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Bộ đề 21 - Test 4

Nộp bài kiểm tra
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Bắt đầu bài kiểm tra
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Câu tiếp 

Part 1

Câu hỏi

bd21-1-9803
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
1.
A.
B.
C.
D.

Part 1

Câu hỏi

bd21-2-9255
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
2.
A.
B.
C.
D.

Part 1

Câu hỏi

bd21-3-7796
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
3.
A.
B.
C.
D.

Part 1

Câu hỏi

bd21-4-2911
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
4.
A.
B.
C.
D.

Part 1

Câu hỏi

bd21-5-8647
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
5.
A.
B.
C.
D.

Part 1

Câu hỏi

bd21-6-6668
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
6.
A.
B.
C.
D.

Part 2

Câu hỏi

bd21-7-7373
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
7.
A.
B.
C.

Part 2

Câu hỏi

bd21-8-6105
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
8.
A.
B.
C.

Part 2

Câu hỏi

bd21-9-7727
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
9.
A.
B.
C.

Part 2

Câu hỏi

bd21-10-5717
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
10.
A.
B.
C.

Part 2

Câu hỏi

bd21-11-8630
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
11.
A.
B.
C.

Part 2

Câu hỏi

bd21-12-3401
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
12.
A.
B.
C.

Part 2

Câu hỏi

bd21-13-1503
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
13.
A.
B.
C.

Part 2

Câu hỏi

bd21-14-8233
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
14.
A.
B.
C.

Part 2

Câu hỏi

bd21-15-2939
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
15.
A.
B.
C.

Part 2

Câu hỏi

bd21-16-3858
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
16.
A.
B.
C.

Part 2

Câu hỏi

bd21-17-2896
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
17.
A.
B.
C.

Part 2

Câu hỏi

bd21-18-9036
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
18.
A.
B.
C.

Part 2

Câu hỏi

bd21-19-2366
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
19.
A.
B.
C.

Part 2

Câu hỏi

bd21-20-998
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
20.
A.
B.
C.

Part 2

Câu hỏi

bd21-21-5041
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
21.
A.
B.
C.

Part 2

Câu hỏi

bd21-22-4685
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
22.
A.
B.
C.

Part 2

Câu hỏi

bd21-23-2358
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
23.
A.
B.
C.

Part 2

Câu hỏi

bd21-24-8675
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
24.
A.
B.
C.

Part 2

Câu hỏi

bd21-25-498
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
25.
A.
B.
C.

Part 2

Câu hỏi

bd21-26-2843
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
26.
A.
B.
C.

Part 2

Câu hỏi

bd21-27-9055
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
27.
A.
B.
C.

Part 2

Câu hỏi

bd21-28-4314
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
28.
A.
B.
C.

Part 2

Câu hỏi

bd21-29-1801
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
29.
A.
B.
C.

Part 2

Câu hỏi

bd21-30-9788
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
30.
A.
B.
C.

Part 2

Câu hỏi

bd21-31-5739
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
31.
A.
B.
C.

Part 3

Câu hỏi

bd21-32-34-452.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
32.
Who most likely is the man?
A. A delivery person
B. A contractor
C. A salesperson
D. A house cleaner

Part 3

Câu hỏi

bd21-32-34-452.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
33.
What will the man most likely bring when he returns?
A. An updated invoice
B. A product recommended to him
C. A new tool
D. A replacement tile

Part 3

Câu hỏi

bd21-32-34-452.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
34.
When will the man most likely return to the woman’s house?
A. On Thursday morning
B. On Thursday afternoon
C. On Friday morning
D. On Friday afternoon

Part 3

Câu hỏi

bd21-35-37-9481.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
35.
What are the speakers mainly discussing?
A. The condition of forest paths
B. Hiking options
C. A recycling program
D. Vending machines

Part 3

Câu hỏi

bd21-35-37-9481.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
36.
What is the woman concerned about?
A. The condition of the visitor center
B. Materials being disposed of properly
C. The need for new plastic bins
D. Her work schedule

Part 3

Câu hỏi

bd21-35-37-9481.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
37.
What does the man suggest?
A. Showing a video
B. Purchasing a television
C. Recording some instructions
D. Hiring additional workers

Part 3

Câu hỏi

bd21-38-40-3121.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
38.
Who most likely is the woman?
A. A manager
B. A consultant
C. A salesperson
D. A trainer

Part 3

Câu hỏi

bd21-38-40-3121.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
39.
What did Takeshi tell the man?
A. The training session will increase sales
B. The training session was not useful
C. Some people prefer independent work
D. More salespeople will be hired

Part 3

Câu hỏi

bd21-38-40-3121.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
40.
What will the man most likely do next?
A. Meet with the salespeople face-to-face
B. Ask Takeshi to talk to his teams
C. Cancel this week’s sales meeting
D. Discuss future training sessions

Part 3

Câu hỏi

bd21-41-43-6990.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
41.
Where do the speakers most likely work?
A. At an accounting firm
B. At a warehouse
C. At a university bookstore
D. At a book-publishing company

Part 3

Câu hỏi

bd21-41-43-6990.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
42.
What is the woman’s assignment?
A. To prepare a sales report
B. To train recently hired employees
C. To take notes during staff meetings
D. To proofread reports

Part 3

Câu hỏi

bd21-41-43-6990.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
43.
Why will the woman be unable to help the man?
A. She lacks the technical training
B. She is too busy
C. She is unsure of what Anna really wants
D. She sent her laptop to be serviced

Part 3

Câu hỏi

bd21-44-46-8246.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
44.
Who most likely are the speakers?
A. School teachers
B. Employees of a nature area
C. Members of a bird-watching club
D. Construction workers

Part 3

Câu hỏi

bd21-44-46-8246.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
45.
What problem are the speakers discussing?
A. The proposed location of a building
B. The schedule of a community event
C. Some recently completed construction
D. Damage caused by animals

Part 3

Câu hỏi

bd21-44-46-8246.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
46.
What does the man suggest the speakers do?
A. Contact some builders
B. Conduct a tour of a nature preserve
C. Hold a meeting at their workplace
D. Post an announcement at the community center

Part 3

Câu hỏi

bd21-47-49-7676.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
47.
What does the man say about hiring a new employee?
A. The hiring process is already finished.
B. Hiring may not be necessary.
C. There are no qualified applicants.
D. There is no money in the budget.

Part 3

Câu hỏi

bd21-47-49-7676.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
48.
What does the woman suggest?
A. Contracting some advertising work
B. Discussing the problem at the next meeting
C. Training new factory team workers
D. Hiring a temporary employee

Part 3

Câu hỏi

bd21-47-49-7676.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
49.
Why will the speakers talk to Janet Olsen?
A. To get her opinion about an issue
B. To ask how a problem was solved previously
C. To learn whether they can use her office
To ask about a recently hired team member

Part 3

Câu hỏi

bd21-50-52-8619.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
50.
What may prevent the woman from seeing the exhibit?
A. The exhibit will close early.
B. A parade will be held.
C. The buses are not running.
D. She has a work commitment.

Part 3

Câu hỏi

bd21-50-52-8619.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
51.
What does the man tell the woman she can do?
A. Get a full refund
B. Donate the cost of her tickets
C. Exchange her tickets for another date
D. Give her tickets to family members

Part 3

Câu hỏi

bd21-50-52-8619.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
52.
What does the woman imply when she says, “Oh, I have too many financial commitments at the moment”?
A. A. She will call the man back later.
B. She will not visit the gift shop.
C. She will not attend a special event.
D. She will not purchase a membership.

Part 3

Câu hỏi

bd21-53-55-9648.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
53.
What did Petra do on her way to the office?
A. She dropped a brochure off at a local store.
B. She stopped at a printing shop.
C. She shopped at an office store for some supplies.
D. She contacted a repair technician.

Part 3

Câu hỏi

bd21-53-55-9648.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
54.
What does the man say about the brochure the speakers are discussing?
A. He likes the bright colors.
B. He already approved it.
C. It contains too much information.
D. It was redesigned several times.

Part 3

Câu hỏi

bd21-53-55-9648.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
55.
Why will Petra make a phone call?
To order copies
B. To change a deadline
C. To get a mistake corrected
D. To try to get a price reduced

Part 3

Câu hỏi

bd21-56-58-9237.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
56.
What does the woman imply when she says, 'I haven't had a chance to look at it'?
A. She is not interested in the price list.
B. She likes the old furniture in the meeting room.
C. The furniture prices are very high.
D. The office furniture has not been ordered.

Part 3

Câu hỏi

bd21-56-58-9237.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
57.
What is most likely true about the travel arrangements that the woman is working on?
A. They are taking more time than expected.
B. They will be finished tomorrow.
C. There are only two people working on them.
D. The man is responsible for managing them.

Part 3

Câu hỏi

bd21-56-58-9237.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
58.
What does the man suggest that the woman do?
A. Train a coworker to order furniture
B. Ask whether a responsibility can be removed
C. Find somebody to help with travel planning
D. Apply for a management position

Part 3

Câu hỏi

bd21-59-61-6395.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
59.
Who most likely is the woman?
A. A consulting company employee
B. A Web developer
C. A supervisor
D. A certified trainer

Part 3

Câu hỏi

bd21-59-61-6395.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
60.
What does the woman tell Felix’ supervisor?
A. She can provide some paperwork.
B. She is paid hourly.
C. She is not familiar with a feature.
D. She has employees who can complete a task.

Part 3

Câu hỏi

bd21-59-61-6395.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
61.
When will a Web site be launched?
A. Once a feature is added
B. Later that day
C. After two companies merge
D. In the coming week

Part 3

Câu hỏi

bd21-62-64-8664.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

62.
What problem does the woman mention?
A. Her order arrived late.
B. Her order is missing an item.
C. She did not order enough of an item.
D. She did not receive an invoice.

Part 3

Câu hỏi

bd21-62-64-8664.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

63.
What does the man say about some buckets of glaze?
A. They contain the wrong color glaze.
B. They are on the delivery truck now.
C. They were left behind.
D. They are heavier than they look.

Part 3

Câu hỏi

bd21-62-64-8664.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

64.
Look at the graphic. On which day is the conversation taking place?
A. Tuesday
B. Wednesday
C. Thursday
D. Friday

Part 3

Câu hỏi

bd21-65-67-7165.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

65.
What are the speakers mainly discussing?
A. A conference hosted by another company
B. A location for an upcoming conference
C. The purpose of an annual conference
D. A conference speaker they both admire

Part 3

Câu hỏi

bd21-65-67-7165.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

66.
What does the man imply about conference participants?
A. They will choose food options from a menu.
B. They will eat breakfast together.
C. They will not be provided with meals.
D. They must buy snacks from a nearby store.

Part 3

Câu hỏi

bd21-65-67-7165.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

67.
Look at the graphic. Which package will the speakers most likely purchase?
A. Bronze
B. Silver
C. Gold
D. Platinum

Part 3

Câu hỏi

bd21-68-70-7428.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

68.
Where most likely does the woman work?
A. At a delivery company
B. At a fitness center
C. At a truck repair facility
D. At an exercise equipment manufacturer

Part 3

Câu hỏi

bd21-68-70-7428.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

69.
Look at the graphic. Where will the five heavy boxes be put?
A. In the reception area
B. In the locker rooms
C. In exercise area 1
D. In exercise area 2

Part 3

Câu hỏi

bd21-68-70-7428.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

70.
What equipment was delivered yesterday?
A. Rowing machines
B. Furniture
C. Pool supplies
D. Weight-lifting equipment

Part 4

Câu hỏi

bd21-71-73-288.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
71.
Who is the speaker?
A. A book author
B. A park ranger
C. A tour guide
D. A painter

Part 4

Câu hỏi

bd21-71-73-288.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
72.
What will the listeners mostly see during their visit?
A. Rare plants
B. Works of art
C. Antique furnishing
D. A nineteenth-century library

Part 4

Câu hỏi

bd21-71-73-288.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
73.
What does the speaker invite the listeners to do?
A. Use a map
B. Make a purchase
C. Stay with the group
D. Take pictures

Part 4

Câu hỏi

bd21-74-76-4634.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
74.
What does the speaker recommend doing?
A. Creating more charging stations
B. Buying an electric pickup truck
C. Getting new tires
D. Shopping for a sports car

Part 4

Câu hỏi

bd21-74-76-4634.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
75.
What disadvantage of electric pickup trucks does the speaker mention?
A. Their high cost
B. Their engine noise
C. Their slow speed
D. Their small size

Part 4

Câu hỏi

bd21-74-76-4634.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
76.
What alternative use for electric pickup trucks does the speaker mention?
A. Sheltering animals
B. Generating radio signals
C. Supporting building structures
D. Powering homes

Part 4

Câu hỏi

bd21-77-79-1352.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
77.
Who most likely is the speaker?
A. A store cashier
B. A produce supplier
C. A restaurant owner
D. A supermarket manager

Part 4

Câu hỏi

bd21-77-79-1352.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
78.
What are the owners doing?
A. Increasing staff pay
B. Introducing new products
C. Hosting a dinner
D. Hiring more employees

Part 4

Câu hỏi

bd21-77-79-1352.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
79.
What does the speaker imply when she says, “There’s a sign-up sheet in the staff room”?
A. The new work hours are voluntary
B. People who sign up get a reward
C. All employees must sign up for a shift
D. The meeting will continue in the staff room

Part 4

Câu hỏi

bd21-80-82-1464.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
80.
What is being advertised?
A. A solar heating system for homes
B. A contest for a new heating system
C. A home cleaning service
D. A service for home heating systems

Part 4

Câu hỏi

bd21-80-82-1464.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
81.
What does the advertisement emphasize about the company?
A. Its 24-hour service
B. Its special cameras
C. Its low prices
D. Its customer service

Part 4

Câu hỏi

bd21-80-82-1464.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
82.
How can the listeners get a discount?
A. By presenting a coupon
B. By scheduling an appointment online
C. By mentioning a radio advertisement
D. By joining a mailing list

Part 4

Câu hỏi

bd21-83-85-6449.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
83.
What is the purpose of the meeting?
A. To welcome new managers
B. To fix a problem with a training program
C. To provide an update
D. To announce a change in strategy

Part 4

Câu hỏi

bd21-83-85-6449.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
84.
What does the speaker imply when he says, “But we hope to be a strong partner with Regent during this construction boom”?
A. Regent is a new construction company
B. The plant may earn profits soon
C. The plant needs to create new products
D. The company needs to build more plants

Part 4

Câu hỏi

bd21-83-85-6449.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
85.
What did new employees do?
A. They inspected local mines
B. They delivered raw materials
C. They constructed a building
D. They acquired certification

Part 4

Câu hỏi

bd21-86-88-7546.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
86.
What will happen at Coleman’s Downtown Theater this weekend?
A. Movies of a special type will be shown
B. An actor will sign autographs
C. Collectors will gather for a trade show
D. An outdoor seating area will be opened

Part 4

Câu hỏi

bd21-86-88-7546.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
87.
What might people learn this weekend?
A. How to prepare to run a marathon
B. How the city has grown in 100 years
C. The history of space exploration
D. The history of an art form

Part 4

Câu hỏi

bd21-86-88-7546.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
88.
Who will be in the lobby on Sunday?
A. A professional who works in the movies
B. A writer who has released a new book
C. A historian from a nearby university
D. An astronaut who has been to space

Part 4

Câu hỏi

bd21-89-91-4220.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
89.
What work do the listeners do?
A. Train security guards
B. Make advertisements
C. Create security software
D. Provide financial advice

Part 4

Câu hỏi

bd21-89-91-4220.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
90.
What will happen tonight?
A. Security systems will be updated
B. More security guards will be on duty
C. Financial data will be revised
D. New computers will be purchased

Part 4

Câu hỏi

bd21-89-91-4220.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
91.
Why does the speaker say, “We are the most trusted company in the industry, and we want to stay that way”?
A. To congratulate a colleague
B. To show appreciation to clients
C. To motivate the listeners to act
D. To introduce the next speaker

Part 4

Câu hỏi

bd21-92-94-5250.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
92.
What is the purpose of the broadcast?
A. To promote healthy eating habits
B. To describe new recipes
C. To review local restaurants
D. To promote Italian culture

Part 4

Câu hỏi

bd21-92-94-5250.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
93.
What does the speaker criticize about Maria’s Kitchen?
A. The cost
B. The service
C. The parking
D. The view

Part 4

Câu hỏi

bd21-92-94-5250.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.
94.
What does the speaker recommend that the listeners do?
A. Try the Italian food at Maria’s Kitchen
B. Cook Italian food at home
C. Order the chicken at Arno’s Bistro
D. Travel outside the area for the best Italian food

Part 4

Câu hỏi

bd21-95-97-3912.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

95.
Who most likely is the listener?
A. A band leader
B. A wedding planner
C. A restaurant worker
D. A professional printer

Part 4

Câu hỏi

bd21-95-97-3912.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

96.
What problem does the speaker mention?
A. A delayed flight
B. An unavailable musician
C. Additional guests
D. A change in weather

Part 4

Câu hỏi

bd21-95-97-3912.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

97.
Look at the graphic. What information will most likely be changed?
A. Newfield Hotel
B. 5:00 P.M.
C. Rose Garden
D. Moderne Heart

Part 4

Câu hỏi

bd21-98-100-1477.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

98.
Who is Sayan Mitra?
A. A customer service representative
B. An accountant
C. A car dealer
D. A consultant

Part 4

Câu hỏi

bd21-98-100-1477.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

99.
Look at the graphic. Which stage of car production is the speaker discussing?
A. Stage 1
B. Stage 2
C. Stage 3
D. Stage 4

Part 4

Câu hỏi

bd21-98-100-1477.mp3
00:00
00:00
Nhấn Enter hoặc Space để hiển thị thanh trượt âm lượng.

Image

100.
What will the listeners most likely do next?
A. View a presentation
B. Ask some questions
C. Review some specifications
D. Return to their desks

Part 5

Câu hỏi

101.
After software updates, our customers report significant _______ in both speed and reliability.
A. improvable
B. improvements
C. improves
D. improved

Part 5

Câu hỏi

102.
McNeal Unlimited’s market profile was finished before the due date listed _______ the project plan.
A. in
B. about
C. until
D. along

Part 5

Câu hỏi

103.
Employees can take up to two weeks off at a time as long as _______ requests are approved in advance.
A. they
B. their
C. themselves
D. them

Part 5

Câu hỏi

104.
Service representatives are responsible for being the _______ contact for each of our clients.
A. small
B. most
C. abundant
D. primary

Part 5

Câu hỏi

105.
The _______ of the fund-raiser was due to bad weather, so the event will be rescheduled for next weekend.
A. cancellation
B. cancel
C. canceled
D. canceler

Part 5

Câu hỏi

106.
AVB Education’s online courses help users master many computer skills more _______ than other learning methods do.
A. nearly
B. lightly
C. previously
D. effectively

Part 5

Câu hỏi

107.
The _______ of several celebrities at the Sasaki Museum attracted local residents seeking photographs.
A. presenter
B. presented
C. presence
D. presentable

Part 5

Câu hỏi

108.
The committee enthusiastically _______ the theater company’s grant application because it encourages community participation.
A. approved
B. caused
C. affected
D. practiced

Part 5

Câu hỏi

109.
Mr. Ibrahim told the management team that preparation for the annual shareholders' meeting was going _______ as planned.
A. preciseness
B. precise
C. precision
D. precisely

Part 5

Câu hỏi

110.
Aryxco's shipping costs vary based upon the destination and the weight _______ the package.
A. as
B. along
C. between
D. of

Part 5

Câu hỏi

111.
The health records of our clients are stored on a _______ server that is accessible only to authorized users.
A. secure
B. securing
C. securely
D. secureness

Part 5

Câu hỏi

112.
Before we sign a contract with the heating company, we must confirm that its proposal meets our installation _______.
A. customers
B. businesses
C. requirements
D. volunteers

Part 5

Câu hỏi

113.
The area -------- the new Furniture Vine headquarters is covered by dense forest.
A. among
B. happening
C. foreseeable
D. surrounding

Part 5

Câu hỏi

114.
The firm's top analysts expect that the acquisition of Valuwest, Inc., will lead to a _______ future for shareholders.
A. prosperous
B. voluntary
C. sizable
D. calculating

Part 5

Câu hỏi

115.
Upon reviewing the draft of the agreement, the lead lawyer will notify Ms. Gwan's team _______ any concerns.
A. regarding
B. afterward
C. toward
D. as soon as

Part 5

Câu hỏi

116.
Following a two-year break, the Grear Institute is once again _______ career-building workshops for health-care workers.
A. informing
B. providing
C. passing
D. deciding

Part 5

Câu hỏi

117.
The Cedar Lake Hotel adjusted its _______ prices in an attempt to increase its share of the growing market.
A. competed
B. competition
C. competitor
D. competitive

Part 5

Câu hỏi

118.
Operating hours of Big Midwest Cafés are subject to local _______ enforced by the city in which the café is located.
A. fragments
B. equalities
C. regulations
D. categories

Part 5

Câu hỏi

119.
The legal department _______ revisions to the amendment last week, and Ms. Koehler sent it to the corporate group for review.
A. completed
B. completes
C. will complete
D. is completing

Part 5

Câu hỏi

120.
Ms. Arriata asked all _______ in yesterday's Productivity and Technology workshop to send in their questionnaires.
A. activities
B. objectives
C. participants
D. schedules

Part 5

Câu hỏi

121.
Consumers noted that Sunnyside Chocolates taste _______ different from all other chocolates.
A. distinguish
B. distinguishably
C. to distinguish
D. distinguishing

Part 5

Câu hỏi

122.
With bicycling becoming more popular than ever, the city council plans to _______ the number of bicycle lanes on city streets.
A. generate
B. invent
C. expand
D. organize

Part 5

Câu hỏi

123.
Claston Industry’s guidelines help ensure that equipment ordered from all suppliers _______ safety standards.
A. meets
B. meeting
C. to meet
D. was met

Part 5

Câu hỏi

124.
Though Ms. Daiyu _______ handles customer inquiries, Mr. Mei takes over when she gets a special assignment from her manager.
A. never
B. almost
C. deeply
D. usually

Part 5

Câu hỏi

125.
Opportunities for growth cannot _______ by Askika Medical without a careful analysis of the costs and benefits.
A. pursue
B. be pursued
C. pursuing
D. to pursue

Part 5

Câu hỏi

126.
Mayson Technology not only leads its competitors in revenue _______ in award-winning innovations.
A. but also
B. so that
C. and
D. yet

Part 5

Câu hỏi

127.
Our presentation will provide an overview of _______ the theoretical and the practical aspects of machine learning.
A. each
B. any
C. such
D. both

Part 5

Câu hỏi

128.
The responsibilities of new assembly-line supervisors at the Streamline Auto Plant increase _______ as they gain more experience.
A. diligently
B. completely
C. progressively
D. cooperatively

Part 5

Câu hỏi

129.
Although unforeseen factors initially _______ the construction of the wind farm, it opened on schedule.
A. complicate
B. complicated
C. are complicating
D. be complicated

Part 5

Câu hỏi

130.
_______ Haruto sees an opportunity for professional development, he is sure to take advantage of it.
A. Even though
B. Owing to
C. Whenever
D. Whereas

Part 6

Câu hỏi

Questions 131-134 refer to the following Web page.

Evergreen Mountains Scenic Railway

The Evergreen Mountains Scenic Railway has reopened after a yearlong renovation project. First built over a century ago, the railway is one of the oldest in the nation. The recent closure was necessary to make extensive upgrades to the aging tracks and train cars. 131. renovations were made to the historic station.

Sightseers on the railway will enjoy a trip through the Evergreen Forest as they 132. to the top of Walden Mountain. Here the train will make an hour-long stop for visitors to tour the new visitor center or 133. enjoy the views from the highest mountain in the region. The return trip takes a different route back to the station. 134.  Tickets for this amazing journey are available online.

131.
A. Additionally
B. However
C. Nevertheless
D. For example

Part 6

Câu hỏi

Questions 131-134 refer to the following Web page.

Evergreen Mountains Scenic Railway

The Evergreen Mountains Scenic Railway has reopened after a yearlong renovation project. First built over a century ago, the railway is one of the oldest in the nation. The recent closure was necessary to make extensive upgrades to the aging tracks and train cars. 131. renovations were made to the historic station.

Sightseers on the railway will enjoy a trip through the Evergreen Forest as they 132. to the top of Walden Mountain. Here the train will make an hour-long stop for visitors to tour the new visitor center or 133. enjoy the views from the highest mountain in the region. The return trip takes a different route back to the station. 134.  Tickets for this amazing journey are available online.

132.
A. ride
B. riding
C. rides
D. ridden

Part 6

Câu hỏi

Questions 131-134 refer to the following Web page.

Evergreen Mountains Scenic Railway

The Evergreen Mountains Scenic Railway has reopened after a yearlong renovation project. First built over a century ago, the railway is one of the oldest in the nation. The recent closure was necessary to make extensive upgrades to the aging tracks and train cars. 131. renovations were made to the historic station.

Sightseers on the railway will enjoy a trip through the Evergreen Forest as they 132. to the top of Walden Mountain. Here the train will make an hour-long stop for visitors to tour the new visitor center or 133. enjoy the views from the highest mountain in the region. The return trip takes a different route back to the station. 134.  Tickets for this amazing journey are available online.

133.
A. simple
B. simplest
C. simplify
D. simply

Part 6

Câu hỏi

Questions 131-134 refer to the following Web page.

Evergreen Mountains Scenic Railway

The Evergreen Mountains Scenic Railway has reopened after a yearlong renovation project. First built over a century ago, the railway is one of the oldest in the nation. The recent closure was necessary to make extensive upgrades to the aging tracks and train cars. 131. renovations were made to the historic station.

Sightseers on the railway will enjoy a trip through the Evergreen Forest as they 132. to the top of Walden Mountain. Here the train will make an hour-long stop for visitors to tour the new visitor center or 133. enjoy the views from the highest mountain in the region. The return trip takes a different route back to the station. 134.  Tickets for this amazing journey are available online.

134.
A. The renovations took longer than expected.
B. Walden Mountain is the tallest of the Evergreen Mountains.
C. Other nearby mountains do not have tourist attractions.
D. The entire trip takes approximately 2.5 hours.

Part 6

Câu hỏi

Questions 135-138 refer to the following e-mail.

To: Marcus Witt

From: Julie Mendell

Date: 1 June

Subject: Your contract with Nevy

Attachment: Renewal form

Dear Mr. Witt:

Greetings from the Nevy Corporation. I hope this message finds you well.

As I mentioned on our recent call, we are conducting a review of our current 135. This includes your agency. 136. the difficult year, we have been impressed with your agency’s professionalism and positive results. 137. Please sign the attached document and return it to us at your earliest convenience.

We 138. forward to strengthening our relationship with you and your team. If you have any questions or concerns, please let us know.

Sincerely,

Julie Mendell

Partner Relations Manager

135.
A. versions
B. contests
C. equipment
D. partnerships

Part 6

Câu hỏi

Questions 135-138 refer to the following e-mail.

To: Marcus Witt

From: Julie Mendell

Date: 1 June

Subject: Your contract with Nevy

Attachment: Renewal form

Dear Mr. Witt:

Greetings from the Nevy Corporation. I hope this message finds you well.

As I mentioned on our recent call, we are conducting a review of our current 135. This includes your agency. 136. the difficult year, we have been impressed with your agency’s professionalism and positive results. 137. Please sign the attached document and return it to us at your earliest convenience.

We 138. forward to strengthening our relationship with you and your team. If you have any questions or concerns, please let us know.

Sincerely,

Julie Mendell

Partner Relations Manager

136.
A. Although
B. Despite
C. Instead
D. Since

Part 6

Câu hỏi

Questions 135-138 refer to the following e-mail.

To: Marcus Witt

From: Julie Mendell

Date: 1 June

Subject: Your contract with Nevy

Attachment: Renewal form

Dear Mr. Witt:

Greetings from the Nevy Corporation. I hope this message finds you well.

As I mentioned on our recent call, we are conducting a review of our current 135. This includes your agency. 136. the difficult year, we have been impressed with your agency’s professionalism and positive results. 137. Please sign the attached document and return it to us at your earliest convenience.

We 138. forward to strengthening our relationship with you and your team. If you have any questions or concerns, please let us know.

Sincerely,

Julie Mendell

Partner Relations Manager

137.
A. Therefore, we would like to extend your contract for another two years.
Unfortunately, we were unable to reach you in time.
C. Please confirm your contact details at your earliest convenience.
D. We certainly understand the concerns you raised when we last spoke.

Part 6

Câu hỏi

Questions 135-138 refer to the following e-mail.

To: Marcus Witt

From: Julie Mendell

Date: 1 June

Subject: Your contract with Nevy

Attachment: Renewal form

Dear Mr. Witt:

Greetings from the Nevy Corporation. I hope this message finds you well.

As I mentioned on our recent call, we are conducting a review of our current 135. This includes your agency. 136. the difficult year, we have been impressed with your agency’s professionalism and positive results. 137. Please sign the attached document and return it to us at your earliest convenience.

We 138. forward to strengthening our relationship with you and your team. If you have any questions or concerns, please let us know.

Sincerely,

Julie Mendell

Partner Relations Manager

138.
A. were looking
B. would look
C. looked
D. look

Part 6

Câu hỏi

Questions 139-142 refer to the following advertisement.

Save Big at Buelo Fitness!

At Buelo Fitness, we seek to improve the physical and mental well-being of all Carver residents. Since the gym is locally owned, 139. will give you the attention and guidance you need to maximize your fitness. 140. another year comes to an end, why not get in shape?

141.  But you must act fast! These limited-time deals are only valid through December 31.

The Buelo Bundle consists of fifteen classes within three months for just $100. The Buelo Unlimited package is just $10 dung cho first month, and then $100 per month thereafter. It requires a six-month 142.

139.
A. we
B. one
C. they
D. mine

Part 6

Câu hỏi

Questions 139-142 refer to the following advertisement.

Save Big at Buelo Fitness!

At Buelo Fitness, we seek to improve the physical and mental well-being of all Carver residents. Since the gym is locally owned, 139. will give you the attention and guidance you need to maximize your fitness. 140. another year comes to an end, why not get in shape?

141.  But you must act fast! These limited-time deals are only valid through December 31.

The Buelo Bundle consists of fifteen classes within three months for just $100. The Buelo Unlimited package is just $10 dung cho first month, and then $100 per month thereafter. It requires a six-month 142.

140.
A. As
B. During
C. Beyond
D. Following

Part 6

Câu hỏi

Questions 139-142 refer to the following advertisement.

Save Big at Buelo Fitness!

At Buelo Fitness, we seek to improve the physical and mental well-being of all Carver residents. Since the gym is locally owned, 139. will give you the attention and guidance you need to maximize your fitness. 140. another year comes to an end, why not get in shape?

141.  But you must act fast! These limited-time deals are only valid through December 31.

The Buelo Bundle consists of fifteen classes within three months for just $100. The Buelo Unlimited package is just $10 dung cho first month, and then $100 per month thereafter. It requires a six-month 142.

141.
A. Call us if you have any questions.
B. Check out these positive reviews from customers.
C. We are offering two special deals to help you begin.
D. Exercise should be combined with healthy eating habits.

Part 6

Câu hỏi

Questions 139-142 refer to the following advertisement.

Save Big at Buelo Fitness!

At Buelo Fitness, we seek to improve the physical and mental well-being of all Carver residents. Since the gym is locally owned, 139. will give you the attention and guidance you need to maximize your fitness. 140. another year comes to an end, why not get in shape?

141.  But you must act fast! These limited-time deals are only valid through December 31.

The Buelo Bundle consists of fifteen classes within three months for just $100. The Buelo Unlimited package is just $10 dung cho first month, and then $100 per month thereafter. It requires a six-month 142.

142.
A. lease
B. development
C. opportunity
D. commitment

Part 6

Câu hỏi

Questions 143-146 refer to the following e-mail.

To: [email protected]

From: [email protected]

Subject: Service Fee

Date: 27 May, 10:34 A.M.

Dear Ms. Liu,

143. an error in our internal computer processing system, a service fee was incorrectly deducted from your savings account on 23 May. This error has been fixed, and a refund was posted to your account on 25 May. You 144. this deposit on your next statement under the description “Fee adjustment.”

We apologize if this has resulted in any 145. Please contact us if you have any concerns regarding this issue. 146.

Sincerely,

Jennifer Ayers

Customer Support

Gerden Bank

143.
A. In fact
B. Because of
C. In reply to
D. Except for

Part 6

Câu hỏi

Questions 143-146 refer to the following e-mail.

To: [email protected]

From: [email protected]

Subject: Service Fee

Date: 27 May, 10:34 A.M.

Dear Ms. Liu,

143. an error in our internal computer processing system, a service fee was incorrectly deducted from your savings account on 23 May. This error has been fixed, and a refund was posted to your account on 25 May. You 144. this deposit on your next statement under the description “Fee adjustment.”

We apologize if this has resulted in any 145. Please contact us if you have any concerns regarding this issue. 146.

Sincerely,

Jennifer Ayers

Customer Support

Gerden Bank

144.
A. found
B. were finding
C. will find
D. have found

Part 6

Câu hỏi

Questions 143-146 refer to the following e-mail.

To: [email protected]

From: [email protected]

Subject: Service Fee

Date: 27 May, 10:34 A.M.

Dear Ms. Liu,

143. an error in our internal computer processing system, a service fee was incorrectly deducted from your savings account on 23 May. This error has been fixed, and a refund was posted to your account on 25 May. You 144. this deposit on your next statement under the description “Fee adjustment.”

We apologize if this has resulted in any 145. Please contact us if you have any concerns regarding this issue. 146.

Sincerely,

Jennifer Ayers

Customer Support

Gerden Bank

145.
A. confusion
B. satisfaction
C. explanation
D. calculation

Part 6

Câu hỏi

Questions 143-146 refer to the following e-mail.

To: [email protected]

From: [email protected]

Subject: Service Fee

Date: 27 May, 10:34 A.M.

Dear Ms. Liu,

143. an error in our internal computer processing system, a service fee was incorrectly deducted from your savings account on 23 May. This error has been fixed, and a refund was posted to your account on 25 May. You 144. this deposit on your next statement under the description “Fee adjustment.”

We apologize if this has resulted in any 145. Please contact us if you have any concerns regarding this issue. 146.

Sincerely,

Jennifer Ayers

Customer Support

Gerden Bank

146.
A. We just added 280 new customers to our base.
B. Please let us know whether you want to open a checking account.
C. Gerden Bank has an important message for our customers.
D. As always, thank you for choosing Gerden Bank.

Part 7

Câu hỏi

Questions 147-148 refer to the following memo.

MEMO

To: All Staff

From: Amaya Sodhi

Subject: Online Portal

Date: 22 August

The online portal is now up and running. To use it, patients must first obtain an activation number from a staff member here. Patients will then be able to register to access their records, get lab results, and book appointments.

We had also planned to launch a payment option within the portal. However, the Web developers are still dealing with issues with the billing system. As a result, that part of the system will be implemented at a later time.

It will take some time for all of us to learn how to work with the portal. If you have any questions, please contact Marie at extension 244.

147.
Where most likely does Ms. Sodhi work?
A. At a hotel
B. At a medical office
C. At a credit card company
D. At an employment agency

Part 7

Câu hỏi

Questions 147-148 refer to the following memo.

MEMO

To: All Staff

From: Amaya Sodhi

Subject: Online Portal

Date: 22 August

The online portal is now up and running. To use it, patients must first obtain an activation number from a staff member here. Patients will then be able to register to access their records, get lab results, and book appointments.

We had also planned to launch a payment option within the portal. However, the Web developers are still dealing with issues with the billing system. As a result, that part of the system will be implemented at a later time.

It will take some time for all of us to learn how to work with the portal. If you have any questions, please contact Marie at extension 244.

148.
What has been delayed?
A. A software update
B. The hiring of new employees
C. The delivery of information to Marie
D. An online payment system

Part 7

Câu hỏi

Questions 149-150 refer to the following form.

Welcome to the

Mirjana Springs Hotel

in Dubrovnik.

The network password for complimentary Web access is “Mirjanawifi.” It is offered throughout the hotel.

For hotel-related requests, please contact the front desk. For information on local attractions and tourist excursions, please see Ms. Novak in our recreation office.

We hope you enjoy your stay!

Room #: 1296

Check-in: May 23

Guest: Devon Tolga

Checkout: May 25

Clerk: Malina Babic

Arrival time: 8:23 P.M.
149.
What is indicated about Internet access at the Mirjana Springs Hotel?
A. It does not require a password.
B. It is not very reliable in the evening.
C. It is not available in room 1296.
D. Guests do not have to pay for it.

Part 7

Câu hỏi

Questions 149-150 refer to the following form.

Welcome to the

Mirjana Springs Hotel

in Dubrovnik.

The network password for complimentary Web access is “Mirjanawifi.” It is offered throughout the hotel.

For hotel-related requests, please contact the front desk. For information on local attractions and tourist excursions, please see Ms. Novak in our recreation office.

We hope you enjoy your stay!

Room #: 1296

Check-in: May 23

Guest: Devon Tolga

Checkout: May 25

Clerk: Malina Babic

Arrival time: 8:23 P.M.
150.
What is indicated about Ms. Novak?
A. She works at the front desk.
B. She will check out on May 25.
C. She helps set up sightseeing trips.
D. She is Ms. Babic’s supervisor.

Part 7

Câu hỏi

Questions 151-152 refer to the following advertisement.

Mini-pure: Portable Air Purifier

Mountain Clear Air, a leader in air purifying devices, introduces Mini-pure, the first portable air purifier of its kind. Developed by leading environmentalists and engineers, Mini-pure cleans air by using negative ions! Plus, it’s small and convenient, so you can take it with you wherever you go.

  • Environmentally friendly and effective
  • Fits easily into a purse or briefcase
  • Reduces pollutants and allergens
  • Charges quickly with any standard phone charger
  • For use at home, in the office, or anywhere

Find out more at Minipureairclean.com.

151.
For whom is the advertisement most likely intended?
A. Medical engineers
B. Hotel operators
C. Environmental specialists
D. Everyday consumers

Part 7

Câu hỏi

Questions 151-152 refer to the following advertisement.

Mini-pure: Portable Air Purifier

Mountain Clear Air, a leader in air purifying devices, introduces Mini-pure, the first portable air purifier of its kind. Developed by leading environmentalists and engineers, Mini-pure cleans air by using negative ions! Plus, it’s small and convenient, so you can take it with you wherever you go.

  • Environmentally friendly and effective
  • Fits easily into a purse or briefcase
  • Reduces pollutants and allergens
  • Charges quickly with any standard phone charger
  • For use at home, in the office, or anywhere

Find out more at Minipureairclean.com.

152.
What is NOT indicated about the air purifier?
A. Its size
B. Its purpose
C. Its cost
D. Its power source

Part 7

Câu hỏi

Questions 153-154 refer to the following text-message chain.

Jim Szymanski (9:42 A.M.)

Bev, I want to give you a heads-up. There’s a broken water valve at the Eastbury Student Apartments. The water there will be shut off for 2 hours.

Bev Munoz (9:43 A.M.)

No problem. We can wash our hands at the Carlton Apartments after we finish this job.

Jim Szymanski (9:44 A.M.)

Right. We’ll be doing the same thing this morning as we did last time. We’ll enter each apartment unit and vacuum out the filter in the wall air conditioner. Any filter that looks too dusty should be replaced. Also, we should clear out debris from the vents.

Bev Munoz (9:46 A.M.)

Got it. Will all the apartments be unoccupied?

Jim Szymanski (9:47 A.M.)

The students are on school holiday. But you may want to knock on the doors just in case.

Bev Munoz (9:48 A.M.)

OK. I can handle Building A because I’m parked nearby. You could work on Building B. The work will go more quickly that way, and we’ll have time for an afternoon lunch break.

Jim Szymanski (9:49 A.M.)

Exactly. Let me know if you need anything else this morning.

153.
What will Mr. Szymanski and Ms. Munoz do this morning?
A. Remove litter from parking areas
B. Service some air conditioners
C. Repair broken water pipes
D. Install kitchen appliances

Part 7

Câu hỏi

Questions 153-154 refer to the following text-message chain.

Jim Szymanski (9:42 A.M.)

Bev, I want to give you a heads-up. There’s a broken water valve at the Eastbury Student Apartments. The water there will be shut off for 2 hours.

Bev Munoz (9:43 A.M.)

No problem. We can wash our hands at the Carlton Apartments after we finish this job.

Jim Szymanski (9:44 A.M.)

Right. We’ll be doing the same thing this morning as we did last time. We’ll enter each apartment unit and vacuum out the filter in the wall air conditioner. Any filter that looks too dusty should be replaced. Also, we should clear out debris from the vents.

Bev Munoz (9:46 A.M.)

Got it. Will all the apartments be unoccupied?

Jim Szymanski (9:47 A.M.)

The students are on school holiday. But you may want to knock on the doors just in case.

Bev Munoz (9:48 A.M.)

OK. I can handle Building A because I’m parked nearby. You could work on Building B. The work will go more quickly that way, and we’ll have time for an afternoon lunch break.

Jim Szymanski (9:49 A.M.)

Exactly. Let me know if you need anything else this morning.

154.
At 9:47 A.M., what does Mr. Szymanski imply when he writes, "The students are on school holiday"?
A. Parking will be easy to find.
B. No students live in Building A.
C. The apartments should be vacant.
D. Students often make their own repairs.

Part 7

Câu hỏi

Questions 155-157 refer to the following e-mail.

To: Larisa M. Lee

From: Minnich Furniture

Subject: Furniture Sale Ends Friday

Date: Wednesday, 28 August

Minnich Furniture Seasonal Sale!

Last three days for up to 50% savings. Shop for:

  • Sectionals
  • Sofas
  • Lamps
  • Bedroom sets

Over 1,000 items on sale. Hurry! Inventory is going fast!

Shop online at www.minnichfurniture.com

  • Limited quantities of certain items are available. Limit 2 sale items per customer.
  • Offer applies to Internet orders only. Additional cost for shipping.
  • Returns must be initiated within 30 days.
  • See Web site for full details and photos of all offerings.
155.
Who most likely is Ms. Lee?
A. A potential customer
B. A sales representative
C. An interior designer
D. A warehouse employee

Part 7

Câu hỏi

Questions 155-157 refer to the following e-mail.

To: Larisa M. Lee

From: Minnich Furniture

Subject: Furniture Sale Ends Friday

Date: Wednesday, 28 August

Minnich Furniture Seasonal Sale!

Last three days for up to 50% savings. Shop for:

  • Sectionals
  • Sofas
  • Lamps
  • Bedroom sets

Over 1,000 items on sale. Hurry! Inventory is going fast!

Shop online at www.minnichfurniture.com

  • Limited quantities of certain items are available. Limit 2 sale items per customer.
  • Offer applies to Internet orders only. Additional cost for shipping.
  • Returns must be initiated within 30 days.
  • See Web site for full details and photos of all offerings.
156.
How can purchases be made from Minnich Furniture?
A. By shopping at one of several retail stores in the area
B. By visiting the central warehouse
C. By phoning the call center
D. By placing an online order

Part 7

Câu hỏi

Questions 155-157 refer to the following e-mail.

To: Larisa M. Lee

From: Minnich Furniture

Subject: Furniture Sale Ends Friday

Date: Wednesday, 28 August

Minnich Furniture Seasonal Sale!

Last three days for up to 50% savings. Shop for:

  • Sectionals
  • Sofas
  • Lamps
  • Bedroom sets

Over 1,000 items on sale. Hurry! Inventory is going fast!

Shop online at www.minnichfurniture.com

  • Limited quantities of certain items are available. Limit 2 sale items per customer.
  • Offer applies to Internet orders only. Additional cost for shipping.
  • Returns must be initiated within 30 days.
  • See Web site for full details and photos of all offerings.
157.
What is indicated in the e-mail?
A. The sale will end in 30 days.
B. Returns of discounted items are not allowed.
C. Customers can buy only two items at sale price.
D. Only 1,000 items are left in stock.

Part 7

Câu hỏi

Questions 158-161 refer to the following letter.

Johan Krueger

Xolani Publishing

291 Waring Road

Pretoria 0002 South Africa

16 June

Nadja Abdi, Office Manager

64 Kenda Avenue

Nairobi 00606 Kenya

Dear Ms. Abdi,

Thank you for requesting a free trial issue of Modern Style Magazine. Enclosed is your complimentary issue. Businesses like yours benefit greatly from our magazine service. Did you know that patients typically wait up to twenty minutes before their checkup or cleaning? Having magazines to read helps the wait time pass quickly.

Ready to order a full subscription? Return the enclosed card and get 20 percent off the newsstand price. As a bonus, we will include a copy of our annual review issue at no extra charge.

Sincerely,

Johan Krueger

Johan Krueger, Xolani Publishing

P.S. We publish magazines for a variety of readers worldwide, including popular titles such as Sports Today, Home Repair Journal, and Budget Traveler Monthly. As a business, you can request a complimentary trial issue of any title in our catalogue. Just visit our Web site today!

158.
What type of business does Ms. Abdi most likely manage?
A. A hair salon
B. A dental clinic
C. A coffee shop
D. A law firm

Part 7

Câu hỏi

Questions 158-161 refer to the following letter.

Johan Krueger

Xolani Publishing

291 Waring Road

Pretoria 0002 South Africa

16 June

Nadja Abdi, Office Manager

64 Kenda Avenue

Nairobi 00606 Kenya

Dear Ms. Abdi,

Thank you for requesting a free trial issue of Modern Style Magazine. Enclosed is your complimentary issue. Businesses like yours benefit greatly from our magazine service. Did you know that patients typically wait up to twenty minutes before their checkup or cleaning? Having magazines to read helps the wait time pass quickly.

Ready to order a full subscription? Return the enclosed card and get 20 percent off the newsstand price. As a bonus, we will include a copy of our annual review issue at no extra charge.

Sincerely,

Johan Krueger

Johan Krueger, Xolani Publishing

P.S. We publish magazines for a variety of readers worldwide, including popular titles such as Sports Today, Home Repair Journal, and Budget Traveler Monthly. As a business, you can request a complimentary trial issue of any title in our catalogue. Just visit our Web site today!

159.
The word "pass" in paragraph 1, line 4, is closest in meaning to
A. cross
B. happen
C. elapse
D. overlook

Part 7

Câu hỏi

Questions 158-161 refer to the following letter.

Johan Krueger

Xolani Publishing

291 Waring Road

Pretoria 0002 South Africa

16 June

Nadja Abdi, Office Manager

64 Kenda Avenue

Nairobi 00606 Kenya

Dear Ms. Abdi,

Thank you for requesting a free trial issue of Modern Style Magazine. Enclosed is your complimentary issue. Businesses like yours benefit greatly from our magazine service. Did you know that patients typically wait up to twenty minutes before their checkup or cleaning? Having magazines to read helps the wait time pass quickly.

Ready to order a full subscription? Return the enclosed card and get 20 percent off the newsstand price. As a bonus, we will include a copy of our annual review issue at no extra charge.

Sincerely,

Johan Krueger

Johan Krueger, Xolani Publishing

P.S. We publish magazines for a variety of readers worldwide, including popular titles such as Sports Today, Home Repair Journal, and Budget Traveler Monthly. As a business, you can request a complimentary trial issue of any title in our catalogue. Just visit our Web site today!

160.
What is indicated about Xolani Publishing?
A. Its products appeal to people with various interests.
B. It mainly publishes academic journals.
C. Its customer base is limited to South Africa.
D. It sells mostly digital subscriptions.

Part 7

Câu hỏi

Questions 158-161 refer to the following letter.

Johan Krueger

Xolani Publishing

291 Waring Road

Pretoria 0002 South Africa

16 June

Nadja Abdi, Office Manager

64 Kenda Avenue

Nairobi 00606 Kenya

Dear Ms. Abdi,

Thank you for requesting a free trial issue of Modern Style Magazine. Enclosed is your complimentary issue. Businesses like yours benefit greatly from our magazine service. Did you know that patients typically wait up to twenty minutes before their checkup or cleaning? Having magazines to read helps the wait time pass quickly.

Ready to order a full subscription? Return the enclosed card and get 20 percent off the newsstand price. As a bonus, we will include a copy of our annual review issue at no extra charge.

Sincerely,

Johan Krueger

Johan Krueger, Xolani Publishing

P.S. We publish magazines for a variety of readers worldwide, including popular titles such as Sports Today, Home Repair Journal, and Budget Traveler Monthly. As a business, you can request a complimentary trial issue of any title in our catalogue. Just visit our Web site today!

161.
What is NOT offered to Ms. Abdi in the letter?
A. A free trial issue of another magazine
B. A discounted subscription rate
C. A bonus for referring new subscribers
D. A free issue of Modern Style Magazine

Part 7

Câu hỏi

Questions 162-165 refer to the following press release.

FOR IMMEDIATE RELEASE

Contact: Roberto Barboza

351 922 555 965

LISBON (18 June)—This year’s International Candy Conference will be held in Lisbon, Portugal, at the Vil de Maitros Convention Center near the Bibb Bubblegum factory. Thousands of candy industry specialists from around the world are expected to attend the event on 8–10 September. — [1] —.

Amanda Bibb, CEO of Bibb Bubblegum, takes the chewing gum industry very seriously. — [2] —. As the company’s fourth-generation CEO, she proudly shares, “My family is excited to sponsor this event and thrilled to be the first chewing gum company ever to host the International Candy Conference!” Ms. Bibb is also especially pleased that the candy conference will be in Portugal this year. — [3] —. “Bibb Bubblegum started with a tiny shop near Lisbon. While our main factory is local, we now sell our gum in seven countries. We hope this event will bring attention and revenue to our community as well as to the international bubblegum market.”

For more information about the International Candy Conference and for tours of the Bibb Bubblegum factory, contact Roberto Barboza at 351 922 555 965 or visit www.BibbBubblegum.com. — [4] —.

162.
What is the main purpose of the press release?
A. To explain the history of the candy industry
B. To announce the expansion of a gum company
C. To introduce the CEO of a new business
D. To promote a conference and its sponsor

Part 7

Câu hỏi

Questions 162-165 refer to the following press release.

FOR IMMEDIATE RELEASE

Contact: Roberto Barboza

351 922 555 965

LISBON (18 June)—This year’s International Candy Conference will be held in Lisbon, Portugal, at the Vil de Maitros Convention Center near the Bibb Bubblegum factory. Thousands of candy industry specialists from around the world are expected to attend the event on 8–10 September. — [1] —.

Amanda Bibb, CEO of Bibb Bubblegum, takes the chewing gum industry very seriously. — [2] —. As the company’s fourth-generation CEO, she proudly shares, “My family is excited to sponsor this event and thrilled to be the first chewing gum company ever to host the International Candy Conference!” Ms. Bibb is also especially pleased that the candy conference will be in Portugal this year. — [3] —. “Bibb Bubblegum started with a tiny shop near Lisbon. While our main factory is local, we now sell our gum in seven countries. We hope this event will bring attention and revenue to our community as well as to the international bubblegum market.”

For more information about the International Candy Conference and for tours of the Bibb Bubblegum factory, contact Roberto Barboza at 351 922 555 965 or visit www.BibbBubblegum.com. — [4] —.

163.
What is indicated about the Bibb Bubblegum company?
A. It allows visitors to tour its facility.
B. Its headquarters are in Lisbon.
C. It is a new candy business in Portugal.
D. It offers more flavors than other gum companies do.

Part 7

Câu hỏi

Questions 162-165 refer to the following press release.

FOR IMMEDIATE RELEASE

Contact: Roberto Barboza

351 922 555 965

LISBON (18 June)—This year’s International Candy Conference will be held in Lisbon, Portugal, at the Vil de Maitros Convention Center near the Bibb Bubblegum factory. Thousands of candy industry specialists from around the world are expected to attend the event on 8–10 September. — [1] —.

Amanda Bibb, CEO of Bibb Bubblegum, takes the chewing gum industry very seriously. — [2] —. As the company’s fourth-generation CEO, she proudly shares, “My family is excited to sponsor this event and thrilled to be the first chewing gum company ever to host the International Candy Conference!” Ms. Bibb is also especially pleased that the candy conference will be in Portugal this year. — [3] —. “Bibb Bubblegum started with a tiny shop near Lisbon. While our main factory is local, we now sell our gum in seven countries. We hope this event will bring attention and revenue to our community as well as to the international bubblegum market.”

For more information about the International Candy Conference and for tours of the Bibb Bubblegum factory, contact Roberto Barboza at 351 922 555 965 or visit www.BibbBubblegum.com. — [4] —.

164.
Who most likely is Mr. Barboza?
A. A shop owner
B. A company representative
C. A newspaper writer
D. A travel agent

Part 7

Câu hỏi

Questions 162-165 refer to the following press release.

FOR IMMEDIATE RELEASE

Contact: Roberto Barboza

351 922 555 965

LISBON (18 June)—This year’s International Candy Conference will be held in Lisbon, Portugal, at the Vil de Maitros Convention Center near the Bibb Bubblegum factory. Thousands of candy industry specialists from around the world are expected to attend the event on 8–10 September. — [1] —.

Amanda Bibb, CEO of Bibb Bubblegum, takes the chewing gum industry very seriously. — [2] —. As the company’s fourth-generation CEO, she proudly shares, “My family is excited to sponsor this event and thrilled to be the first chewing gum company ever to host the International Candy Conference!” Ms. Bibb is also especially pleased that the candy conference will be in Portugal this year. — [3] —. “Bibb Bubblegum started with a tiny shop near Lisbon. While our main factory is local, we now sell our gum in seven countries. We hope this event will bring attention and revenue to our community as well as to the international bubblegum market.”

For more information about the International Candy Conference and for tours of the Bibb Bubblegum factory, contact Roberto Barboza at 351 922 555 965 or visit www.BibbBubblegum.com. — [4] —.

165.
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "That number now will likely include many gum manufacturers, as Bibb Bubblegum will host this year's event."
A. [1]
B. [2]
C. [3]
D. [4]

Part 7

Câu hỏi

Questions 166-168 refer to the following notice.

Your upgraded Impala card is in the mail!

At Impala Credit Union, your safety and convenience are paramount. That is why we are introducing contactless technology for all our member credit and debit cards. With this new development, you will no longer have to swipe or insert your card in a chip reader at checkout. In fact, you will not even need to remove your card from a physical wallet; simply hold it near a point of sale for it to be read!

There are a few important things to keep in mind. First, your current card will be deactivated on October 31. You may continue to use it until that time.

Second, the upgraded card may arrive before your current one expires. Once you activate the new card, the old one will automatically be deactivated and no longer be valid for use. You will need to manually activate your new card by following the instructions on the attached sticker.

Third, your contactless technology card will have a new card number, expiration date, and security number. When activating, you will be prompted to choose a PIN (personal identification number). The PIN from your current card will not automatically transfer over. Be sure to update your card on file for all preferred online retailers and app subscriptions to ensure continued access.

We hope that you enjoy your new card. For any questions regarding your contactless technology Impala card, feel free to contact customer service at 1-610-555-0168.

166.
What is the purpose of the notice?
A. To request customer feedback
B. To alert customers of credit card fraud
C. To inform customers of a new payment method
D. To announce a change in billing policies

Part 7

Câu hỏi

Questions 166-168 refer to the following notice.

Your upgraded Impala card is in the mail!

At Impala Credit Union, your safety and convenience are paramount. That is why we are introducing contactless technology for all our member credit and debit cards. With this new development, you will no longer have to swipe or insert your card in a chip reader at checkout. In fact, you will not even need to remove your card from a physical wallet; simply hold it near a point of sale for it to be read!

There are a few important things to keep in mind. First, your current card will be deactivated on October 31. You may continue to use it until that time.

Second, the upgraded card may arrive before your current one expires. Once you activate the new card, the old one will automatically be deactivated and no longer be valid for use. You will need to manually activate your new card by following the instructions on the attached sticker.

Third, your contactless technology card will have a new card number, expiration date, and security number. When activating, you will be prompted to choose a PIN (personal identification number). The PIN from your current card will not automatically transfer over. Be sure to update your card on file for all preferred online retailers and app subscriptions to ensure continued access.

We hope that you enjoy your new card. For any questions regarding your contactless technology Impala card, feel free to contact customer service at 1-610-555-0168.

167.
What is indicated about the new Impala card?
A. It will be valid for use as of October 31.
B. It does not need to be removed from a wallet for use.
C. It cannot be used for app subscriptions.
D. It will contain the same identification information as the old card.

Part 7

Câu hỏi

Questions 166-168 refer to the following notice.

Your upgraded Impala card is in the mail!

At Impala Credit Union, your safety and convenience are paramount. That is why we are introducing contactless technology for all our member credit and debit cards. With this new development, you will no longer have to swipe or insert your card in a chip reader at checkout. In fact, you will not even need to remove your card from a physical wallet; simply hold it near a point of sale for it to be read!

There are a few important things to keep in mind. First, your current card will be deactivated on October 31. You may continue to use it until that time.

Second, the upgraded card may arrive before your current one expires. Once you activate the new card, the old one will automatically be deactivated and no longer be valid for use. You will need to manually activate your new card by following the instructions on the attached sticker.

Third, your contactless technology card will have a new card number, expiration date, and security number. When activating, you will be prompted to choose a PIN (personal identification number). The PIN from your current card will not automatically transfer over. Be sure to update your card on file for all preferred online retailers and app subscriptions to ensure continued access.

We hope that you enjoy your new card. For any questions regarding your contactless technology Impala card, feel free to contact customer service at 1-610-555-0168.

168.
What do customers need to do when activating their new card?
A. Select a PIN
B. Cancel their current card
C. Enter the security number
D. Transfer outstanding balances

Part 7

Câu hỏi

Questions 169-172 refer to the following online chat.

Frieda Jung (9:16 A.M.) I have to be out of the office starting on Wednesday until next Monday. I need to present a funding request at the regional legislature office. Would you both feel comfortable giving the presentation about the new Riverwalk to the urban development committee on Friday?

Cassie Alswith (9:18 A.M.) I think we could handle that. Right, Austin?

Austin Everett (9:20 A.M.) Definitely. I’m not sure how available you will be, Ms. Jung, but we could send you an overview of the presentation on Thursday if you’d like.

Frieda Jung (9:22 A.M.) I don’t think that’s necessary. Please be sure to highlight the revenue that we think will be brought into the region by the new businesses, as well as the positive environmental impacts our research group noted.

Austin Everett (9:23 A.M.) Got it. We will make sure to do that.

Cassie Alswith (9:25 A.M.) Would it be okay if I submit the weekly progress report on Monday instead of Friday? That way I’ll have a little more time to prepare for the presentation.

Frieda Jung (9:26 A.M.) Yes, that’s a good idea.

Cassie Alswith (9:26 A.M.) Great. Thank you you!

Frieda Jung (9:27 A.M.) I might not respond to e-mail as frequently while I’m gone, but feel free to call me or text me if there’s anything urgent that comes up.

169.
Why will Ms. Jung be out of the office?
A. She is interviewing for a different job.
B. She has another work obligation.
C. She is taking time off for personal reasons.
D. She has a doctor’s appointment.

Part 7

Câu hỏi

Questions 169-172 refer to the following online chat.

Frieda Jung (9:16 A.M.) I have to be out of the office starting on Wednesday until next Monday. I need to present a funding request at the regional legislature office. Would you both feel comfortable giving the presentation about the new Riverwalk to the urban development committee on Friday?

Cassie Alswith (9:18 A.M.) I think we could handle that. Right, Austin?

Austin Everett (9:20 A.M.) Definitely. I’m not sure how available you will be, Ms. Jung, but we could send you an overview of the presentation on Thursday if you’d like.

Frieda Jung (9:22 A.M.) I don’t think that’s necessary. Please be sure to highlight the revenue that we think will be brought into the region by the new businesses, as well as the positive environmental impacts our research group noted.

Austin Everett (9:23 A.M.) Got it. We will make sure to do that.

Cassie Alswith (9:25 A.M.) Would it be okay if I submit the weekly progress report on Monday instead of Friday? That way I’ll have a little more time to prepare for the presentation.

Frieda Jung (9:26 A.M.) Yes, that’s a good idea.

Cassie Alswith (9:26 A.M.) Great. Thank you you!

Frieda Jung (9:27 A.M.) I might not respond to e-mail as frequently while I’m gone, but feel free to call me or text me if there’s anything urgent that comes up.

170.
At 9:22 A.M., what does Ms. Jung most likely mean when she writes, “I don’t think that’s necessary”?
A. She is frustrated with Mr. Everett.
B. She is confident in the abilities of Mr. Everett and Ms. Alswith.
C. She does not enjoy reading e-mails.
D. She thinks the meeting should be canceled.

Part 7

Câu hỏi

Questions 169-172 refer to the following online chat.

Frieda Jung (9:16 A.M.) I have to be out of the office starting on Wednesday until next Monday. I need to present a funding request at the regional legislature office. Would you both feel comfortable giving the presentation about the new Riverwalk to the urban development committee on Friday?

Cassie Alswith (9:18 A.M.) I think we could handle that. Right, Austin?

Austin Everett (9:20 A.M.) Definitely. I’m not sure how available you will be, Ms. Jung, but we could send you an overview of the presentation on Thursday if you’d like.

Frieda Jung (9:22 A.M.) I don’t think that’s necessary. Please be sure to highlight the revenue that we think will be brought into the region by the new businesses, as well as the positive environmental impacts our research group noted.

Austin Everett (9:23 A.M.) Got it. We will make sure to do that.

Cassie Alswith (9:25 A.M.) Would it be okay if I submit the weekly progress report on Monday instead of Friday? That way I’ll have a little more time to prepare for the presentation.

Frieda Jung (9:26 A.M.) Yes, that’s a good idea.

Cassie Alswith (9:26 A.M.) Great. Thank you you!

Frieda Jung (9:27 A.M.) I might not respond to e-mail as frequently while I’m gone, but feel free to call me or text me if there’s anything urgent that comes up.

171.
What is indicated about the Riverwalk?
A. It will likely bring extra business to the area.
B. It is located in the center of the city.
C. Ms. Alswith is skeptical about its benefits.
D. The construction on it has progressed quickly.

Part 7

Câu hỏi

Questions 169-172 refer to the following online chat.

Frieda Jung (9:16 A.M.) I have to be out of the office starting on Wednesday until next Monday. I need to present a funding request at the regional legislature office. Would you both feel comfortable giving the presentation about the new Riverwalk to the urban development committee on Friday?

Cassie Alswith (9:18 A.M.) I think we could handle that. Right, Austin?

Austin Everett (9:20 A.M.) Definitely. I’m not sure how available you will be, Ms. Jung, but we could send you an overview of the presentation on Thursday if you’d like.

Frieda Jung (9:22 A.M.) I don’t think that’s necessary. Please be sure to highlight the revenue that we think will be brought into the region by the new businesses, as well as the positive environmental impacts our research group noted.

Austin Everett (9:23 A.M.) Got it. We will make sure to do that.

Cassie Alswith (9:25 A.M.) Would it be okay if I submit the weekly progress report on Monday instead of Friday? That way I’ll have a little more time to prepare for the presentation.

Frieda Jung (9:26 A.M.) Yes, that’s a good idea.

Cassie Alswith (9:26 A.M.) Great. Thank you you!

Frieda Jung (9:27 A.M.) I might not respond to e-mail as frequently while I’m gone, but feel free to call me or text me if there’s anything urgent that comes up.

172.
What is suggested about Ms. Alswith’s report?
A. It has never been submitted late.
B. It will be submitted to the legislature office.
C. It is submitted every Friday.
D. It must be reviewed by Mr. Everett on Monday.

Part 7

Câu hỏi

Questions 173-175 refer to the following letter.

Westmouth Financial Services

1311 Paul Street

Exeter EX8 9YJ, United Kingdom

14 July

Dear Ms. Tartal,

I am writing to notify you of some upcoming changes regarding your retirement investment account at Westmouth Financial. — [1] —. Firstly, as you may already know, your primary financial services advisor, Felix Reardon, is retiring next month. — [2] —. I have over fifteen years of experience working in personal finance and have worked at Westmouth Financial for three of those years, helping over 25 clients meet their retirement goals through savvy financial planning. I am excited to help you continue this journey.

Secondly, I would like to schedule a time to meet or talk with you about your current portfolio. — [3] —. We could meet in person or just have a simple phone or video chat, but it would be good for us to touch base to plan your investment strategy for the next ten years as you are nearing your retirement. Along those lines, I specifically wanted to see if you were interested in shifting some of your funds into more stable assets like bonds and annuities. — [4] —. I usually recommend shifting into these safer options as you get closer to retirement. Please feel free to call me or send an e-mail so we can arrange a time to talk. Thanks, and I look forward to speaking more.

Sincerely,

Rita Hidayat

Rita Hidayat, Account Manager

173.
What is indicated about Ms. Hidayat?
A. Personal finance is her second career.
B. She has been in her current role for three years.
C. She was Mr. Reardon’s mentor.
D. She retired fifteen years ago.

Part 7

Câu hỏi

Questions 173-175 refer to the following letter.

Westmouth Financial Services

1311 Paul Street

Exeter EX8 9YJ, United Kingdom

14 July

Dear Ms. Tartal,

I am writing to notify you of some upcoming changes regarding your retirement investment account at Westmouth Financial. — [1] —. Firstly, as you may already know, your primary financial services advisor, Felix Reardon, is retiring next month. — [2] —. I have over fifteen years of experience working in personal finance and have worked at Westmouth Financial for three of those years, helping over 25 clients meet their retirement goals through savvy financial planning. I am excited to help you continue this journey.

Secondly, I would like to schedule a time to meet or talk with you about your current portfolio. — [3] —. We could meet in person or just have a simple phone or video chat, but it would be good for us to touch base to plan your investment strategy for the next ten years as you are nearing your retirement. Along those lines, I specifically wanted to see if you were interested in shifting some of your funds into more stable assets like bonds and annuities. — [4] —. I usually recommend shifting into these safer options as you get closer to retirement. Please feel free to call me or send an e-mail so we can arrange a time to talk. Thanks, and I look forward to speaking more.

Sincerely,

Rita Hidayat

Rita Hidayat, Account Manager

174.
What is suggested about Ms. Tartal’s financial portfolio?
A. It does not have a great deal of value.
B. Mr. Reardon did not manage it well.
C. Ms. Tartal expected it to perform better.
D. It has several risky assets.

Part 7

Câu hỏi

Questions 173-175 refer to the following letter.

Westmouth Financial Services

1311 Paul Street

Exeter EX8 9YJ, United Kingdom

14 July

Dear Ms. Tartal,

I am writing to notify you of some upcoming changes regarding your retirement investment account at Westmouth Financial. — [1] —. Firstly, as you may already know, your primary financial services advisor, Felix Reardon, is retiring next month. — [2] —. I have over fifteen years of experience working in personal finance and have worked at Westmouth Financial for three of those years, helping over 25 clients meet their retirement goals through savvy financial planning. I am excited to help you continue this journey.

Secondly, I would like to schedule a time to meet or talk with you about your current portfolio. — [3] —. We could meet in person or just have a simple phone or video chat, but it would be good for us to touch base to plan your investment strategy for the next ten years as you are nearing your retirement. Along those lines, I specifically wanted to see if you were interested in shifting some of your funds into more stable assets like bonds and annuities. — [4] —. I usually recommend shifting into these safer options as you get closer to retirement. Please feel free to call me or send an e-mail so we can arrange a time to talk. Thanks, and I look forward to speaking more.

Sincerely,

Rita Hidayat

Rita Hidayat, Account Manager

175.
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “Therefore, I will be taking over the management of your account.”
A. [1]
B. [2]
C. [3]
D. [4]

Part 7

Câu hỏi

Questions 176-180 refer to the following article and survey.

New Home for Theatre Group

AUCKLAND (11 July)—The south end of Darby Street is dominated by the imposing Victorian building that formerly held the main branch of Pacific Trade Bank. That building is now the home of the Cornata Theatre Company. After a grand-opening ceremony on Tuesday, tours of the new theatre were given to attendees.

The debut show is Relax, a comedy by Mi-Sun Yeo about a popular tourist site. Performances are scheduled to begin on Saturday, 16 July, and run until the end of the month.

According to Noah Larkins, the artistic director of the Cornata Theatre Company, “talk-backs” will immediately follow every performance. Talk-backs allow the director and cast members to share their thoughts about the play, and audience members can ask them questions. “We want to be part of the artistic communities in both Auckland and the larger community around us,” said Mr. Larkins.

The building houses a main stage theatre that seats approximately 325 people and a smaller studio theatre upstairs. The company will also offer acting classes for children and adults. For more information or to buy tickets, visit the company’s Web page at www.cornatatheatre.nz.

 

Thank you for attending Relax. Please take a few moments to tell us about your experience.

Name and e-mail address: Julia Cruz

  1. How would you rate the performance you saw?

      Excellent X             Good _____        Fair _____           Did not enjoy _____

  1. How would you rate your overall theatre experience?

      Excellent _____      Good X               Fair _____           Did not enjoy _____

  1. How did you hear about us? (Check all that apply.)

      Print advertisement X         Social media X            Television _____                                        E-mail _____

Comments: The play was a fascinating story, and the acting was brilliant. I’m delighted to be a subscribing member of the theatre this season. If all the shows are this good, I’ll be very happy. There did seem to be a problem with the concession stand. There was a long line for food and drinks, and it did not move very quickly.

176.
What is the purpose of the article?
A. To examine the history that a play is based on
B. To attract participation from amateur actors
C. To announce the opening of an arts venue
D. To advertise a service for tourists

Part 7

Câu hỏi

Questions 176-180 refer to the following article and survey.

New Home for Theatre Group

AUCKLAND (11 July)—The south end of Darby Street is dominated by the imposing Victorian building that formerly held the main branch of Pacific Trade Bank. That building is now the home of the Cornata Theatre Company. After a grand-opening ceremony on Tuesday, tours of the new theatre were given to attendees.

The debut show is Relax, a comedy by Mi-Sun Yeo about a popular tourist site. Performances are scheduled to begin on Saturday, 16 July, and run until the end of the month.

According to Noah Larkins, the artistic director of the Cornata Theatre Company, “talk-backs” will immediately follow every performance. Talk-backs allow the director and cast members to share their thoughts about the play, and audience members can ask them questions. “We want to be part of the artistic communities in both Auckland and the larger community around us,” said Mr. Larkins.

The building houses a main stage theatre that seats approximately 325 people and a smaller studio theatre upstairs. The company will also offer acting classes for children and adults. For more information or to buy tickets, visit the company’s Web page at www.cornatatheatre.nz.

 

Thank you for attending Relax. Please take a few moments to tell us about your experience.

Name and e-mail address: Julia Cruz

  1. How would you rate the performance you saw?

      Excellent X             Good _____        Fair _____           Did not enjoy _____

  1. How would you rate your overall theatre experience?

      Excellent _____      Good X               Fair _____           Did not enjoy _____

  1. How did you hear about us? (Check all that apply.)

      Print advertisement X         Social media X            Television _____                                        E-mail _____

Comments: The play was a fascinating story, and the acting was brilliant. I’m delighted to be a subscribing member of the theatre this season. If all the shows are this good, I’ll be very happy. There did seem to be a problem with the concession stand. There was a long line for food and drinks, and it did not move very quickly.

177.
Who is Ms. Yeo?
A. A playwright
B. A banker
C. A department head
D. A director of tourism

Part 7

Câu hỏi

Questions 176-180 refer to the following article and survey.

New Home for Theatre Group

AUCKLAND (11 July)—The south end of Darby Street is dominated by the imposing Victorian building that formerly held the main branch of Pacific Trade Bank. That building is now the home of the Cornata Theatre Company. After a grand-opening ceremony on Tuesday, tours of the new theatre were given to attendees.

The debut show is Relax, a comedy by Mi-Sun Yeo about a popular tourist site. Performances are scheduled to begin on Saturday, 16 July, and run until the end of the month.

According to Noah Larkins, the artistic director of the Cornata Theatre Company, “talk-backs” will immediately follow every performance. Talk-backs allow the director and cast members to share their thoughts about the play, and audience members can ask them questions. “We want to be part of the artistic communities in both Auckland and the larger community around us,” said Mr. Larkins.

The building houses a main stage theatre that seats approximately 325 people and a smaller studio theatre upstairs. The company will also offer acting classes for children and adults. For more information or to buy tickets, visit the company’s Web page at www.cornatatheatre.nz.

 

Thank you for attending Relax. Please take a few moments to tell us about your experience.

Name and e-mail address: Julia Cruz

  1. How would you rate the performance you saw?

      Excellent X             Good _____        Fair _____           Did not enjoy _____

  1. How would you rate your overall theatre experience?

      Excellent _____      Good X               Fair _____           Did not enjoy _____

  1. How did you hear about us? (Check all that apply.)

      Print advertisement X         Social media X            Television _____                                        E-mail _____

Comments: The play was a fascinating story, and the acting was brilliant. I’m delighted to be a subscribing member of the theatre this season. If all the shows are this good, I’ll be very happy. There did seem to be a problem with the concession stand. There was a long line for food and drinks, and it did not move very quickly.

178.
What does the article mention about the building on Darby Street?
A. It contains apartments for many families.
B. It was once a bank.
C. It is the oldest building on the street.
D. It offers a community jobs program.

Part 7

Câu hỏi

Questions 176-180 refer to the following article and survey.

New Home for Theatre Group

AUCKLAND (11 July)—The south end of Darby Street is dominated by the imposing Victorian building that formerly held the main branch of Pacific Trade Bank. That building is now the home of the Cornata Theatre Company. After a grand-opening ceremony on Tuesday, tours of the new theatre were given to attendees.

The debut show is Relax, a comedy by Mi-Sun Yeo about a popular tourist site. Performances are scheduled to begin on Saturday, 16 July, and run until the end of the month.

According to Noah Larkins, the artistic director of the Cornata Theatre Company, “talk-backs” will immediately follow every performance. Talk-backs allow the director and cast members to share their thoughts about the play, and audience members can ask them questions. “We want to be part of the artistic communities in both Auckland and the larger community around us,” said Mr. Larkins.

The building houses a main stage theatre that seats approximately 325 people and a smaller studio theatre upstairs. The company will also offer acting classes for children and adults. For more information or to buy tickets, visit the company’s Web page at www.cornatatheatre.nz.

 

Thank you for attending Relax. Please take a few moments to tell us about your experience.

Name and e-mail address: Julia Cruz

  1. How would you rate the performance you saw?

      Excellent X             Good _____        Fair _____           Did not enjoy _____

  1. How would you rate your overall theatre experience?

      Excellent _____      Good X               Fair _____           Did not enjoy _____

  1. How did you hear about us? (Check all that apply.)

      Print advertisement X         Social media X            Television _____                                        E-mail _____

Comments: The play was a fascinating story, and the acting was brilliant. I’m delighted to be a subscribing member of the theatre this season. If all the shows are this good, I’ll be very happy. There did seem to be a problem with the concession stand. There was a long line for food and drinks, and it did not move very quickly.

179.
What is suggested about Ms. Cruz?
A. She heard about a theater from an e-mail.
B. She enjoyed the food and drinks offered.
C. She did not think the acting was very good.
D. She saw the first play performed in a new theater.

Part 7

Câu hỏi

Questions 176-180 refer to the following article and survey.

New Home for Theatre Group

AUCKLAND (11 July)—The south end of Darby Street is dominated by the imposing Victorian building that formerly held the main branch of Pacific Trade Bank. That building is now the home of the Cornata Theatre Company. After a grand-opening ceremony on Tuesday, tours of the new theatre were given to attendees.

The debut show is Relax, a comedy by Mi-Sun Yeo about a popular tourist site. Performances are scheduled to begin on Saturday, 16 July, and run until the end of the month.

According to Noah Larkins, the artistic director of the Cornata Theatre Company, “talk-backs” will immediately follow every performance. Talk-backs allow the director and cast members to share their thoughts about the play, and audience members can ask them questions. “We want to be part of the artistic communities in both Auckland and the larger community around us,” said Mr. Larkins.

The building houses a main stage theatre that seats approximately 325 people and a smaller studio theatre upstairs. The company will also offer acting classes for children and adults. For more information or to buy tickets, visit the company’s Web page at www.cornatatheatre.nz.

 

Thank you for attending Relax. Please take a few moments to tell us about your experience.

Name and e-mail address: Julia Cruz

  1. How would you rate the performance you saw?

      Excellent X             Good _____        Fair _____           Did not enjoy _____

  1. How would you rate your overall theatre experience?

      Excellent _____      Good X               Fair _____           Did not enjoy _____

  1. How did you hear about us? (Check all that apply.)

      Print advertisement X         Social media X            Television _____                                        E-mail _____

Comments: The play was a fascinating story, and the acting was brilliant. I’m delighted to be a subscribing member of the theatre this season. If all the shows are this good, I’ll be very happy. There did seem to be a problem with the concession stand. There was a long line for food and drinks, and it did not move very quickly.

180.
What does Ms. Cruz indicate in the survey?
A. She recently moved to Auckland.
B. She works at a nearby restaurant.
C. She is a season subscriber.
D. She stopped at a theater after shopping.

Part 7

Câu hỏi

Questions 181-185 refer to the following instructions and form.

Blendora Coffee

Item 16: Creamy Vanilla Blendelicious

Steps

 

1. Pour espresso

Use dark roast or decaf. For small drinks, add 1 shot. For medium drinks, add 2 shots. For large drinks, add 3 shots.

2. Pour milk

For regular drinks, use whole milk. When customers request a light drink, use nonfat milk.

3. Add flavor

Use vanilla powder. For small drinks, add 2 scoops. For medium drinks, add 3 scoops. For large drinks, add 4 scoops.

4. Add ice

Use the markings on the ice scoop for small, medium, and large drinks.

5. Blend

Press the orange button on the blender. The texture should be creamy.

6. Finish and serve

Pour into a plastic cup. For regular drinks, top with whipped cream and use a domed lid. For light drinks, do not top with whipped cream and use a flat lid.

7. Clean up

Rinse blender cover and metal blender cup. Wipe the counter.

 

Blendora Coffee Barista Training

Trainee: Matt Molinelli

Trainer: Kuniko Osawa

Date: June 17

Drink: Creamy Vanilla Blendelicious (Light) Size: £ Small T Medium £ Large

Rate the quality of the finished beverage.

£Perfect £ Very Good T Good £ Acceptable £ Unacceptable

What errors did the trainee make?

Mr. Molinelli measured correctly for a medium beverage, and he used nonfat milk. However, he did everything else according to the regular recipe, not the light one.

Comments: Mr. Molinelli was adept at using his hands, and he kept a smile on his face. Once he memorizes the recipes, he will be an excellent barista.

181.
Who are the instructions meant for?
A. Dishwashers at a restaurant
B. New employees at a coffee shop
C. Customers placing an order
D. Restaurant equipment manufacturers

Part 7

Câu hỏi

Questions 181-185 refer to the following instructions and form.

Blendora Coffee

Item 16: Creamy Vanilla Blendelicious

Steps

 

1. Pour espresso

Use dark roast or decaf. For small drinks, add 1 shot. For medium drinks, add 2 shots. For large drinks, add 3 shots.

2. Pour milk

For regular drinks, use whole milk. When customers request a light drink, use nonfat milk.

3. Add flavor

Use vanilla powder. For small drinks, add 2 scoops. For medium drinks, add 3 scoops. For large drinks, add 4 scoops.

4. Add ice

Use the markings on the ice scoop for small, medium, and large drinks.

5. Blend

Press the orange button on the blender. The texture should be creamy.

6. Finish and serve

Pour into a plastic cup. For regular drinks, top with whipped cream and use a domed lid. For light drinks, do not top with whipped cream and use a flat lid.

7. Clean up

Rinse blender cover and metal blender cup. Wipe the counter.

 

Blendora Coffee Barista Training

Trainee: Matt Molinelli

Trainer: Kuniko Osawa

Date: June 17

Drink: Creamy Vanilla Blendelicious (Light) Size: £ Small T Medium £ Large

Rate the quality of the finished beverage.

£Perfect £ Very Good T Good £ Acceptable £ Unacceptable

What errors did the trainee make?

Mr. Molinelli measured correctly for a medium beverage, and he used nonfat milk. However, he did everything else according to the regular recipe, not the light one.

Comments: Mr. Molinelli was adept at using his hands, and he kept a smile on his face. Once he memorizes the recipes, he will be an excellent barista.

182.
According to the instructions, what is true of the Creamy Vanilla Blendelicious?
A. It is available in two sizes only.
B. It is served hot.
C. It is not available in decaf.
D. It is sometimes served with a flat lid.

Part 7

Câu hỏi

Questions 181-185 refer to the following instructions and form.

Blendora Coffee

Item 16: Creamy Vanilla Blendelicious

Steps

 

1. Pour espresso

Use dark roast or decaf. For small drinks, add 1 shot. For medium drinks, add 2 shots. For large drinks, add 3 shots.

2. Pour milk

For regular drinks, use whole milk. When customers request a light drink, use nonfat milk.

3. Add flavor

Use vanilla powder. For small drinks, add 2 scoops. For medium drinks, add 3 scoops. For large drinks, add 4 scoops.

4. Add ice

Use the markings on the ice scoop for small, medium, and large drinks.

5. Blend

Press the orange button on the blender. The texture should be creamy.

6. Finish and serve

Pour into a plastic cup. For regular drinks, top with whipped cream and use a domed lid. For light drinks, do not top with whipped cream and use a flat lid.

7. Clean up

Rinse blender cover and metal blender cup. Wipe the counter.

 

Blendora Coffee Barista Training

Trainee: Matt Molinelli

Trainer: Kuniko Osawa

Date: June 17

Drink: Creamy Vanilla Blendelicious (Light) Size: £ Small T Medium £ Large

Rate the quality of the finished beverage.

£Perfect £ Very Good T Good £ Acceptable £ Unacceptable

What errors did the trainee make?

Mr. Molinelli measured correctly for a medium beverage, and he used nonfat milk. However, he did everything else according to the regular recipe, not the light one.

Comments: Mr. Molinelli was adept at using his hands, and he kept a smile on his face. Once he memorizes the recipes, he will be an excellent barista.

183.
How many scoops of vanilla powder did Mr. Molinelli use?
A. One
B. Two
C. Three
D. Four

Part 7

Câu hỏi

Questions 181-185 refer to the following instructions and form.

Blendora Coffee

Item 16: Creamy Vanilla Blendelicious

Steps

 

1. Pour espresso

Use dark roast or decaf. For small drinks, add 1 shot. For medium drinks, add 2 shots. For large drinks, add 3 shots.

2. Pour milk

For regular drinks, use whole milk. When customers request a light drink, use nonfat milk.

3. Add flavor

Use vanilla powder. For small drinks, add 2 scoops. For medium drinks, add 3 scoops. For large drinks, add 4 scoops.

4. Add ice

Use the markings on the ice scoop for small, medium, and large drinks.

5. Blend

Press the orange button on the blender. The texture should be creamy.

6. Finish and serve

Pour into a plastic cup. For regular drinks, top with whipped cream and use a domed lid. For light drinks, do not top with whipped cream and use a flat lid.

7. Clean up

Rinse blender cover and metal blender cup. Wipe the counter.

 

Blendora Coffee Barista Training

Trainee: Matt Molinelli

Trainer: Kuniko Osawa

Date: June 17

Drink: Creamy Vanilla Blendelicious (Light) Size: £ Small T Medium £ Large

Rate the quality of the finished beverage.

£Perfect £ Very Good T Good £ Acceptable £ Unacceptable

What errors did the trainee make?

Mr. Molinelli measured correctly for a medium beverage, and he used nonfat milk. However, he did everything else according to the regular recipe, not the light one.

Comments: Mr. Molinelli was adept at using his hands, and he kept a smile on his face. Once he memorizes the recipes, he will be an excellent barista.

184.
What did Mr. Molinelli do wrong?
A. He put whipped cream on the drink.
B. He used the wrong type of milk.
C. He used only one shot of espresso.
D. He washed the blender without using soap.

Part 7

Câu hỏi

Questions 181-185 refer to the following instructions and form.

Blendora Coffee

Item 16: Creamy Vanilla Blendelicious

Steps

 

1. Pour espresso

Use dark roast or decaf. For small drinks, add 1 shot. For medium drinks, add 2 shots. For large drinks, add 3 shots.

2. Pour milk

For regular drinks, use whole milk. When customers request a light drink, use nonfat milk.

3. Add flavor

Use vanilla powder. For small drinks, add 2 scoops. For medium drinks, add 3 scoops. For large drinks, add 4 scoops.

4. Add ice

Use the markings on the ice scoop for small, medium, and large drinks.

5. Blend

Press the orange button on the blender. The texture should be creamy.

6. Finish and serve

Pour into a plastic cup. For regular drinks, top with whipped cream and use a domed lid. For light drinks, do not top with whipped cream and use a flat lid.

7. Clean up

Rinse blender cover and metal blender cup. Wipe the counter.

 

Blendora Coffee Barista Training

Trainee: Matt Molinelli

Trainer: Kuniko Osawa

Date: June 17

Drink: Creamy Vanilla Blendelicious (Light) Size: £ Small T Medium £ Large

Rate the quality of the finished beverage.

£Perfect £ Very Good T Good £ Acceptable £ Unacceptable

What errors did the trainee make?

Mr. Molinelli measured correctly for a medium beverage, and he used nonfat milk. However, he did everything else according to the regular recipe, not the light one.

Comments: Mr. Molinelli was adept at using his hands, and he kept a smile on his face. Once he memorizes the recipes, he will be an excellent barista.

185.
What does Ms. Osawa suggest about Mr. Molinelli in the form?
A. He asked her for help to make the drink.
B. He presented a friendly appearance.
C. He had never used a blender before.
D. He has an excellent memory.

Part 7

Câu hỏi

Questions 186-190 refer to the following online profile and e-mails.

Dialed-In: The Web Site for Professional Connections

 

 

 

Quentin Rines

Dialed-In Code number: 04404782

Position wanted:

Director of Commercial Lending

 

Experience:

Assistant Manager, Commercial Lending

First Bank of Barbados

Three years, three months (present position)

Loan Officer

First Bank of Barbados

Three years, eight months

Teller

First Bank of Barbados

1 year, two months

 

To: Quentin Rines

From: Rozella Huy

Date: 14 November

Subject: Job offer

 

Dear Mr. Rines:

On behalf of all staff here at Ventana Bank, I want to say how pleased we were to meet you last week. We appreciate that you were able to spend so much time with us discussing your background and plans for the future. We are pleased to offer you the position of director of commercial lending. The position will be based in our George Town location on the Cayman Islands. Should you accept the position, you will receive the pay and benefits described during the interview process, as well as a relocation reimbursement of USD $1,000.

Please let us know whether you accept the offer by 29 November and inform us of your preferred start date. We hope to have the position filled by mid-December.

Congratulations on being selected. We look forward to welcoming you to our team.

Sincerely,

Rozella Huy

President, Ventana Bank

 

*E-mail*

To: Tomas Melville

From: Quentin Rines

Date: 14 November

Subject: New position

Dear Mr. Melville,

I just received the job offer from Ventana Bank that we discussed on Monday. They are meeting my salary request and offering me money for relocating too.

This has been my goal ever since you hired me as a teller, right out of college. But now that I have been offered my dream job, I am having doubts. The new location seems so far away. I would rarely get to see my parents and my siblings.

I would welcome your help in this matter. Could we get together in the next few days for lunch or coffee? As you know, I have always valued your input, and I have missed our lunchtime conversations since you retired.

Quentin

186.
According to the online profile, what is Mr. Rines’s current job?
A. Director
B. Assistant manager
C. Loan officer
D. Teller

Part 7

Câu hỏi

Questions 186-190 refer to the following online profile and e-mails.

Dialed-In: The Web Site for Professional Connections

 

 

 

Quentin Rines

Dialed-In Code number: 04404782

Position wanted:

Director of Commercial Lending

 

Experience:

Assistant Manager, Commercial Lending

First Bank of Barbados

Three years, three months (present position)

Loan Officer

First Bank of Barbados

Three years, eight months

Teller

First Bank of Barbados

1 year, two months

 

To: Quentin Rines

From: Rozella Huy

Date: 14 November

Subject: Job offer

 

Dear Mr. Rines:

On behalf of all staff here at Ventana Bank, I want to say how pleased we were to meet you last week. We appreciate that you were able to spend so much time with us discussing your background and plans for the future. We are pleased to offer you the position of director of commercial lending. The position will be based in our George Town location on the Cayman Islands. Should you accept the position, you will receive the pay and benefits described during the interview process, as well as a relocation reimbursement of USD $1,000.

Please let us know whether you accept the offer by 29 November and inform us of your preferred start date. We hope to have the position filled by mid-December.

Congratulations on being selected. We look forward to welcoming you to our team.

Sincerely,

Rozella Huy

President, Ventana Bank

 

*E-mail*

To: Tomas Melville

From: Quentin Rines

Date: 14 November

Subject: New position

Dear Mr. Melville,

I just received the job offer from Ventana Bank that we discussed on Monday. They are meeting my salary request and offering me money for relocating too.

This has been my goal ever since you hired me as a teller, right out of college. But now that I have been offered my dream job, I am having doubts. The new location seems so far away. I would rarely get to see my parents and my siblings.

I would welcome your help in this matter. Could we get together in the next few days for lunch or coffee? As you know, I have always valued your input, and I have missed our lunchtime conversations since you retired.

Quentin

187.
What is indicated about Mr. Rines in the first e-mail?
A. He was offered $1,000 to help pay for moving.
B. He worked with Ms. Huy at First Bank of Barbados.
C. He plans to go on a short trip to the Cayman Islands.
D. He recently opened an account at Ventana Bank.

Part 7

Câu hỏi

Questions 186-190 refer to the following online profile and e-mails.

Dialed-In: The Web Site for Professional Connections

 

 

 

Quentin Rines

Dialed-In Code number: 04404782

Position wanted:

Director of Commercial Lending

 

Experience:

Assistant Manager, Commercial Lending

First Bank of Barbados

Three years, three months (present position)

Loan Officer

First Bank of Barbados

Three years, eight months

Teller

First Bank of Barbados

1 year, two months

 

To: Quentin Rines

From: Rozella Huy

Date: 14 November

Subject: Job offer

 

Dear Mr. Rines:

On behalf of all staff here at Ventana Bank, I want to say how pleased we were to meet you last week. We appreciate that you were able to spend so much time with us discussing your background and plans for the future. We are pleased to offer you the position of director of commercial lending. The position will be based in our George Town location on the Cayman Islands. Should you accept the position, you will receive the pay and benefits described during the interview process, as well as a relocation reimbursement of USD $1,000.

Please let us know whether you accept the offer by 29 November and inform us of your preferred start date. We hope to have the position filled by mid-December.

Congratulations on being selected. We look forward to welcoming you to our team.

Sincerely,

Rozella Huy

President, Ventana Bank

 

*E-mail*

To: Tomas Melville

From: Quentin Rines

Date: 14 November

Subject: New position

Dear Mr. Melville,

I just received the job offer from Ventana Bank that we discussed on Monday. They are meeting my salary request and offering me money for relocating too.

This has been my goal ever since you hired me as a teller, right out of college. But now that I have been offered my dream job, I am having doubts. The new location seems so far away. I would rarely get to see my parents and my siblings.

I would welcome your help in this matter. Could we get together in the next few days for lunch or coffee? As you know, I have always valued your input, and I have missed our lunchtime conversations since you retired.

Quentin

188.
What is Mr. Rines’s concern about the position?
A. It pays less than advertised.
B. It requires him to move to the Cayman Islands.
C. It requires him to start before he is ready.
D. It seems to be more demanding than he originally thought.

Part 7

Câu hỏi

Questions 186-190 refer to the following online profile and e-mails.

Dialed-In: The Web Site for Professional Connections

 

 

 

Quentin Rines

Dialed-In Code number: 04404782

Position wanted:

Director of Commercial Lending

 

Experience:

Assistant Manager, Commercial Lending

First Bank of Barbados

Three years, three months (present position)

Loan Officer

First Bank of Barbados

Three years, eight months

Teller

First Bank of Barbados

1 year, two months

 

To: Quentin Rines

From: Rozella Huy

Date: 14 November

Subject: Job offer

 

Dear Mr. Rines:

On behalf of all staff here at Ventana Bank, I want to say how pleased we were to meet you last week. We appreciate that you were able to spend so much time with us discussing your background and plans for the future. We are pleased to offer you the position of director of commercial lending. The position will be based in our George Town location on the Cayman Islands. Should you accept the position, you will receive the pay and benefits described during the interview process, as well as a relocation reimbursement of USD $1,000.

Please let us know whether you accept the offer by 29 November and inform us of your preferred start date. We hope to have the position filled by mid-December.

Congratulations on being selected. We look forward to welcoming you to our team.

Sincerely,

Rozella Huy

President, Ventana Bank

 

*E-mail*

To: Tomas Melville

From: Quentin Rines

Date: 14 November

Subject: New position

Dear Mr. Melville,

I just received the job offer from Ventana Bank that we discussed on Monday. They are meeting my salary request and offering me money for relocating too.

This has been my goal ever since you hired me as a teller, right out of college. But now that I have been offered my dream job, I am having doubts. The new location seems so far away. I would rarely get to see my parents and my siblings.

I would welcome your help in this matter. Could we get together in the next few days for lunch or coffee? As you know, I have always valued your input, and I have missed our lunchtime conversations since you retired.

Quentin

189.
According to the second e-mail, why does Mr. Rines want to meet with Mr. Melville?
A. To offer him a job
B. To request a loan
C. To ask for advice
D. To thank him for his help

Part 7

Câu hỏi

Questions 186-190 refer to the following online profile and e-mails.

Dialed-In: The Web Site for Professional Connections

 

 

 

Quentin Rines

Dialed-In Code number: 04404782

Position wanted:

Director of Commercial Lending

 

Experience:

Assistant Manager, Commercial Lending

First Bank of Barbados

Three years, three months (present position)

Loan Officer

First Bank of Barbados

Three years, eight months

Teller

First Bank of Barbados

1 year, two months

 

To: Quentin Rines

From: Rozella Huy

Date: 14 November

Subject: Job offer

 

Dear Mr. Rines:

On behalf of all staff here at Ventana Bank, I want to say how pleased we were to meet you last week. We appreciate that you were able to spend so much time with us discussing your background and plans for the future. We are pleased to offer you the position of director of commercial lending. The position will be based in our George Town location on the Cayman Islands. Should you accept the position, you will receive the pay and benefits described during the interview process, as well as a relocation reimbursement of USD $1,000.

Please let us know whether you accept the offer by 29 November and inform us of your preferred start date. We hope to have the position filled by mid-December.

Congratulations on being selected. We look forward to welcoming you to our team.

Sincerely,

Rozella Huy

President, Ventana Bank

 

*E-mail*

To: Tomas Melville

From: Quentin Rines

Date: 14 November

Subject: New position

Dear Mr. Melville,

I just received the job offer from Ventana Bank that we discussed on Monday. They are meeting my salary request and offering me money for relocating too.

This has been my goal ever since you hired me as a teller, right out of college. But now that I have been offered my dream job, I am having doubts. The new location seems so far away. I would rarely get to see my parents and my siblings.

I would welcome your help in this matter. Could we get together in the next few days for lunch or coffee? As you know, I have always valued your input, and I have missed our lunchtime conversations since you retired.

Quentin

190.
What is suggested about Mr. Melville?
A. He lives in George Town.
B. He contacted Mr. Rines using the Dialed-In Web site.
C. He is a friend of Ms. Huy’s.
D. He once worked at First Bank of Barbados.

Part 7

Câu hỏi

Questions 191-195 refer to the following process chart, letter, and product chart.

The Mayan Joy Cocoa Process

From our organic fields to your kitchen table!

[Large Arrow indicating flow from step 1 to 5]

  1. We plant and cultivate the seeds following ancient traditions.
  2. We dry, clean, and prepare the seeds naturally.
  3. We toast the cocoa beans and remove the shells by hand.
  4. We grind the shelled beans to produce 100% pure cocoa powder.
  5. YOU enjoy our Mexican cocoa, a rich, sensational, delicious superfood!

 

Mayan Joy Cocoa

Av Tulum Plaza Galerias

Cancun, Quintana Roo 97655

Mexico

March 24

James Grigio

39 Lansford Lane

Valley Falls, Kansas 66088

United States

Mayan Joy Cocoa Representative:

When I was recently in Mexico, I purchased a block of your fine cocoa. It was the best I ever had! I did some research on your products, and I was very impressed with your process. I especially appreciate that your workers take care to remove the shells from the beans by hand.

I would like to purchase some more to make my own chocolates at home. Please send me information and pricing. I would prefer to purchase a one-pound block of pure, unsweetened Yucatan cocoa. I will be sweetening the candy myself, so I am not looking for sweetened cocoa.

Thank you you.

James Grigio

James Grigio

 

Mayan Joy Cocoa Products Chart

House Blend

Artisan Block

Block Gift

Mountain Bag

Half-pound bag $25

1 pound $40

2 pounds $98

1 pound $65

Item: D-23

Item: C-100

Item: C-200

Item: M-42

Rich, bittersweet, blended powder

Pure cocoa from the Yucatan

Pure cocoa from the Yucatan

Mountain grown in the highlands of Guatemala

Ready for making steamy, frothy, hot drinks

Perfect for drinks, cooking, baking, and confections

Beautifully displayed in a handcrafted wooden gift box

Unsweetened cocoa in bag designed with artwork from Guatemala

Cocoa, white and brown sugar, cinnamon, ancho, allspice, anise, and cayenne

100% pure cocoa in block form

100% pure cocoa in block form

100% pure cocoa in block form

 

191.
Based on the process chart, what is done to the seeds immediately after they are cultivated?
A. They are made into a beverage.
B. They are ground into powder.
C. They are toasted.
D. They are dried.

Part 7

Câu hỏi

Questions 191-195 refer to the following process chart, letter, and product chart.

The Mayan Joy Cocoa Process

From our organic fields to your kitchen table!

[Large Arrow indicating flow from step 1 to 5]

  1. We plant and cultivate the seeds following ancient traditions.
  2. We dry, clean, and prepare the seeds naturally.
  3. We toast the cocoa beans and remove the shells by hand.
  4. We grind the shelled beans to produce 100% pure cocoa powder.
  5. YOU enjoy our Mexican cocoa, a rich, sensational, delicious superfood!

 

Mayan Joy Cocoa

Av Tulum Plaza Galerias

Cancun, Quintana Roo 97655

Mexico

March 24

James Grigio

39 Lansford Lane

Valley Falls, Kansas 66088

United States

Mayan Joy Cocoa Representative:

When I was recently in Mexico, I purchased a block of your fine cocoa. It was the best I ever had! I did some research on your products, and I was very impressed with your process. I especially appreciate that your workers take care to remove the shells from the beans by hand.

I would like to purchase some more to make my own chocolates at home. Please send me information and pricing. I would prefer to purchase a one-pound block of pure, unsweetened Yucatan cocoa. I will be sweetening the candy myself, so I am not looking for sweetened cocoa.

Thank you you.

James Grigio

James Grigio

 

Mayan Joy Cocoa Products Chart

House Blend

Artisan Block

Block Gift

Mountain Bag

Half-pound bag $25

1 pound $40

2 pounds $98

1 pound $65

Item: D-23

Item: C-100

Item: C-200

Item: M-42

Rich, bittersweet, blended powder

Pure cocoa from the Yucatan

Pure cocoa from the Yucatan

Mountain grown in the highlands of Guatemala

Ready for making steamy, frothy, hot drinks

Perfect for drinks, cooking, baking, and confections

Beautifully displayed in a handcrafted wooden gift box

Unsweetened cocoa in bag designed with artwork from Guatemala

Cocoa, white and brown sugar, cinnamon, ancho, allspice, anise, and cayenne

100% pure cocoa in block form

100% pure cocoa in block form

100% pure cocoa in block form

 

192.
What does Mr. Grigio indicate in the letter?
A. He lives in Cancun, Quintana Roo.
B. He grows natural cocoa.
C. He owns a chocolate shop.
D. He bought cocoa in Mexico.

Part 7

Câu hỏi

Questions 191-195 refer to the following process chart, letter, and product chart.

The Mayan Joy Cocoa Process

From our organic fields to your kitchen table!

[Large Arrow indicating flow from step 1 to 5]

  1. We plant and cultivate the seeds following ancient traditions.
  2. We dry, clean, and prepare the seeds naturally.
  3. We toast the cocoa beans and remove the shells by hand.
  4. We grind the shelled beans to produce 100% pure cocoa powder.
  5. YOU enjoy our Mexican cocoa, a rich, sensational, delicious superfood!

 

Mayan Joy Cocoa

Av Tulum Plaza Galerias

Cancun, Quintana Roo 97655

Mexico

March 24

James Grigio

39 Lansford Lane

Valley Falls, Kansas 66088

United States

Mayan Joy Cocoa Representative:

When I was recently in Mexico, I purchased a block of your fine cocoa. It was the best I ever had! I did some research on your products, and I was very impressed with your process. I especially appreciate that your workers take care to remove the shells from the beans by hand.

I would like to purchase some more to make my own chocolates at home. Please send me information and pricing. I would prefer to purchase a one-pound block of pure, unsweetened Yucatan cocoa. I will be sweetening the candy myself, so I am not looking for sweetened cocoa.

Thank you you.

James Grigio

James Grigio

 

Mayan Joy Cocoa Products Chart

House Blend

Artisan Block

Block Gift

Mountain Bag

Half-pound bag $25

1 pound $40

2 pounds $98

1 pound $65

Item: D-23

Item: C-100

Item: C-200

Item: M-42

Rich, bittersweet, blended powder

Pure cocoa from the Yucatan

Pure cocoa from the Yucatan

Mountain grown in the highlands of Guatemala

Ready for making steamy, frothy, hot drinks

Perfect for drinks, cooking, baking, and confections

Beautifully displayed in a handcrafted wooden gift box

Unsweetened cocoa in bag designed with artwork from Guatemala

Cocoa, white and brown sugar, cinnamon, ancho, allspice, anise, and cayenne

100% pure cocoa in block form

100% pure cocoa in block form

100% pure cocoa in block form

 

193.
What step in Mayan Joy Cocoa’s process does Mr. Grigio praise?
A. Step 1
B. Step 2
C. Step 3
D. Step 4

Part 7

Câu hỏi

Questions 191-195 refer to the following process chart, letter, and product chart.

The Mayan Joy Cocoa Process

From our organic fields to your kitchen table!

[Large Arrow indicating flow from step 1 to 5]

  1. We plant and cultivate the seeds following ancient traditions.
  2. We dry, clean, and prepare the seeds naturally.
  3. We toast the cocoa beans and remove the shells by hand.
  4. We grind the shelled beans to produce 100% pure cocoa powder.
  5. YOU enjoy our Mexican cocoa, a rich, sensational, delicious superfood!

 

Mayan Joy Cocoa

Av Tulum Plaza Galerias

Cancun, Quintana Roo 97655

Mexico

March 24

James Grigio

39 Lansford Lane

Valley Falls, Kansas 66088

United States

Mayan Joy Cocoa Representative:

When I was recently in Mexico, I purchased a block of your fine cocoa. It was the best I ever had! I did some research on your products, and I was very impressed with your process. I especially appreciate that your workers take care to remove the shells from the beans by hand.

I would like to purchase some more to make my own chocolates at home. Please send me information and pricing. I would prefer to purchase a one-pound block of pure, unsweetened Yucatan cocoa. I will be sweetening the candy myself, so I am not looking for sweetened cocoa.

Thank you you.

James Grigio

James Grigio

 

Mayan Joy Cocoa Products Chart

House Blend

Artisan Block

Block Gift

Mountain Bag

Half-pound bag $25

1 pound $40

2 pounds $98

1 pound $65

Item: D-23

Item: C-100

Item: C-200

Item: M-42

Rich, bittersweet, blended powder

Pure cocoa from the Yucatan

Pure cocoa from the Yucatan

Mountain grown in the highlands of Guatemala

Ready for making steamy, frothy, hot drinks

Perfect for drinks, cooking, baking, and confections

Beautifully displayed in a handcrafted wooden gift box

Unsweetened cocoa in bag designed with artwork from Guatemala

Cocoa, white and brown sugar, cinnamon, ancho, allspice, anise, and cayenne

100% pure cocoa in block form

100% pure cocoa in block form

100% pure cocoa in block form

 

194.
What is true about the Mayan Joy Block Gift?
A. It is the only product that comes in a decorated container.
B. It is the only product that is from the Yucatan.
C. It is larger than the other products from Mayan Joy.
D. It contains more added sugar than the other Mayan Joy products.

Part 7

Câu hỏi

Questions 191-195 refer to the following process chart, letter, and product chart.

The Mayan Joy Cocoa Process

From our organic fields to your kitchen table!

[Large Arrow indicating flow from step 1 to 5]

  1. We plant and cultivate the seeds following ancient traditions.
  2. We dry, clean, and prepare the seeds naturally.
  3. We toast the cocoa beans and remove the shells by hand.
  4. We grind the shelled beans to produce 100% pure cocoa powder.
  5. YOU enjoy our Mexican cocoa, a rich, sensational, delicious superfood!

 

Mayan Joy Cocoa

Av Tulum Plaza Galerias

Cancun, Quintana Roo 97655

Mexico

March 24

James Grigio

39 Lansford Lane

Valley Falls, Kansas 66088

United States

Mayan Joy Cocoa Representative:

When I was recently in Mexico, I purchased a block of your fine cocoa. It was the best I ever had! I did some research on your products, and I was very impressed with your process. I especially appreciate that your workers take care to remove the shells from the beans by hand.

I would like to purchase some more to make my own chocolates at home. Please send me information and pricing. I would prefer to purchase a one-pound block of pure, unsweetened Yucatan cocoa. I will be sweetening the candy myself, so I am not looking for sweetened cocoa.

Thank you you.

James Grigio

James Grigio

 

Mayan Joy Cocoa Products Chart

House Blend

Artisan Block

Block Gift

Mountain Bag

Half-pound bag $25

1 pound $40

2 pounds $98

1 pound $65

Item: D-23

Item: C-100

Item: C-200

Item: M-42

Rich, bittersweet, blended powder

Pure cocoa from the Yucatan

Pure cocoa from the Yucatan

Mountain grown in the highlands of Guatemala

Ready for making steamy, frothy, hot drinks

Perfect for drinks, cooking, baking, and confections

Beautifully displayed in a handcrafted wooden gift box

Unsweetened cocoa in bag designed with artwork from Guatemala

Cocoa, white and brown sugar, cinnamon, ancho, allspice, anise, and cayenne

100% pure cocoa in block form

100% pure cocoa in block form

100% pure cocoa in block form

 

195.
What product will Mr. Grigio most likely purchase?
A. House Blend
B. Artisan Block
C. Block Gift
D. Mountain Bag

Part 7

Câu hỏi

Questions 196-200 refer to the following report, coupon, and receipt.

Customer Survey Feedback Report

Generated for: Floorsy, Inc.

Conducted by: Gwyneth Gupta

Medallion Marketing Consultants

 

Completely Unsatisfied

Somewhat Unsatisfied

Neutral

Somewhat Satisfied

Very Satisfied

Overall customer experience

o

o

n

o

o

Customer service

o

n

o

o

o

Product options

o

o

n

o

o

Product value

o

o

o

n

o

Web site organization

o

o

o

o

n

 

Comments: The results of Medallion’s survey are compiled above. We had 923 responses. There are several areas where Floorsy could improve its services to grow the business. First, customers had issues getting adequate customer service—this was due to slow e-mail response times, especially when making changes to orders. Medallion recommends investing in a chat window for the Web site and training customer representatives to use it. Customers enjoyed the Web site, and the chat feature would allow customers to get immediate service.

One general comment stood out regarding product options. Customers appreciated the wide variety of low-pile carpets with short fibers. They appreciated their high durability for areas where people frequently walk. However, they were also interested in thicker shag rugs for lounge areas like living rooms.

 

Floorsy Discount Coupon

Thank you for responding to our customer survey!

As a reward for your support, get 20% off your next online purchase from May 1 to 31!

Enter the code REWARD20 at checkout.

Note: Floorsy.com offers free shipping and handling on all orders.

Thank You For Your Order

Dear Mr. Lindsay,

Thank you for your phone order. The following items from your order #104850 have been delivered.

Hendesia Low-Pile Rug in Ruby Red (6 x 9)    x 1                          $180.00

Verenia Shag Rug in Blue (6 x 9)   x 1                           $250.00

                                                                                       Subtotal                                                                                       $430.00

                                                                                       Discount                                                                                       $86.00 (Code: REWARD20)

                                                                                       Total                                                                                       $344.00

                                                                                                                                                                              Paid in full

As a growing business, we take all reviews and comments seriously. Please visit www.floorsy.com/comments to submit a review, and receive 10% off your next purchase. If you need assistance with your purchase, please e-mail [email protected].

196.
What is indicated in the report?
A. Customers found the Web site easy to navigate.
B. Customers think the products are too expensive.
C. Customer service representatives received high marks.
D. Customers rarely communicate by email.

Part 7

Câu hỏi

Questions 196-200 refer to the following report, coupon, and receipt.

Customer Survey Feedback Report

Generated for: Floorsy, Inc.

Conducted by: Gwyneth Gupta

Medallion Marketing Consultants

 

Completely Unsatisfied

Somewhat Unsatisfied

Neutral

Somewhat Satisfied

Very Satisfied

Overall customer experience

o

o

n

o

o

Customer service

o

n

o

o

o

Product options

o

o

n

o

o

Product value

o

o

o

n

o

Web site organization

o

o

o

o

n

 

Comments: The results of Medallion’s survey are compiled above. We had 923 responses. There are several areas where Floorsy could improve its services to grow the business. First, customers had issues getting adequate customer service—this was due to slow e-mail response times, especially when making changes to orders. Medallion recommends investing in a chat window for the Web site and training customer representatives to use it. Customers enjoyed the Web site, and the chat feature would allow customers to get immediate service.

One general comment stood out regarding product options. Customers appreciated the wide variety of low-pile carpets with short fibers. They appreciated their high durability for areas where people frequently walk. However, they were also interested in thicker shag rugs for lounge areas like living rooms.

 

Floorsy Discount Coupon

Thank you for responding to our customer survey!

As a reward for your support, get 20% off your next online purchase from May 1 to 31!

Enter the code REWARD20 at checkout.

Note: Floorsy.com offers free shipping and handling on all orders.

Thank You For Your Order

Dear Mr. Lindsay,

Thank you for your phone order. The following items from your order #104850 have been delivered.

Hendesia Low-Pile Rug in Ruby Red (6 x 9)    x 1                          $180.00

Verenia Shag Rug in Blue (6 x 9)   x 1                           $250.00

                                                                                       Subtotal                                                                                       $430.00

                                                                                       Discount                                                                                       $86.00 (Code: REWARD20)

                                                                                       Total                                                                                       $344.00

                                                                                                                                                                              Paid in full

As a growing business, we take all reviews and comments seriously. Please visit www.floorsy.com/comments to submit a review, and receive 10% off your next purchase. If you need assistance with your purchase, please e-mail [email protected].

197.
What is one recommendation Ms. Gupta makes in the report?
A. To hire more interior designers
B. To lower the price of the rugs
C. To change the returns policy
D. To spend more money on customer support

Part 7

Câu hỏi

Questions 196-200 refer to the following report, coupon, and receipt.

Customer Survey Feedback Report

Generated for: Floorsy, Inc.

Conducted by: Gwyneth Gupta

Medallion Marketing Consultants

 

Completely Unsatisfied

Somewhat Unsatisfied

Neutral

Somewhat Satisfied

Very Satisfied

Overall customer experience

o

o

n

o

o

Customer service

o

n

o

o

o

Product options

o

o

n

o

o

Product value

o

o

o

n

o

Web site organization

o

o

o

o

n

 

Comments: The results of Medallion’s survey are compiled above. We had 923 responses. There are several areas where Floorsy could improve its services to grow the business. First, customers had issues getting adequate customer service—this was due to slow e-mail response times, especially when making changes to orders. Medallion recommends investing in a chat window for the Web site and training customer representatives to use it. Customers enjoyed the Web site, and the chat feature would allow customers to get immediate service.

One general comment stood out regarding product options. Customers appreciated the wide variety of low-pile carpets with short fibers. They appreciated their high durability for areas where people frequently walk. However, they were also interested in thicker shag rugs for lounge areas like living rooms.

 

Floorsy Discount Coupon

Thank you for responding to our customer survey!

As a reward for your support, get 20% off your next online purchase from May 1 to 31!

Enter the code REWARD20 at checkout.

Note: Floorsy.com offers free shipping and handling on all orders.

Thank You For Your Order

Dear Mr. Lindsay,

Thank you for your phone order. The following items from your order #104850 have been delivered.

Hendesia Low-Pile Rug in Ruby Red (6 x 9)    x 1                          $180.00

Verenia Shag Rug in Blue (6 x 9)   x 1                           $250.00

                                                                                       Subtotal                                                                                       $430.00

                                                                                       Discount                                                                                       $86.00 (Code: REWARD20)

                                                                                       Total                                                                                       $344.00

                                                                                                                                                                              Paid in full

As a growing business, we take all reviews and comments seriously. Please visit www.floorsy.com/comments to submit a review, and receive 10% off your next purchase. If you need assistance with your purchase, please e-mail [email protected].

198.
According to the coupon, what is true about Floorsy?
A. It rarely has sales.
B. It ships items at no extra cost.
C. It does not offer gift cards.
D. Its Web site is poorly organized.

Part 7

Câu hỏi

Questions 196-200 refer to the following report, coupon, and receipt.

Customer Survey Feedback Report

Generated for: Floorsy, Inc.

Conducted by: Gwyneth Gupta

Medallion Marketing Consultants

 

Completely Unsatisfied

Somewhat Unsatisfied

Neutral

Somewhat Satisfied

Very Satisfied

Overall customer experience

o

o

n

o

o

Customer service

o

n

o

o

o

Product options

o

o

n

o

o

Product value

o

o

o

n

o

Web site organization

o

o

o

o

n

 

Comments: The results of Medallion’s survey are compiled above. We had 923 responses. There are several areas where Floorsy could improve its services to grow the business. First, customers had issues getting adequate customer service—this was due to slow e-mail response times, especially when making changes to orders. Medallion recommends investing in a chat window for the Web site and training customer representatives to use it. Customers enjoyed the Web site, and the chat feature would allow customers to get immediate service.

One general comment stood out regarding product options. Customers appreciated the wide variety of low-pile carpets with short fibers. They appreciated their high durability for areas where people frequently walk. However, they were also interested in thicker shag rugs for lounge areas like living rooms.

 

Floorsy Discount Coupon

Thank you for responding to our customer survey!

As a reward for your support, get 20% off your next online purchase from May 1 to 31!

Enter the code REWARD20 at checkout.

Note: Floorsy.com offers free shipping and handling on all orders.

Thank You For Your Order

Dear Mr. Lindsay,

Thank you for your phone order. The following items from your order #104850 have been delivered.

Hendesia Low-Pile Rug in Ruby Red (6 x 9)    x 1                          $180.00

Verenia Shag Rug in Blue (6 x 9)   x 1                           $250.00

                                                                                       Subtotal                                                                                       $430.00

                                                                                       Discount                                                                                       $86.00 (Code: REWARD20)

                                                                                       Total                                                                                       $344.00

                                                                                                                                                                              Paid in full

As a growing business, we take all reviews and comments seriously. Please visit www.floorsy.com/comments to submit a review, and receive 10% off your next purchase. If you need assistance with your purchase, please e-mail [email protected].

199.
What can be concluded about Floorsy?
A. It has fully redesigned its Web site.
B. It has offered Ms. Gupta a management position.
C. It has added shag rugs to its product offerings.
D. It has hired additional customer representatives.

Part 7

Câu hỏi

Questions 196-200 refer to the following report, coupon, and receipt.

Customer Survey Feedback Report

Generated for: Floorsy, Inc.

Conducted by: Gwyneth Gupta

Medallion Marketing Consultants

 

Completely Unsatisfied

Somewhat Unsatisfied

Neutral

Somewhat Satisfied

Very Satisfied

Overall customer experience

o

o

n

o

o

Customer service

o

n

o

o

o

Product options

o

o

n

o

o

Product value

o

o

o

n

o

Web site organization

o

o

o

o

n

 

Comments: The results of Medallion’s survey are compiled above. We had 923 responses. There are several areas where Floorsy could improve its services to grow the business. First, customers had issues getting adequate customer service—this was due to slow e-mail response times, especially when making changes to orders. Medallion recommends investing in a chat window for the Web site and training customer representatives to use it. Customers enjoyed the Web site, and the chat feature would allow customers to get immediate service.

One general comment stood out regarding product options. Customers appreciated the wide variety of low-pile carpets with short fibers. They appreciated their high durability for areas where people frequently walk. However, they were also interested in thicker shag rugs for lounge areas like living rooms.

 

Floorsy Discount Coupon

Thank you for responding to our customer survey!

As a reward for your support, get 20% off your next online purchase from May 1 to 31!

Enter the code REWARD20 at checkout.

Note: Floorsy.com offers free shipping and handling on all orders.

Thank You For Your Order

Dear Mr. Lindsay,

Thank you for your phone order. The following items from your order #104850 have been delivered.

Hendesia Low-Pile Rug in Ruby Red (6 x 9)    x 1                          $180.00

Verenia Shag Rug in Blue (6 x 9)   x 1                           $250.00

                                                                                       Subtotal                                                                                       $430.00

                                                                                       Discount                                                                                       $86.00 (Code: REWARD20)

                                                                                       Total                                                                                       $344.00

                                                                                                                                                                              Paid in full

As a growing business, we take all reviews and comments seriously. Please visit www.floorsy.com/comments to submit a review, and receive 10% off your next purchase. If you need assistance with your purchase, please e-mail [email protected].

200.
What is most likely true about Mr. Lindsay?
A. He spoke to Ms. Gupta about his order.
B. He was somewhat unsatisfied with the rugs.
C. He sent an email to change his order.
D. He submitted responses to the customer survey.

Thời gian làm bài thi:

Cấu trúc đề thi

Hướng dẫn chọn Part:
- Bạn có thể tick vào từng phần của đề thi mà bạn muốn làm.
- Nếu không chọn phần nào, hệ thống sẽ mặc định chọn tất cả các phần.
- Khi đã sẵn sàng, hãy nhấn nút "Bắt đầu" để làm bài.
- Hãy đảm bảo bạn đã chọn đúng phần cần làm để không bỏ sót câu hỏi quan trọng.

listening

Part 1
6 câu

LISTENING TEST

In the Listening test, you will be asked to demonstrate how well you understand spoken English. The entire Listening test will last approximately 45 minutes. There are four parts, and directions are given for each part. You must mark your answers on the separate answer sheet. Do not write your answers in your test book. PART 1: Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time. Statement (C), “They’re sitting at a table,” is the bust description of the picture, so you should select answer (C) and mark it on your answer sheet.
Part 2
25 câu
Part 3
39 câu
Part 4
30 câu

reading

Part 5
30 câu
Part 6
16 câu
Part 7
54 câu
Bắt đầu

Danh sách câu