeking an optician for its eyewear department. Must have a valid Massachusetts optician license and at least three years of relevant experience. The position requires excellent customer service skills and a strong awareness of current fashion trends in the industry. Responsibilities include helping clients choose frames, ordering eyeglasses, and filing insurance claims.

This full-time position is available at Kooper’s Vision at Danvers Mall. Contact store manager Tanisha Mosley at 978-555-0101. Must be available to start during the last week of August.

 

https://www.koopersvision.com

Kooper’s Vision at Danvers Mall

Hours:

Monday: 10 A.M.–7 P.M.

Tuesday: 10 A.M.–7 P.M.

Wednesday: 10 A.M.–7 P.M.

Thursday: 10 A.M.–7 P.M.

Friday: 10 A.M.–7 P.M.

Saturday: 10 A.M.–6 P.M.

Sunday: 10 A.M.–4 P.M.

During the month of August, enjoy 50% off the second pair of eyeglasses.

Kooper’s Vision is your local optical center for all your eye-care needs in Danvers, Massachusetts. We are located on the upper level of the Danvers Mall next to Eight Days Sporting Goods. Call 978-555-0101 today to schedule your annual eye exam. Exams by appointment only.

 

Optical Centers Reviews

Rating: 5 stars ★★★★★

I have been wearing eyeglasses since I was ten years old. I now have five children, and four of them wear glasses, so I have visited many opticians over the years. My recent visit to Kooper’s Vision on August 31 was, by far, the best.

Ms. Palmer offered her help when she saw that I was overwhelmed by the eyeglass selection at Kooper’s Vision. She looked at the shape of my face and steered me toward a few pairs of glasses that were perfect for me! She knew exactly what looked best on me and advised me about the size, color, quality, and cost of the frames I considered. Ms. Palmer also explained the different types of lenses and lens coatings available. I could not decide which was my favorite pair of eyeglasses, so I bought two pairs! I was incredulous when she told me it was her first day working at the store—she was the best optician I have ever had!

Melvin Drake

194.
According to the review, how did Ms. Palmer help Mr. Drake?
A. By recommending frames that fit his face
B. By extending the length of his appointment
C. By choosing glasses for his children
D. By upgrading the coating on his eyeglass lenses

Part 7

Câu hỏi

Questions 191-195 refer to the following job advertisement, Web page, and review.

Kooper’s Vision is seeking an optician for its eyewear department. Must have a valid Massachusetts optician license and at least three years of relevant experience. The position requires excellent customer service skills and a strong awareness of current fashion trends in the industry. Responsibilities include helping clients choose frames, ordering eyeglasses, and filing insurance claims.

This full-time position is available at Kooper’s Vision at Danvers Mall. Contact store manager Tanisha Mosley at 978-555-0101. Must be available to start during the last week of August.

 

https://www.koopersvision.com

Kooper’s Vision at Danvers Mall

Hours:

Monday: 10 A.M.–7 P.M.

Tuesday: 10 A.M.–7 P.M.

Wednesday: 10 A.M.–7 P.M.

Thursday: 10 A.M.–7 P.M.

Friday: 10 A.M.–7 P.M.

Saturday: 10 A.M.–6 P.M.

Sunday: 10 A.M.–4 P.M.

During the month of August, enjoy 50% off the second pair of eyeglasses.

Kooper’s Vision is your local optical center for all your eye-care needs in Danvers, Massachusetts. We are located on the upper level of the Danvers Mall next to Eight Days Sporting Goods. Call 978-555-0101 today to schedule your annual eye exam. Exams by appointment only.

 

Optical Centers Reviews

Rating: 5 stars ★★★★★

I have been wearing eyeglasses since I was ten years old. I now have five children, and four of them wear glasses, so I have visited many opticians over the years. My recent visit to Kooper’s Vision on August 31 was, by far, the best.

Ms. Palmer offered her help when she saw that I was overwhelmed by the eyeglass selection at Kooper’s Vision. She looked at the shape of my face and steered me toward a few pairs of glasses that were perfect for me! She knew exactly what looked best on me and advised me about the size, color, quality, and cost of the frames I considered. Ms. Palmer also explained the different types of lenses and lens coatings available. I could not decide which was my favorite pair of eyeglasses, so I bought two pairs! I was incredulous when she told me it was her first day working at the store—she was the best optician I have ever had!

Melvin Drake

195.
What is suggested about Mr. Drake?
A. He thinks his prescription has changed.
B. He started wearing eyeglasses recently.
C. He frequently shops at Danvers Mall.
D. He received a discount on his purchase.

Part 7

Câu hỏi

Questions 196-200 refer to the following Web page and e-mails.

https://www.hellosnackvending.com/services

Our Services

Hello Snack Vending offers a variety of vending and coffee services for company break rooms and vending machines.

Service 1 (Micromarket)—We set up a small market in your break room, with customized products available on open shelves. Micromarkets are self-service and feature electronic payments. Shelving and fixtures are provided.

Service 2 (Pantry)—We stock your break room cabinets with a variety of products that you select. Pantry service is paid for in advance, freeing users from paying per item.

Service 3 (Coffee)—We keep your break room stocked with coffee, tea, and all related essentials. We supply you with group-sized coffee makers, coffee, and individually sized creamer and sugar varieties.

Service 4 (Traditional Vending)—We regularly stock your vending machine with a customized selection of carbonated beverages, juice, and water.

Service 5 (Healthy Vending)—We regularly stock your vending machine with a wide selection of healthy snacks.

 

E-Mail Message

To: [email protected]

From: [email protected]

Date: November 14

Subject: Vending service

Hello,

My company recently bought a gently used nonrefrigerated vending machine, which has been placed in our employee break room. I am looking for a stocking service to fill it so that the staff can start using it.

Does your company only stock vending machines that you own, or do you also offer a stocking service for other machines? If you can service ours, I would like to know more about the snacks you have available to fill the machine. Could you please send me a list of the products you offer?

Thank you for your assistance.

Best regards,

Denikia Lewis

Kivowitz Company

 

To: Denikia Lewis

From: Customer Care

Date: November 15

Subject: Re: Vending service

Attachment: List

Dear Ms. Lewis,

Thank you for your e-mail. We would be happy to stock your machine even if it is not owned by our company. However, if your machine is old, it can be difficult to obtain parts for it, and older machines break more often. The cost of repairs can get high, making it more cost-effective for you to use one of our vending machines. Can you provide me with the model number?

I have attached the list you requested. We can accommodate special requests if you have any. I also recommend renting a drink machine from us, because we find that employees usually enjoy having a cold drink with their snacks.

Please contact me if you have additional questions.

Sincerely,

Dominik Scheibler

Customer Care Representative

196.
What is mentioned about Service 1?
A. It comes with a fixed product selection.
B. It allows users to pay electronically.
C. It requires an annual contract.
D. It includes shelving for an extra fee.

Part 7

Câu hỏi

Questions 196-200 refer to the following Web page and e-mails.

https://www.hellosnackvending.com/services

Our Services

Hello Snack Vending offers a variety of vending and coffee services for company break rooms and vending machines.

Service 1 (Micromarket)—We set up a small market in your break room, with customized products available on open shelves. Micromarkets are self-service and feature electronic payments. Shelving and fixtures are provided.

Service 2 (Pantry)—We stock your break room cabinets with a variety of products that you select. Pantry service is paid for in advance, freeing users from paying per item.

Service 3 (Coffee)—We keep your break room stocked with coffee, tea, and all related essentials. We supply you with group-sized coffee makers, coffee, and individually sized creamer and sugar varieties.

Service 4 (Traditional Vending)—We regularly stock your vending machine with a customized selection of carbonated beverages, juice, and water.

Service 5 (Healthy Vending)—We regularly stock your vending machine with a wide selection of healthy snacks.

 

E-Mail Message

To: [email protected]

From: [email protected]

Date: November 14

Subject: Vending service

Hello,

My company recently bought a gently used nonrefrigerated vending machine, which has been placed in our employee break room. I am looking for a stocking service to fill it so that the staff can start using it.

Does your company only stock vending machines that you own, or do you also offer a stocking service for other machines? If you can service ours, I would like to know more about the snacks you have available to fill the machine. Could you please send me a list of the products you offer?

Thank you for your assistance.

Best regards,

Denikia Lewis

Kivowitz Company

 

To: Denikia Lewis

From: Customer Care

Date: November 15

Subject: Re: Vending service

Attachment: List

Dear Ms. Lewis,

Thank you for your e-mail. We would be happy to stock your machine even if it is not owned by our company. However, if your machine is old, it can be difficult to obtain parts for it, and older machines break more often. The cost of repairs can get high, making it more cost-effective for you to use one of our vending machines. Can you provide me with the model number?

I have attached the list you requested. We can accommodate special requests if you have any. I also recommend renting a drink machine from us, because we find that employees usually enjoy having a cold drink with their snacks.

Please contact me if you have additional questions.

Sincerely,

Dominik Scheibler

Customer Care Representative

197.
What does Ms. Lewis suggest about her company's vending machine?
A. It is in poor condition.
B. It was recently serviced.
C. It was overpriced.
D. It is currently empty.

Part 7

Câu hỏi

Questions 196-200 refer to the following Web page and e-mails.

https://www.hellosnackvending.com/services

Our Services

Hello Snack Vending offers a variety of vending and coffee services for company break rooms and vending machines.

Service 1 (Micromarket)—We set up a small market in your break room, with customized products available on open shelves. Micromarkets are self-service and feature electronic payments. Shelving and fixtures are provided.

Service 2 (Pantry)—We stock your break room cabinets with a variety of products that you select. Pantry service is paid for in advance, freeing users from paying per item.

Service 3 (Coffee)—We keep your break room stocked with coffee, tea, and all related essentials. We supply you with group-sized coffee makers, coffee, and individually sized creamer and sugar varieties.

Service 4 (Traditional Vending)—We regularly stock your vending machine with a customized selection of carbonated beverages, juice, and water.

Service 5 (Healthy Vending)—We regularly stock your vending machine with a wide selection of healthy snacks.

 

E-Mail Message

To: [email protected]

From: [email protected]

Date: November 14

Subject: Vending service

Hello,

My company recently bought a gently used nonrefrigerated vending machine, which has been placed in our employee break room. I am looking for a stocking service to fill it so that the staff can start using it.

Does your company only stock vending machines that you own, or do you also offer a stocking service for other machines? If you can service ours, I would like to know more about the snacks you have available to fill the machine. Could you please send me a list of the products you offer?

Thank you for your assistance.

Best regards,

Denikia Lewis

Kivowitz Company

 

To: Denikia Lewis

From: Customer Care

Date: November 15

Subject: Re: Vending service

Attachment: List

Dear Ms. Lewis,

Thank you for your e-mail. We would be happy to stock your machine even if it is not owned by our company. However, if your machine is old, it can be difficult to obtain parts for it, and older machines break more often. The cost of repairs can get high, making it more cost-effective for you to use one of our vending machines. Can you provide me with the model number?

I have attached the list you requested. We can accommodate special requests if you have any. I also recommend renting a drink machine from us, because we find that employees usually enjoy having a cold drink with their snacks.

Please contact me if you have additional questions.

Sincerely,

Dominik Scheibler

Customer Care Representative

198.
What does Mr. Scheibler ask Ms. Lewis to send him?
A. A signed contract for the service
B. A picture of her vending machine
C. A list of needed parts
D. A model number

Part 7

Câu hỏi

Questions 196-200 refer to the following Web page and e-mails.

https://www.hellosnackvending.com/services

Our Services

Hello Snack Vending offers a variety of vending and coffee services for company break rooms and vending machines.

Service 1 (Micromarket)—We set up a small market in your break room, with customized products available on open shelves. Micromarkets are self-service and feature electronic payments. Shelving and fixtures are provided.

Service 2 (Pantry)—We stock your break room cabinets with a variety of products that you select. Pantry service is paid for in advance, freeing users from paying per item.

Service 3 (Coffee)—We keep your break room stocked with coffee, tea, and all related essentials. We supply you with group-sized coffee makers, coffee, and individually sized creamer and sugar varieties.

Service 4 (Traditional Vending)—We regularly stock your vending machine with a customized selection of carbonated beverages, juice, and water.

Service 5 (Healthy Vending)—We regularly stock your vending machine with a wide selection of healthy snacks.

 

E-Mail Message

To: [email protected]

From: [email protected]

Date: November 14

Subject: Vending service

Hello,

My company recently bought a gently used nonrefrigerated vending machine, which has been placed in our employee break room. I am looking for a stocking service to fill it so that the staff can start using it.

Does your company only stock vending machines that you own, or do you also offer a stocking service for other machines? If you can service ours, I would like to know more about the snacks you have available to fill the machine. Could you please send me a list of the products you offer?

Thank you for your assistance.

Best regards,

Denikia Lewis

Kivowitz Company

 

To: Denikia Lewis

From: Customer Care

Date: November 15

Subject: Re: Vending service

Attachment: List

Dear Ms. Lewis,

Thank you for your e-mail. We would be happy to stock your machine even if it is not owned by our company. However, if your machine is old, it can be difficult to obtain parts for it, and older machines break more often. The cost of repairs can get high, making it more cost-effective for you to use one of our vending machines. Can you provide me with the model number?

I have attached the list you requested. We can accommodate special requests if you have any. I also recommend renting a drink machine from us, because we find that employees usually enjoy having a cold drink with their snacks.

Please contact me if you have additional questions.

Sincerely,

Dominik Scheibler

Customer Care Representative

199.
What is included in the list Mr. Scheibler attached to his e-mail?
A. The snacks that his company offers
B. The dates that his company can make deliveries
C. The brand of vending machines that his company uses
D. The costs involved with vending services

Part 7

Câu hỏi

Questions 196-200 refer to the following Web page and e-mails.

https://www.hellosnackvending.com/services

Our Services

Hello Snack Vending offers a variety of vending and coffee services for company break rooms and vending machines.

Service 1 (Micromarket)—We set up a small market in your break room, with customized products available on open shelves. Micromarkets are self-service and feature electronic payments. Shelving and fixtures are provided.

Service 2 (Pantry)—We stock your break room cabinets with a variety of products that you select. Pantry service is paid for in advance, freeing users from paying per item.

Service 3 (Coffee)—We keep your break room stocked with coffee, tea, and all related essentials. We supply you with group-sized coffee makers, coffee, and individually sized creamer and sugar varieties.

Service 4 (Traditional Vending)—We regularly stock your vending machine with a customized selection of carbonated beverages, juice, and water.

Service 5 (Healthy Vending)—We regularly stock your vending machine with a wide selection of healthy snacks.

 

E-Mail Message

To: [email protected]

From: [email protected]

Date: November 14

Subject: Vending service

Hello,

My company recently bought a gently used nonrefrigerated vending machine, which has been placed in our employee break room. I am looking for a stocking service to fill it so that the staff can start using it.

Does your company only stock vending machines that you own, or do you also offer a stocking service for other machines? If you can service ours, I would like to know more about the snacks you have available to fill the machine. Could you please send me a list of the products you offer?

Thank you for your assistance.

Best regards,

Denikia Lewis

Kivowitz Company

 

To: Denikia Lewis

From: Customer Care

Date: November 15

Subject: Re: Vending service

Attachment: List

Dear Ms. Lewis,

Thank you for your e-mail. We would be happy to stock your machine even if it is not owned by our company. However, if your machine is old, it can be difficult to obtain parts for it, and older machines break more often. The cost of repairs can get high, making it more cost-effective for you to use one of our vending machines. Can you provide me with the model number?

I have attached the list you requested. We can accommodate special requests if you have any. I also recommend renting a drink machine from us, because we find that employees usually enjoy having a cold drink with their snacks.

Please contact me if you have additional questions.

Sincerely,

Dominik Scheibler

Customer Care Representative

200.
What additional service does Mr. Scheibler suggest?
A. Service 2
B. Service 3
C. Service 4
D. Service 5

Thời gian làm bài thi:

Cấu trúc đề thi

Hướng dẫn chọn Part:
- Bạn có thể tick vào từng phần của đề thi mà bạn muốn làm.
- Nếu không chọn phần nào, hệ thống sẽ mặc định chọn tất cả các phần.
- Khi đã sẵn sàng, hãy nhấn nút "Bắt đầu" để làm bài.
- Hãy đảm bảo bạn đã chọn đúng phần cần làm để không bỏ sót câu hỏi quan trọng.

listening

Part 1
6 câu

LISTENING TEST

In the Listening test, you will be asked to demonstrate how well you understand spoken English. The entire Listening test will last approximately 45 minutes. There are four parts, and directions are given for each part. You must mark your answers on the separate answer sheet. Do not write your answers in your test book. PART 1: Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time. Statement (C), “They’re sitting at a table,” is the bust description of the picture, so you should select answer (C) and mark it on your answer sheet.
Part 2
25 câu
Part 3
39 câu
Part 4
30 câu

reading

Part 5
30 câu
Part 6
16 câu
Part 7
54 câu
Bắt đầu

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